Not given the room I had booked. Wasn't told this didn't find out until we went to room late that night. Not even supplied with bottled water to make tea. Tap water was undrinkable. Won't be staying again.
Comment from Hotel Management
Oct 16, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your recent visit with us. I was obviously disappointed to hear that you did not fully enjoy our hospitality, but rest assured that the comments have been passed on to the relevant departments for their individual considerations. Please accept my sincere apology for this. I do hope we will have the pleasure of welcoming you back to the hotel in the near future so that we can restore your faith in us.
Guest Relations Manager