Exterior detail

Reviews of Aloft Asheville Downtown

3 out of 5
Aloft Asheville Downtown
51 Biltmore Avenue, Asheville, NC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 750 out of 1001 reviews" "
Rating 8 - Good. 156 out of 1001 reviews" "
Rating 6 - Okay. 62 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

SARAH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and staff walking distance to restaurants, shopping and street performances.
Stayed 5 nights in Mar 2024
Response from Guest Services on Apr 18, 2024
Sarah, thank you so much for the amazing review! We're happy you enjoyed all the hotel has to offer, as well as your time in Asheville!

10/10 Excellent

J

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip! Easy in and out of parking garage that is attached to hotel. Plenty of restaurants and shopping within walking range. Staff was courteous and attentive. Will be back again!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
J, thank you for taking the time to share your amazing review! We're happy you enjoyed your stay at our hotel, and we're happy to hear you loved our staff and found parking to be easy!

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!! Highly recommend!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
John, thank you for sharing your positive feedback and your kind words! We're happy you enjoyed our hotel!

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 8, 2024
Elizabeth, thank you for taking the time to share your positive feedback! We're happy to hear you enjoyed the hotel!

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was excellent except…..,,Pool and fitness center were closed. Upgrades looked like a ways off. I would be shocked if ready by Memorial Day weekend. The “2nd floor” area of bar, outside rooftop (with fire places and fire pits) and Starbucks shop were awesome. Located within a 5 or 6 block walk to many restaurants, bars and shopping.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 5, 2024
Rob, we're thrilled to hear that you had an excellent experience overall during your stay with us! We apologize for the inconvenience regarding the closure of the pool and fitness center due to renovations. We understand how important these amenities are to our guests and are working diligently to ensure they are reopened as soon as possible. Your feedback about the 2nd-floor area, including the bar, outside rooftop, and Starbucks shop, is greatly appreciated, and we're delighted that you enjoyed these amenities. Thank you for choosing to stay with us!

8/10 Good

randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
They were doing construction so it was right belows us, but we were out for most of the time so it was not that bad. Other guest had dogs, and they left the alone for hrs and they just barked all night. Not the hotel's fault, but it was annoying.
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 5, 2024
Randy, we apologize for any inconvenience caused by the construction noise during your stay. Your understanding is greatly appreciated, and we're glad to hear that it did not significantly impact your experience. We understand that other guests' pets can sometimes be disruptive, and we'll do our best to address any disturbances in the future. Thank you for sharing your feedback.

8/10 Good

Gisela M.

Traveled with family
Liked: Amenities
Walking distance to main attractions and restaurants. Clean, friendly staff.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 3, 2024
Gisela M., we're thrilled to hear that you enjoyed our convenient location and found our staff to be friendly. Ensuring a clean and comfortable environment for our guests is always a top priority.

10/10 Excellent

Cole

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 3, 2024
Cole, thank you for sharing your positive feedback! We're happy you enjoyed the hotel!

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place downtown, walking distance to many restaurants and shops Staff was excellent, room was great all need met to high standards
Stayed 1 night in Mar 2024
Response from Aloft Guest Service on Apr 1, 2024
Thank you so much for this great review Joshua!

10/10 Excellent

Cynthia, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the ease of access and protection. A dichotomy, right? Umbrellas available in lobby. Staff incredibly friendly.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 29, 2024
Cynthia, we're delighted to hear that you enjoyed the ease of access and felt well-protected during your stay! It's wonderful to know that our lobby umbrellas were convenient for you, and we're pleased that you found our staff to be incredibly friendly. Your feedback is greatly appreciated!

10/10 Excellent

Shiloh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and in a great area in walking distance of a lot of great breweries and restaurants. Staff was super friendly and helpful. When booking, be aware that there is currently some construction on the “mountain view” side of the hotel (outside).
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 27, 2024
Shiloh, thank you for your positive feedback about your recent stay with us! We're thrilled to hear that you enjoyed our property and its convenient location near breweries and restaurants. Our staff works hard to ensure our guests have a pleasant experience, so we're glad to hear that they were friendly and helpful during your stay. We apologize for any inconvenience caused by the construction on the "mountain view" side of the hotel. We always strive to inform our guests about any ongoing renovations or construction to manage expectations accordingly.

10/10 Excellent

Ethan

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 18, 2024
Ethan, thank you so much for the amazing review! We're happy you enjoyed so much about the hotel!

8/10 Good

judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very modern and clean. The staff was lovely. I was happy to reserve a room there because it was so dog friendly. I was a little put off by the fact that there was no Hotel space to take my dog outside. I guess that was my assumption because it was a dog friendly hotel that there would be an area that the hotel had for the dogs. We had to go to a church that was next door and around the block not very convenient.
Stayed 2 nights in Mar 2024
Response from Aloft Guest Service on Mar 24, 2024
Thank you so much for the review Judy!

10/10 Excellent

Crystal, Boyds

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and really nice staffs. Walk to all the restaurants and shops, Safe to walk around but not after dark.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 21, 2024
Crystal, thank you for your feedback! We're thrilled to hear that you found our hotel very clean and appreciated our friendly staff. It's great to know that you found our location convenient for exploring the nearby restaurants and shops.

