Last Trip to Riu Antillas
Posted Feb 8, 2017
My husband and I have been traveling to Aruba for the last 10 years. This year, I surprised him with a winter getaway for his birthday and decided to book the Riu Antillas, having had a pleasant experience one year prior. Through Expedia, I booked the Junior Suites, also known as the Villas, which I had paid extra for per night. Upon our arrival, we realized that they had "upgraded" us out of the villas and into a suite in the main building. Completely disappointed and confused, I asked for an explanation for why the reservation I made and paid extra for, was not reserved properly. None of the Riu Antillas staff could explain what had happened, and none were willing to go the extra mile to make us happy. The room they placed us in was certainly not an upgrade, it was dirty and smelled of mold and mildew. I called down to the front desk to speak with a manager, who also had no explanation for what had gone wrong with my reservation. I had asked if there was any availability at the Riu Palace, and was told that I would have to pay an extra $400.00 per night. They did move us from our room into a cleaner, more updated room, but I am still not pleased with the way this was handled. This was definitely our last stay at the Riu Antillas!