Front of property

Reviews of Kibo Palace Hotel Arusha

4 out of 5
Kibo Palace Hotel Arusha
Nyerere Road, Arusha

Reviews

8.8

Excellent

Rating 10 - Excellent. 46 out of 99 reviews" "
Rating 8 - Good. 39 out of 99 reviews" "
Rating 6 - Okay. 13 out of 99 reviews" "
Rating 4 - Poor. 1 out of 99 reviews" "
Rating 2 - Terrible. 0 out of 99 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Stayed 6 nights in Jan 2024
Response from Kibo Palace Hotel Arusha ^BL on Feb 8, 2024
Dear Yvonne, Thank you for the positive rating. We work hard to offer a warm welcome and make you happy. Hopefully you'll visit us again on your next trip.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great
Nice hotel. Great staff. Good facilities and location. Only complaint is the quality of sleep wasn’t great. The windows/doors aren’t very sound proof and the air conditioning in the room seems to loudly turn itself on throughout the night.
Stayed 2 nights in Sep 2023
Response from JR on Oct 2, 2023
Dear Guest,First and foremost We apologize for not meeting your expectations , As we intend each stay to be good and pleasant and It has been communicated to the concerned department and in due time we will work on it.Again we would like to thank you for choosing Kibo Palace Hotel Arusha for your stay. We are pleased to note that you enjoyed the comforts of our hotel including our hotel and our staff.Looking forward to welcome you soon in the future.Best regards,Kibo Palace Hotel

6/10 Okay

Chiu Ping

Stayed 2 nights in Sep 2023
Response from JR on Oct 2, 2023
Dear Chiu Ping,First and foremost we would like to thank you for choosing Kibo Palace Hotel Arusha for your stay. We are pleased to note that you enjoyed the comforts of our hotel .Looking forward to welcome you soon in the Future.Best regards,Kibo Palace Hotel

10/10 Excellent

Brian, Oak Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from JR on Aug 25, 2023
Dear Brian,Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Kibo Palace Hotel Arusha.Kind regards,Kibo Palace Hotel

6/10 Okay

Donna

Liked: Cleanliness, staff & service, room comfort
Nice Enough But…
The Kibo Palace is a nice enough hotel but i think overpriced. it was noisy the night I stayed thanks to a band playing poolside and there was virtually no water pressure in the shower. After weeks on safari, it was a disappointment not to enjoy a god shower.
Stayed 1 night in Aug 2023
Response from JR on Aug 15, 2023
Dear Donna,First and foremost allow us to apologize about what happened, as it has been communicated to the concerned department about it. Again we appreciate that you have taken the time to write a review for Kibo Palace Hotel Arusha. We look forward to welcoming you back on your next visit in the future.Kind Regards,Kibo Palace Hotel JR

10/10 Excellent

Tehming

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Large rooms. Close to downtown shopping. Beautiful layout.
Stayed 1 night in Aug 2023
Response from JR on Aug 15, 2023
Dear Tehming.,We appreciate that you have taken the time to write a review for Kibo Palace Hotel Arusha. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,Kibo Palace Hotel JR

6/10 Okay

Ethan

Stayed 1 night in Aug 2023
Response from JR on Aug 23, 2023
Dear Ethan,Thank you for choosing to visit Kibo Palace Hotel Arusha. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better.With kind regards, Kibo Palace Hotel Arusha

10/10 Excellent

Marcio, Sneads Ferry

Liked: Cleanliness, staff & service, property conditions & facilities
This place great! Great restaurant and the service was amazing. Fully recommended.
Stayed 2 nights in Jun 2023
Response from IL on Jun 30, 2023
Dear Marcio,Let us thank you for staying with us at Kibo Palace Hotel Arusha. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences.It will be our pleasure to welcome you again in our premises during a future trip to Arusha.Kind regards,Kibo Palace Hotel

10/10 Excellent

Dirk Willem

Stayed 3 nights in Dec 2022
Response from Kibo Palace Hotel Arusha ^BL on Dec 8, 2022
Hi Dirk, Thank you for taking the time to rate us. We try our best to make everyone feel welcomed. It was our absolute pleasure to host you. We hope that we can see you again in the near future! Take care

