Outdoor pool, pool umbrellas, sun loungers

Reviews of Mount Meru Hotel

5 out of 5
Mount Meru Hotel
Kanisa Road, Arusha

Reviews

8.4

Very Good

Rating 10 - Excellent. 90 out of 193 reviews" "
Rating 8 - Good. 67 out of 193 reviews" "
Rating 6 - Okay. 22 out of 193 reviews" "
Rating 4 - Poor. 7 out of 193 reviews" "
Rating 2 - Terrible. 7 out of 193 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hiroshi

Stayed 1 night in Feb 2024

8/10 Good

Neema

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the main Moshi Arusha road and yet quiet, clean rooms, great garden. We arrived late and had dinner at one of the restaurants, the menu was a little limiting.
Stayed 1 night in Jan 2024
Response from Isaya on Feb 20, 2024
Dear Neema, Thank you for your positive remarks. We hope it is not long before we can welcome you back soon at Mount Meru Hotel.Thanks & Regards,Isaya Msangi.

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Isaya on Feb 20, 2024
Dear Walter, we are happy to know that you are satisfied with our service. It will be a great pleasure to host you again in the near future.Thanks & Regards,Isaya

10/10 Excellent

Jeanne, Silver Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clearly one of the better properties in Arusha. The staff tries very had to please. I appreciated how quicklyt they tried to respond to my requests, e.g. fixing and replacing a broken hot water pot in the unit.
Stayed 1 night in Nov 2023
Response from Gift Wado, GM on Dec 15, 2023
Dear JeanneWe are delighted to know that you are happy with our quality of service. We cannot wait to welcome you back for a wonderful experience.Best Regards,

2/10 Terrible

Kelvin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra charges
Stayed 1 night in Nov 2023
Response from Isaya on Nov 24, 2023
Dear Kelvin,We appreciate taking your time to leave us a review. May you please provide more details for your stay, so that we can identified areas where we need to make necessary changesIt will be a great pleasure to welcome you back at Mount Meru Hotel: where we care about your experience.Thanks & Regards,Isaya.

8/10 Good

Arvind

Traveled with family
Liked: Cleanliness, staff & service, amenities
Well maintained and polite staff
Stayed 2 nights in Aug 2023
Response from Gift Wado, EA to GM on Aug 9, 2023
Dear ArvindWe are glad to know that you are gratified with our hotel. We hope it is not long before we can welcome you back soon at Mount Meru Hotel, your home away from home. Best Regards

8/10 Good

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptional!!! Very comfortable hotel with good food options. Our bed was small for two people. Otherwise very comfortable stay for several nights.
Stayed 1 night in May 2023
Response from Gift Wado, EA to GM on Jun 5, 2023
Dear DebraWe are really happy to know that you had an exceptional stay at our property. For you next visit, if you want a bigger bed, please let us know. Thank you so much for your support and we cannot wait to welcome you back for a wonderful experience.Kind Regards

6/10 Okay

Sharon, VANCOUVER

Stayed 1 night in May 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, and great local art work in the building. Thanks for the stay
Stayed 1 night in Jan 2023
Response from Gift on Jan 28, 2023
Dear JustinWe are really happy to know that you had a cordial encounter with our staff and enjoyed the art work on display. We hope it won’t be long until we welcome you back at Mount Meru Hotel.Kind Regards

10/10 Excellent

Julius

Stayed 5 nights in Aug 2022

10/10 Excellent

NitinKumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful staff
Stayed 1 night in Aug 2022
Response from Purity Munge, Sales and Marketing Manager on Aug 17, 2022
Dear Nitin Kumar Thank you for making us your first choice. Thank you for sharing your experience with us. We are really happy to know that you had a cordial encounter with our staff. It will be lovely to welcome you back at Mount Meru Hotel.

