Ratings based on 635 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Columbia SC

Excellent location near many outdoor activities

Posted Feb 12, 2018
Pros: Everything!
Cons: They have everything covered!
Location: I felt safe there.
Could not have been better. Staff very accommodating, spotless, fresh, clean room, comfortable bed. Breakfast was delicious with so many choices and the fresh fruit bowl was healthy and beautiful! ,
Comment from Hotel Management
Feb 13, 2018 by Angela , Hotel Management
Thank you so much for staying with us! I hope you can come back soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2018
Very nice hotel and staff. Easy to locate. Good proximity to NC Zoo.
Comment from Hotel Management
Jan 18, 2018 by Angela , Hotel Management
Thank you so much for you kind comments we hope you can come stay with us again soon! :)
3 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Nice hotel

Posted Jan 3, 2018
It’s comfortable and nice. But just housekeeping service are really bad, they don’t change sheets.
Comment from Hotel Management
Jan 9, 2018 by Angela, Hotel Management
I am so glad you had a comfortable stay, I apologize about your housekeeping experience we will use this comment and go over it with our housekeeping staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Nice place near good restaurant

Posted Nov 27, 2017
I liked the new place. They allowed me an early check in and was really friendly. Great breakfast and quick check out. I would recommend this place to any travelers. Great place and may stay there again soon!
Comment from Hotel Management
Dec 6, 2017 by Marcus, GM, Hotel Management
Thomas, we thank you for your comments on the team and breakfast, we look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

I loved everything about this hotel

Posted Nov 26, 2017
Pros: Everything. Christy at the front desk was awesome. A great place to spend the weekend.
Cons: I think this Hampton Inn has thought of everything. If there is one small thing, it would be to have a clock in the pool, hot tub area.
Location: Close to the NC Zoo. Also, check out Pisgah Covered Bridge and Supreme fruitcake factory a short drive away.
Our check in was fast and pleasant. Our room was very clean, the bed was comfortable and there was even a separate sofa. Plenty of plug-in's for electronics. The bath was separate from the room with lots of storage. The pool and hot tub were clean and nice to relax in after a day of sight seeing. The breakfast was better than most hotels offer with eggs and ham. There was even pumpkin spice coffee creamer! There was free newspapers, cookies, pop corn, coffee and hot chocolate in the evening. We could not get our TV remote to work properly and Christy, who also checked us in came up promptly and took care of it. What is not to like? We would definitely stay here again.
Comment from Hotel Management
Dec 6, 2017 by Marcus, GM, Hotel Management
Hi Phil, Thank you for the glowing review of our amenities. Kristi is one of our all stars and we are very proud of her. She is grateful for the recognition from all of our guests.
5 out of 5
by Barbara

Posted Nov 12, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fayetteville, NC

Nice place to stay before visiting the zoo

Posted Nov 4, 2017
Pros: Location and room condition
Cons: Explanation of internet use. Breakfast items such as coffee and orange juice must be continuously refilled.
Location: Centrally located with numerous nearby shopping and eating establishments. Convenient to visiting the North Carolina Zoo.
Check in was good but internet use was not explained. I could figure it out myself, but it is usually covered during check-in. The room was clean and comfortable. Breakfast was good and provided several options, but the sole attendant did not keep the items properly stocked.
Comment from Hotel Management
Nov 13, 2017 by Angela , Hotel Management
Thank you so much for staying with us during your visit. We appreciate all your feedback so we can continue to grow and improve we hope you choose to stay with us again
5 out of 5
by Julia

Awesome

Posted Nov 2, 2017 on Hotels
The staff was welcoming, accommodating and friendly. The facility was very nice, room was clean and comfortable. The only disappointing thing was that the handicap lift for the pool was broken. Seems no hotel thinks that is important but when you live in a wheelchair but like to be in a pool it's sad when the lifts are almost always broken
Comment from Hotel Management
Nov 13, 2017
Hi Julia, Thank your for your Awesome reveiw. Please accept our apologies for the broken lift. We have addressed that issue and now our pool is available for all.
4 out of 5
Recommended
for Everyone
by A verified traveler from wilmington nc

GM Marcus

Posted Oct 31, 2017
The staff was so polite and helpful but the GM Marcus made our stay! We forgot to print our zoo tickets and I was having trouble printing them in the business center. He had me send them to his email and kindly printed them for me without a fuss! Thanks again Marcus you saved our trip!
Comment from Hotel Management
Nov 7, 2017 by Marcus, GM, Hotel Management
Thank you for your kind comments. I am happy to help.
5 out of 5
by Joseph

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Thank you for your review Joseph.