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Our first exposure was one of rudeness by the reception staff. No welcome or hello, just passports please. Apparently, she could not immediately find our booking and was “very put out”. She took our confirmation and after pointing out how much we paid for the room to another staff member, disappeared with no explanation to another room. Upon return with a disgusted attitude gave us a room key. Upon entering the room, we did not find any towels, glasses, or coffee for the morning. The rest of the staff has been wonderful, especially the bell hop and restaurant staff.
Stayed 2 nights in Sep 2022
Response from Kibo Palace Hotel Arusha ^BL on Oct 17, 2022
Dear Lynn,Thank you for taking the time to write and post your review. It is with great concern to note that your stay was not perfect from the moment you checked in. Our sincere apologies that this was the treatment you received from our staff member. This has been taken up with the department head for action. All your feedback has been taken seriously to help us improve our hotel. We would like you to know that this is not the true representation of our hotel therefore we wish you could give us another chance to win you back.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kibo Palace is my ‘go to’ place in Arusha. They have recently renovated and it’s beautiful. Staff is friendly, and rooms are air conditioned.
Stayed 2 nights in Jan 2021
Response from Zee on Mar 15, 2021
Thank you for your warm review. We also appreciate that we are your go to hotel and hope that we can maintain that relationship. Looking forward to host you again and again in the future. All the very best in your future endeavours.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a little outdated but overall nice. The pool area could be improved
Stayed 1 night in Dec 2019
Response from Kibo on Feb 5, 2020
Dear Sir / Madam, Thanks for your review we real appreciate. kindly let us know how we could improve our pool area. Your views will real help us improve. thanks.

10/10 Excellent

Phumlani

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The Hotel is very good and staff is great. Good food and very clean room and very safe.
Stayed 3 nights in Nov 2019
Response from Kibo on Dec 4, 2019
Thanks for your time to write to us, We real appreciate your time, and its our hope that we fulfill our patron’s desires and strive to exceed their expectations. Thanks again Patricia Maina

6/10 Okay

October

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location close to the city center but it's still secluded, private, and very safe. The staff was very attentive and promptly responded to my request. However, the refrigerator in the room didn't work and CNN was frozen on the television.
Stayed 1 night in Oct 2019
Response from Kibo on Dec 4, 2019
Dear Sir/ Madam, Thanks for your reviews, we shall make follow ups on the points highlighted. With Regards, Patricia Maina

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Janis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from K on Sep 20, 2019
Thanks for writing to us, we look forward to hosting your friends and families too.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from k on Sep 20, 2019
Thanks for writing to us, we look forward to hosting your friends and families too.

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019
Response from k on Sep 20, 2019
Thanks for writing to us, we look forward to hosting your friends and families too.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times. It is a Very nice place. The Staff is great, the food is good. Rooms are very clean. Beds sleep good.
Stayed 5 nights in Mar 2019
Response from Kibo Hotel Hotel. on Apr 4, 2019
Dear Anonymous, we appreciate your comment, and it`s to our expectation we meet and deliver beyond our client expectations. Thanks so much.

10/10 Excellent

Tel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Tel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

K, London

Liked: Room comfort
Disliked: Staff & service
Not a bad hotel - terrible customer service
After an exhausting climb up Kilimanjaro - we hoped for a touch of luxury in this mountain. After experiencing such amazing hospitality on the mountain we were thoroughly disappointed with this hotel. I regret choosing this hotel - everything was at an extortionate cost. We spent every night eating and drinking at the hotel and the level of customer service is not what you expect given the cost you are paying to stay at the hotel. My advice would be to avoid this hotel.
Stayed 1 night in Sep 2018
Response from Kibo Palace Hotel on Sep 12, 2018
Dear Sir/ Madam, We appreciate your feedback and promises to work on the areas where service did not go as expected. Thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Was a very nice room. Bed was amazing, very comfortable. Room had great space. The shower was a little small. Will definitely stay again.
Stayed 1 night in May 2018

8/10 Good

Ananth, Seattle usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great staff
Stayed there for few nights before my safari and like it. Surprisingly the Indian was really good. Secure and safe.
Stayed 1 night in Apr 2018

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A diamond of a place'll
This hotel and it's staff were fantastic they couldn't do enough for you. We were booked in for 2 days before we went on safari we liked it so much we booked in again when we got back.We didn't have a good safari experience and were quite I'll when we got back everybody from the manager to all the staff we were so helpful giving us remedies to make us better. The manager even arranged his friend to pick us up from the airport in Dar es salaam. Would definitely recommend this hotel and was glad I did from the internet. Will stay again!!..Caroline
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Yonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely at the top 3 hotels in Arusha

8/10 Good

Yonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean hotel
Very nice hotel, lovely stuff.