10/10 Excellent

ROBERT

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, very friendly staff and good restaurants.
Stayed 2 nights in Jul 2022
Response from Purity Munge, Sales and Marketing Manager on Aug 10, 2022
Dear Robert Thank you for being our customer. Thank you for your review. We are really happy to know that we have an excellent property, good restaurants and very friendly staff. Thank you so much for your support and we cannot wait to welcome you back for an unforgettable experience. Kind Regards

10/10 Excellent

CYNTHIA, LACEY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. Great staff
Stayed 1 night in Jun 2022
Response from Purity Munge on Jun 27, 2022
Dear Cynthia We at Mount Meru Hotel are grateful for the trust you've placed in us. Your review means a lot to us. We are delighted to know that you are happy with our property and quality of service. Thank you so much for your support and we cannot wait to welcome you back for an unforgettable experience. Kind regards, Purity Munge, Sales and Marketing Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Paul

Stayed 5 nights in May 2022

10/10 Excellent

Anis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Purity Munge on May 17, 2022
Dear Anis Thank you for putting your trust and confidence in Mount Meru Hotel. Thank you for sharing your experience with us. We are delighted to know that you are happy with our property and quality of service. It will be a great pleasure to host you again in the near future for a lasting cozy memory. Kind regards, Purity Munge, Sales and Marketing Manager

8/10 Good

Pyae Phyo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Landscape is so nice and perfect. Food also good.
Stayed 6 nights in Apr 2022
Response from Purity Munge, Sales and Marketing Manager on Jun 14, 2022
Dear Pyae Phyo Thank you for making Mount Meru Hotel your first choice. Thank you for your review. We are glad to know that you have enjoyed our food as well as our surroundings. It will be a great pleasure to welcome you back at Mount Meru Hotel: a place where you can relax, enjoy and feel and peace. Regards

4/10 Poor

Rama

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total disaster !!
I changed the room because the one we were allocated at first had a funky smell. The front desk sent a welcome message addressing my friend and I as Mr. and Mrs. even after they knew we were both men; I think it was totally unprofessional and disrespectful. The second room had single bed even though I booked for double bed.
Stayed 1 night in Apr 2022
Response from Jonathan Cox on Apr 19, 2022
Dear Rama Thank you for taking the time to give us feedback on your recent stay. I would like to sincerely apologize for the inconvenience caused during your stay. This is certainly not the norm and I will personally look into the incident and ensure we rectify this so similar incidents do not occur again. We will also communicate with you directly. Regards Jonathan Cox General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
Stayed 2 nights in Apr 2021
Response from Purity Munge - Sales & Marketing Manager on Apr 27, 2021
Dear Valued Guest, Thank you for taking the time to share your review with others following your recent stay at the Mount Meru Hotel. We are delighted to learn that your experience with us was positive, and you enjoyed the hotel facilities, services and the ideal location of the hotel within the city of Arusha. We appreciate your recommendation, and we all look forward to welcoming you back soon for another memorable experience. Best regards, Purity Munge Sales & Marketing Manager

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food.
Love the food here. Service is great and the option of room service is wonderful. They need to put menus in the rooms or at least a list of numbers to call as the phones are not labeled. Pool is beautiful.
Stayed 1 night in Nov 2020
Response from Purity Munge - Sales & Marketing Manager on Jan 17, 2021
Dear Jennifer, Thank you for taking the time the review our hotel. We are delighted to know that your experience with us was memorable and sincerely appreciate the many positive remarks mentioned din your review about food and the swimming pool. We have noted your constructive comment about the In-Room Dining menu display, please rest assured that the F&B Department Head is looking into your comment to propose a suitable solution. Once again, thank you for choosing the Mount Meru Hotel for your stay in Arusha and we all look forward to welcoming you back soon. Best regards, Purity Munge Sales & Marketing Manager

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent hotel staff accommodated to our room request and graciously allowed us to have a late check out because of our flight hours. Welcoming, respectful and safe.
Stayed 1 night in Oct 2020
Response from Purity Munge - Sales & Marketing Manager on Oct 15, 2020
Dear Sean, Thank you for taking the time to post such a wonderful review following the stay at the Mount Meru Hotel. We appreciate your kind words and compliments about the friendly staff and the overall service provided during your stay. Once again, thank you for staying with us and we all hope to see you back in the future for another memorable experience at the Mount Meru Hotel, your home away from home. Best regards, Purity Munge Sales & Marketing Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020
Response from Purity Munge - Sales & Marketing Manager on Aug 26, 2020
Dear Guest, Thank you for taking the time to post your review online. We are delighted that Mount Meru Hotel was able to exceed your expectations and appreciate your sincere advocacy to our Expedia readers; thank you for highlighting many positive aspects of your recent visit. We look forward to welcoming you back soon. Kind regards, Purity Munge Sales & Marketing Manager

