as soon as we arrived at the resort, the staff were very helpful and the service was great. the room was enormous and the bed was really comfortable. we had our own little courtyard/grassy area which was nice. the pool area was so nice and relaxing. we got sunburnt one day at the beach and when the staff found out they went and brought us aloe vera leaves every few days. we ended up getting to know a few of the staff members over our 5 night stay and they were incredibly helpful and inviting. on the last day, the taxi booking fell through so the manager of the resort drove us himself, all the way to Passikudah. He use to be a tour guide so he stopped off and showed us a few places on the way to break up our long trip and showed us some of the street food on the side of the road which I never would have tried but was so happy I did because it was delicious!
Pros: the room, the facilities, the service, the food (everything was delicious). we were very impressed with the whole stay.
Cons: the bed was very comfortable although when rolling over it was very creeky.
Location: the location was great. I was concerned about not staying at a place along the beach although it didn't matter at all. very close to beach and food.