8/10 Good

David, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best In Arusha
This seems to be the best hotel in Arusha. Great service and a solid 4 Star Hotel. As always, the most important thing for me is a comfortable bed with comfortable pillows and that was great.

10/10 Excellent

Amy, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very nice staff. The facilities are excellent. I had stayed at this hotel before and was quite happy with my experience so I decided to return and didn't regret!

6/10 Okay

Verified traveler

Liked: Cleanliness
ok but not for the money. Better hotels for $
Watch extra fees they put on at check out. Pool is small. Food is good. Hotel griunds very small. Locals hang out directly outside by gate looking for money.

8/10 Good

I enjoy traveli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close to city center walking distance
I recommend it as staff are friendly and very helpful. Any request they immediately take action

10/10 Excellent

Thomas, Arlington, VA (USA)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kibo Palace Pleases
I had a very good stay at the Kibo Palace Hotel. The dinner meu is good; although the buffet is way over-priced at 44,000 Tz Shillings - double what a simple main course dinner would cost. Breakfast choices are always good. service at all meal times and around the pool was good, too. the only down-side was no internet access in my 2nd floor room; I had to go down to the lobby to get internet access.
Response from Charity on Dec 12, 2015
Dear Thomas, Thank you very much for your review and we are glad that we met your expectations. Your comments and possible improvements is of great help as this is the only way we can keep our standards high. The internet speed has been a challenge and we are in the process of having this rectified. The hotel has pulled in a fibre cable direct and are in discussions with several providers who will ensure that internet complaints become a thing of the past. We do hope to host you in the near future and do feel free to recommend us to family and friends travelling to Tanzania from your beautiful home town. Have a lovely day and once again, our sincere appreciation. Charity

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place close to town
I stayed for seven nights. The hotel is perfect the staff is very pleasant and welcoming. The room was clean and comfortable. It had everything I needed. I highly recommend it and I will happily stay there again.

10/10 Excellent

MICHAEL, Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kibo's great
Outstanding service. Clean rooms.
Response from Charity on Dec 12, 2015
Dear Michael, Greetings from Arusha and trust that you are well back in Dallas. Our sincere appreciation for taking time to recommend our hotel and we are happy that the team met your expectations. Do feel free to recommend us to those visiting Tanzania and hopefully we shall host you back on your return. Have a lovely day. Charity

8/10 Good

francisco, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great, not so, little place in Arusha
great place can walk into town. the staff were amazing i mean all. from front desk, restaurant, housekeeping.
Response from Charity on Dec 12, 2015
Dear Francisco, Trust that you are well and enjoying the beautiful weather in New York. Our appreciation for taking time to review our property and glad that our staff made your stay memorable. Do feel free to recommend us to friends and family visiting Tanzania and hopefully you will return soon. Charity

10/10 Excellent

Jacqueline, Clearwater, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An African Surprise
This was a wonderful place to stay. The staff was very friendly and welcoming. The breakfast buffet was a full meal including made to order omelets. The room was clean, had nice amenities and had turn down service in the evening, complete with a homemade sugar cookie! I would definitely recommend staying here.
Response from Charity on Dec 12, 2015
Thank you Jacqueline for a great review and we are glad that our staff met your expectations. We delight in ensuring that our guests have a great stay and ensure that our meals (breakfast, lunch and dinner) have a variety and are fresh. We shall be happy to host you back and do feel free to recommend us to friends and family. Regards, Charity

8/10 Good

Girish, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Luxurious Hotel
The check in took a while as the room was not ready . Otherwise the hotel premises and restaurant is nice . The restaurant served delicious Indian food.

8/10 Good

happy traveller, b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel close to arusha town centre
Great hotel, reasonable rates, great breakfast. Room 322 had some issues but easily fixed

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy at night due to the excessively loud music played in the pool area by the hotel until well after 11pm. The food was average all round. Otherwise a very pleasant stay.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Pamela, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Huge room, excellent service, GREAT meals, short walk to centre of town

8/10 Good

Di

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Moomin, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in Arusha
Good location, clean and comfortable room, a pleasant stay before and after the challenging hike!

8/10 Good

Laura, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
:Nice clean hotel
We stayed here the night before and night after our safari. All facilities were to a good standard. Nice pool area. Rooms were clean. Staff were friendly and helpful. On both days we were there, they put on some awful techno/dance music while we were having afternoon drinks by the pool which shattered what is actually a nice peaceful area, which was a shame.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round excellence
I have stayed at the Kibo palace many times and it is always excellent.