10/10 Excellent

JaredKimwei, Canada

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a splendid stay. The night receptionist was great with his service meeting the hotel's standard. The room is good.
Stayed 1 night in Jul 2020
Response from Mount Meru Hotel on Jul 4, 2020
Dear JaredKimwei, Thank you for taking the time to post your review on Expedia. We are delighted to know that you had an enjoyable experience with us and thank you for your appreciation of the facilities and service provided by the team. The feedback of our valuable guests is always a source of motivation for all of us to enhance our guest experience and continue to deliver the warm hospitality of the Mount Meru Hotel. We look forward to welcoming you again soon and hope that Mount Meru Hotel remains your preferred home away from home on all your future visits to Arusha. Best regards, Purity Munge Sales & Marketing Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation from airport was great, check-in was easy, the hotel itself was very nice and clean, amazing breakfast. Would stay here again!
Stayed 1 night in Jul 2019
Response from Mount Meru Hotel on Apr 27, 2020
Dear Guest, Thank you for taking the time to post your wonderful review on Expedia. We were delighted to know that you enjoyed your stay at the Mount Meru Hotel and in particular the airport transfer and the breakfast service; thank you for highlighting so many positive aspects of your visit. We look forward to welcoming you back soon. Kind regards, Purity Munge Sales & Marketing Manager

10/10 Excellent

Rosy, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures dont do justice to this beautiful place. Much better than expected. Nice hotel, stunning huge garden and golf course and nice people. Thanks
Stayed 2 nights in Feb 2020
Response from . on Mar 4, 2020
Dear Rosy, Thank you for taking the time to comment on your recent stay at The Mount Meru Hotel. I'm delighted to learn that you enjoyed your stay with us and in particular the great services provided by our team; We certainly would be delighted to welcome you back in the near future. Kind regards, Eric Mubweka Mugenya Acting General Manage

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel mit schönem Pool. Mitten in Arusha und Nahe zum pulsierendem Zentrum.
Stayed 3 nights in Feb 2020
Response from EM on Feb 12, 2020
Dear Guest , Thank you for choosing to stay with us at The Mount Meru Hotel. I am delighted to hear that our location and facilities met your expectation. We look forward to welcoming you back very soon. Best regards, Eric Mubweka Mugenya Acting General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable & good location. Breakfast is very good with good choices.
Stayed 3 nights in Jan 2020
Response from . on Jan 24, 2020
Dear Valued Guest, Thank you for sharing your review of your stay at The Mount Meru Hotel. I am delighted to hear you enjoyed every aspect of your stay. We do look forward to welcoming you back to The Mount Meru Hotel very soon . Kind regards, Eric Mubweka Mugenya Acting General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from . on Jan 3, 2020
Dear Guest, Thank you for rating your recent stay at The Mount Meru Hotel. We look forward to welcoming you in the near future. Kind regards, Eric Mubweka Mugenya Acting General Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for a comfortable stay in Arusha
Great experience. Had a small hitch when the AC in our room cut out but they fixed it promptly. Great location and stay.
Stayed 1 night in Nov 2019
Response from Eric on Dec 11, 2019
Dear Sir/Madam, Thank you very much for rating your stay at The Mount Meru Hotel. I'm pleased to note that when you had a hitch with the AC it was attended to immediately . I hope to have the pleasure of welcoming you back personally in the not too distant future. Kind regards, Eric Mubweka Mugenya Acting General Manager

8/10 Good

Faridabai

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2019
Response from . on Dec 11, 2019
Dear Faridabai, Thank you for taking the time to rate Mount Meru Hotel. We look forward to welcoming you back again soon. Kind regards, Eric Mubweka Mugenya Acting General Manager

10/10 Excellent

Esperanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend Mt. Meru hotel.
Friendly, knowledgeable staff. Nice room with all the amenities and very responsive staff.
Stayed 1 night in Oct 2019
Response from Bushishi on Nov 20, 2019
Thank you for the feedback, We appreciate your inputs.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort to relax with beautiful views of the green gardens and hills around.
Stayed 1 night in Oct 2019
Response from Bushishi on Nov 20, 2019
Thank you for the feedback, We appreciate your inputs.

