Impressed with personal service
Posted Jan 8, 2013 on Hotels
We stayed in Arusha at McElly's for 2 nights, either side of a safari. Starting from before we checked in, The staff were all very helpful and willing to help. I emailed the hotel on a couple of occasions and I had lovely prompt replies from the manager Sayuko, which was very reassuring.We were only given one towel between two of us (as seems to be quite normal around these parts) and the extra towel asked for was promptly sent up to us. We also left some of our luggage at the hotel for 6 days while we went away on safari. this was no trouble to them at all. Sayuko also got us out of a jam when we wanted to change flight dates, and let us check out an hour or so late. My husband and I were particularly impressed to see him speak to each guest individually, making sure all was well. this was done both in reception, at breakfast and evening meal. The area around the hotel was not particularly wonderful, but that seems to be normal around the big cities. We did not feel particularly comfortable walking out at night and indeed were warned not to do so but get a taxi instead, particularly as it was round New Year's celebrations. We chose to eat in the hotel at nights.Not a problem during the day. All in all a very comfy stay.