Ratings based on 114 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Quiet, beautiful gardens and great pool!

Posted Nov 19, 2016
Cons: For dinner, you have to take the set menu. More flexibility, e.g. to have a lighter meal, would be appreciated.
After 5 days of safari this was a great place to finish the trip and relax! The breakfast, included in the room rate, was excellent.
5 out of 5
by Ms Avrill from Ireland

Posted Aug 20, 2016 on Hotels
Our stay at the Planet Lodge was exceptional, the staff were all most helpful and welcoming, they did over and above to make our stay comfortable and relaxing. Lovely helpful and cheerful staff, we wish them all well, and many thanks for a memorable stay at Planet Lodge.
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback Ms Avrill. Best regards, Planet Lodge Team
4 out of 5
by A verified traveler from Boston, MA, USA

Comfortable, reasonably priced place to stay

Posted Aug 12, 2016
Hotel staff was wonderful and responsive. Although it's a bit off the beaten path, it was pretty quiet and peaceful. You can't walk to dowtown Arusha but they did provide a shuttle that went downtown at 10am and picked you up at 4pm. Hot water was at times not sufficient for two peaple to take hot showers. Food was reasonable and the wait staff were friendly and cheerful!
Comment from Hotel Management
Aug 22, 2016 by Planet Lodge Team, Hotel Management
Thanks for sharing your feedback John. Your comment on showers is noted and taken into account as we continually work to improve our product. Karibu tena soon!
5 out of 5
by Ian

Posted May 12, 2016 on Hotels
Comment from Hotel Management
May 17, 2016 by PL Team, Hotel Management
Asante Ian, we hope to see you again in the not so distant future.
5 out of 5
by A verified traveler from LA, CA

What a way to begin a Safari

Posted May 2, 2016
All I can say is that the beginning and ending of my safari couldn't have been any better with Planet Lodge. Love the staff and service they provided
Comment from Hotel Management
May 16, 2016 by Eva for Planet Lodge Team, Hotel Management
Asante Sterwin, We thrive on providing good service for those going on Safari and also business clients. Karibu tena soon.
4 out of 5
by A verified traveler from DJ

Great Hotel

Posted Apr 14, 2016
Pros: The hut style rooms and grounds were perfect!
Cons: Wifi problems. Hot water is very limited 5-7 min. Pool is not heated.
Location: Location just outside city = about 10-15 minute drive. Nice and quiet. Hotel has shuttle service = very convenient!
Very nice place with very welcoming and courteous staff. Met all of our needs as traveling tourists. Laundry, bar, restaurant, massage, shuttle service all available. Very nice rooms and staff made me & my friend wish we could stay so much longer. Great price for what you get.
Comment from Hotel Management
May 19, 2016 by Eva for Planet Lodge Team, Hotel Management
Hi Titus, We appreciate your kind words and the cons too. While we work hard to provide WIFI we cannot guarantee it will be up in all the rooms due to weather, electricity and other issues. However, we ensure the WIFI is always up in the main building. Hot water:- Did you report this to Font Desk? Hot showers run longer than 7 minutes... perhaps your water heater was off? When off, the first person to take a shower can consume most of the hot water and it gets refilled with cold water. However, if the heater is on throughout you would be heating the water as it enters the tank thus have more than enough water for up to 3 hot showers. Yes, our pool is not heated which is not a problem because it is used during daylight hours only. Thanks for choosing us and we hope to see you here again!
4 out of 5
by Rafael from Costa Rica

The staff makes the place ROCK

Posted Jan 30, 2016 on Hotels
Hotel is nicely hidden outside busy Arusha. Its perfect to start and end a safari. Rooms are nicely set within gardens and nature. Breakfast is very well sorted and food in general was great. Above all, the staff was just incredibly friendly and helpful. I would stay here again mostly becuase of the way the staff made us feel: Hakuna Matata!
Comment from Hotel Management
May 17, 2016 by PL Team, Hotel Management
Asante sana Rafael!
5 out of 5
by Emily

Beautiful oasis in Arusha town.

Posted Oct 4, 2015 on Hotels
The service was incredible. They'll make you feel like royalty. A non-stop cleaning crew keeping things sparkling clean and lovely.
Comment from Hotel Management
Jan 16, 2016 by PL Team, Hotel Management
Thanks Emily, it was great having you here! We look forward to welcoming you again when life brings you our way. Best regards, Planet Lodge Team.
5 out of 5
by SUSAN from Kailua Kona, Hawaii

Posted Sep 22, 2015 on Hotels
I loved my stay at the Planet Lodge. The rooms were large and well furnished, although the beds were a little hard, the cleanliness of the rooms and common area were excellent, the staff was very friendly and helpful. The pool and air conditioning were an added bonus. The value for the money was excellent. I would heartily recommend this hotel. The location is a bit far from the center of town, but they provide a once a day shuttle to town.
Comment from Hotel Management
Jan 16, 2016 by PL Team, Hotel Management
Dear Susan, Thank you for choosing to stay with us and taking the time to post your feedback here. Kindly note that we have measure in place to soften our beds. I wish you would have mentioned this while here so our housekeeping team can help you. I am glad to know you thoroughly enjoyed your stay and we hope to see you again soon. Best regards, Planet Lodge Team.
5 out of 5
by CJ from Kailua Kona, Hawaii

Posted Sep 18, 2015 on Hotels
I was very pleased with this property. The price and quality of service, food, cleanliness, grounds and pool were excellent. From the moment you check in, the friendliness of the staff and service were outstanding. It is located a bit away from the center of town which was not an issue for me since I was picked up by my safari company and they do offer a shuttle to town once a day. The beds are a bit hard as the mattress is on a wood stand. That being said, I slept very soundly. This hotel does have air conditioning and the showers are wonderful. I truly enjoyed my stay and would come back again.
Comment from Hotel Management
Jan 16, 2016 by PL Team, Hotel Management
Thank you CJ! We hope to see you again in the not so distant future. Best regards, Planet Lodge Team