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from Bushishi on Nov 21, 2019
Thanks for your rating on us

10/10 Excellent

Renee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for All Types of Travelers
I came to Arusha for a conference which was held here at the Mount Meru Hotel. A friend encouraged me to stay elsewhere, but for the sake of convenience, I decided to ignore that advice. Am I glad I did! in addition to the aforementioned convenience of being in the conference hotel, I truly enjoyed my stay. Everyone was extremely nice and courteous, friendly and helpful. The rooms were very well attended to at least twice per day, with turn down service as a standard. The bed was comfortable, the room was spacious and nice, and the grounds have a lot of greenery. The restaurant food was good as well, with a full breakfast included as part of the stay. The fitness room, which seems to be an issue in other reviews, was perfectly fine though a bit small. I had probably the best pedicure in the local spa with a huge amount of attention to detail. I love the hotel!
Stayed 3 nights in Sep 2019
Response from Bushishi on Nov 20, 2019
We appreciate your feedback, We will be more happy to host you again.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Mt Meru Hotel
My stay was great. Enjoyed the hospitality. The only drawback was the state of the gym. It is in absolute shambles for a nice hotel such as this.
Stayed 3 nights in Sep 2019
Response from Bushishi on Nov 20, 2019
We appreciate your feedback, Sorry about the gym state, Good news is we are planning a project of having an extended modern gym, so this will sort in the very near future and make your coming stay even more comfortable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Bushishi on Nov 21, 2019
Thanks for your rating on us

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheerful, professional staff
Arrived late and reception was cheerful and expecting me. Very courteous service throughout from maid assuring me that I didn’t need to hurry with vacating the room to offers of showing me to the breakfast room. Very quiet and attractive place.
Stayed 1 night in Aug 2019
Response from Bushishi on Nov 20, 2019
Thank you for the feedback, We appreciate your inputs.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked: Polite staff, excellent breakfast, clean, great view of Mt Meru What could be a bit better: Space to walk around the property for exercise, ironing boards in room, store that sells basic medicines and more souvenir options, more vegetarian options on menu for lunch/dinner
Stayed 7 nights in May 2019
Response from Bushishi on Nov 20, 2019
Thank you for the feedback, We appreciate your inputs.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

8/10 Good

Raphael Mwangi, Solana Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel In Arusha.
The best hotel in Arusha Tanzania. Excellent location with a Golf course on the left side and Mount Meru in-front so near that you feel like you can tourch it. It is beautiful. Awesome views all round.
Stayed 3 nights in Apr 2019
Response from Bushishi on Nov 20, 2019
Thank you for the feedback, We appreciate your inputs.

10/10 Excellent

Bhroma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
We spent a night at this hotel after climbing Kilimanjaro and a Safari. Just perfect!
Stayed 1 night in Feb 2019
Response from Bushishi on Nov 21, 2019
Thanks for your rating on us and we appreciate your feedback

2/10 Terrible

priyamvada

Disliked: Staff & service, property conditions & facilities
Horrible service and fraudulent transaction
We had a horrible time at the hotel. Horrible wi-fi, the swimming pool timing was very odd - 11 am to 5 pm, couldn't use the pool any day. The service was pathetic, employees misrepresented the meal costs etc. So much chaotic. The picture on website doesn't match with the actual facilities at the hotel. On top of that, the hotel fraudulently charged extra amount from our debit card without our authorisation after one day from our check out. In a nutshell, we will never go to this hotel and will strongly recommend no one to go there.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2018

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My. Meru Experience
Great hotel, love to stay there.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Stayed 1 night in Nov 2018

6/10 Okay

Tricia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
the beds are extremely hard, the A/C in our room did not work and a double room meant 2 twin beds.?
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant property with nice pool and grounds. Rooms are more than adequate.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Extremely Poor service both at the restaurants as well as at the front desk and housekeeping.
Stayed 1 night in Oct 2018