Ratings based on 400 Verified Reviews

4.5 out of 5
88% of guests recommend
4.5 Room cleanliness
3.9 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from wellington, new zealand

Short stay

Posted Aug 28, 2017
We stayed just one night, arriving late and leaving early. The room was really nice and check super easy. Had we been there during the day, the view wouldn't have been the greatest. Perfect for us however and I would definitely recommend.
Comment from Hotel Management
Sep 4, 2017 by David M., Hotel Management
Dear Jordan, Thank you for your feedback. I am very happy to hear that you enjoyed your stay with us and will not hesitate to recommend us to others. We hope to see you in the near
4 out of 5
Recommended
for Families
by A verified traveler from Hamburg

Great location

Posted Aug 21, 2017
Pros: Convenience to shops, restaurants and public transportation
Cons: Staff the office regularly so that small problems do not become large ones, get some decent internet for your guests
We stayed in a 3 bedroom apartment for 4 nights in August. The facilities and apartment itself were clean and in good condition, with the exception of a light bulb being out in one of the master bedroom bedside lamps and uneven numbers of dishes and glasses. We tried to ring reception to get a replacement bulb, but no one was available at 5 pm on a Friday. We were finally able to switch it out the next day when the cleaners came by. There was a loud party in the apartment above us on Saturday night despite there being a notice requesting that guests not have parties. That, combined with the constant roar of an airconditioning unit outside of the master bedroom window during the entire stay, made it difficult to sleep in that particular room. Overall, the only major fault I have with the place is that a lack on onsite personnel makes it difficult to take care of any problems easily and is no deterrent to those wanting to use the apartments to have a party. The free wifi provided was spotty and didn't always work properly and limited to 500mb per day. This was difficult for a family of 5 travelling overseas. The location is great - near restaurants, across from a super market and near to busses and ferries. Overall it is a nice place if one is willing to accept the limitations of what they are offering.
Comment from Hotel Management
Aug 28, 2017 by David, Hotel Management
Dear BB, Thank you for your feedback. I am sorry to hear about the issues you experienced during your stay and the delay in being able to replace the light bulb. I have also noted your feedback regarding our 500mb per day wifi limit and will be reviewing to hopefully increase the limit. On the plus side, I am very happy to hear that you liked the facilities and our location. I hope there is an opportunity to welcome you back again next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Waikato

Fantastic place to stay

Posted Aug 8, 2017
Great place to stay, close to shops and airport, clean and tidy with everything you need.
Comment from Hotel Management
Aug 13, 2017 by David, Hotel Management
HI Mark, Thanks so much for your lovely review, we hope to see you again soon
2 out of 5
by A verified traveler from Brisbane, AU

Poor business model

Posted Jul 30, 2017
Asked for billing info, said they didn't get it, called again with billing info, received receipt, received email stating didn't receive payment, arrive at location, had to give billing info again "didn't go through". Today get credit for multiple billing on my card. Crappy company.
Comment from Hotel Management
Aug 6, 2017 by Kajal Bains, Hotel Management
Good Morning Philip I really apologies for this happening. This is never happen to any of our guest before. I am going to look through every single transaction related to your payment and will give you instant refund ASAP.
3 out of 5
by A verified traveler from NSW

Great location. Unhelpful staff

Posted Jul 8, 2017
Pros: Comfortable and good location
Cons: The shower design makes it very difficult to get in and close the door. A large person could not
Location: Good restaurants nearby
Had to communicate with reception through intercom on arrival. They said they had sent text with room code. They hadn't. Waited while they sent another. Got up to the room to find the code for wifi in sealed envelope. Unfortunately it was the code for the previous guests. There was a number to call written under the code. The number could not be contacted. Phoned reception and explained. The lady did not know what to do. She phoned back 10 mins later with a new code.
Comment from Hotel Management
Aug 13, 2017 by Michelle, Hotel Management
Hi Lyn, We are sorry that you had this experience, we have taken on board your comments to better our guest services. Thanks
5 out of 5
by TODD

This traveler left a rating score only Posted Jun 13, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

A proper review

Posted Jun 1, 2017
Honestly booked this place as a last minute decision and was really amazed by how great it was. Beautiful setup; close to shops and eateries (no joke across the street) and bus service to the valley. I will be booking this place in the future as it's perfect. Going to the races? Stay here
Comment from Hotel Management
Jul 16, 2017 by Kajal Bains, Hotel Management
Thank you Adam. Looking forward to see you back:)
5 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch

Very impressed

Posted May 19, 2017 on Lastminute
We lived the apartment. Impressed on size and what was on offer. Had we more time would of extended our stay. Quiet clean big apartment. Absolutely loved it.
Comment from Hotel Management
May 21, 2017 by Michelle - Manager, Hotel Management
HI Kay Thanks for your lovely review, we hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Posted May 19, 2017
Clean and friendly. Simple room access. Comfortable lay out and completely relaxing
Comment from Hotel Management
May 21, 2017 by Michelle - Manager, Hotel Management
Hi Tim,. Thanks for the lovely review, we hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted May 13, 2017 on Wotif
Very comfortable and we'll laid out apartments. Quiet and very close to everything.
Comment from Hotel Management
May 30, 2017 by Michelle - Manager, Hotel Management
Thank you for your response, we are so happy you had a comfortable stay. We hope to see you again