6/10 Okay

AnnaLee

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice but not suitable for pet owners. Also very confusing using the elevators. We weren’t the only ones having problems with finding our rooms.
Stayed 1 night in Mar 2024
Response from Aloft Guest Service on Mar 18, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property to be nice, but we're truly sorry to learn that you encountered difficulties during your stay, especially regarding our pet-friendly policies and navigating our elevators. Ensuring a pleasant experience for both our human and furry guests is of utmost importance to us, and we sincerely apologize if our pet-friendly amenities didn't meet your expectations. Regarding the issue with finding your room and navigating our elevators, we understand the frustration this can cause and apologize for any inconvenience it may have caused. We're constantly striving to make improvements to our signage and guest guidance to enhance the overall experience for everyone staying with us. We genuinely appreciate your feedback as it helps us identify areas where we can improve. Please know that your comments have been shared with our team, and we're committed to taking the necessary steps to ensure a smoother experience for all our guests in the future.

10/10 Excellent

Anne

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 8, 2024
Anne, we are so happy you enjoyed your stay! Thank you for sharing your amazing review!

10/10 Excellent

William, Kingsport

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 8, 2024
William, thank you so much for the amazing review! We're happy you enjoyed your stay at the Aloft!

10/10 Excellent

Daiza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How the animals that needed to be adopted stay at the hotel until they get a new home.
Stayed 1 night in Mar 2024
Response from Aloft Guest Service on Mar 16, 2024
Thank you so much Daiza! We are glad you enjoyed the foster program!

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good value.
Stayed 2 nights in Mar 2024
Response from Aloft Guest Service on Mar 18, 2024
Thank you so much Michael!

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 3, 2024
David, thank you for sharing your review! We're happy you enjoyed the hotel!

10/10 Excellent

Shannon

Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 12, 2024
Shannon, thank you so much for the amazing review! We're happy you enjoyed your stay at our hotel!

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a little nervous about the construction, but on the weekend it was so peaceful. Our experience was very quiet, clean, and fun. Great hotel and perfect location!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 11, 2024
Caroline, thank you for taking the time to share your feedback! We're delighted to hear that your experience with us was peaceful, quiet, and enjoyable despite the ongoing construction. It's wonderful that you found our hotel to be clean and fun, and we appreciate your positive comments about our perfect location.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Joseph, thank you so much for the amazing review! We're happy to hear you enjoyed your stay!

10/10 Excellent

KELLY

Stayed 1 night in Mar 2024
Response from Guest Services on Mar 27, 2024
Kelly, thank you for taking the time to share you're amazing review! We're happy you enjoyed the hotel!

6/10 Okay

Lorel

Traveled with partner, Traveled with pets
Liked: Cleanliness
The staff was not as friendly and accommodating as we experienced last year.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 4, 2024
Lorel, we genuinely apologize for any shortcomings you experienced during your recent stay. Our goal is to provide consistently exceptional service, and we regret that we fell short of your expectations compared to your previous visit. Your feedback is valuable, and we will address this with our team to ensure improvements moving forward.

10/10 Excellent

Terrance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people at check in, friendly atmosphere.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 4, 2024
Terrance, thank you for your kind words! We're delighted to hear that you had a positive experience with our team and enjoyed the friendly atmosphere during your stay at Aloft Asheville Downtown. We appreciate your feedback

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
staff very accomodating
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 2, 2024
John, thank you for your kind words! We're thrilled to hear that you found our staff very accommodating, and that you enjoyed the hotel!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 2, 2024
Sarah, thank you for taking the time to share your amazing review! We're happy to hear you enjoyed our hotel!

10/10 Excellent

Chad

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place to stay in Asheville
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 28, 2024
Chad, thank you so much for the amazing review! We appreciate your loyalty! It's fantastic to hear that our hotel is your go-to place in Asheville.

10/10 Excellent

Sandra

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, friendly staff. My dog got yummy locally made treats and a toy, which truly made our stay a delight. Thank you.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 22, 2024
Sandra, thank you for your delightful feedback! We're thrilled to hear that you had a wonderful stay with our friendly staff and that your dog enjoyed the locally made treats and toy. It's our pleasure to create a delightful experience for both our human and furry guests.

10/10 Excellent

J.R.

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very dog friendly. Staff very friendly and accommodating.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 15, 2024
J.R.. thank you for choosing Aloft Asheville Downtown and for your positive feedback. We're delighted to hear that you appreciated our dog-friendly policy and that our staff made your stay enjoyable with their friendliness and accommodations!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Wishing the construction next door had not been going, on but it’s not forever! Just meant not being able to use rooftop. So next time!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 12, 2024
Patricia, hank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed our great location! We appreciate your understanding regarding the construction next door, and we apologize for any inconvenience it may have caused during your visit.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst experience in my life. I wanted to play my guitar and got run off from every place I wanted to play. The last place was the bar where I had a lot of fans who loved me playing and took up for me and said they wanted me to stay and play they kicked all of us of of bar area. They ended up calling police on me and making me leave the hotel. They refused to give me my belongings that are left in hotel room. This was the worst trip I have ever had. Every other hotel has always let us play music as long as we wasn’t disturbing anyone both places we were only ones in there. Later when guest came they loved it. I will never waste my money at this place again and I am also going to try to further this complaint.
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 7, 2024
Angela, thank you for sharing your review. We're sorry for the negative experience you had while staying at the hotel. Despite the issues you experienced, we hope you enjoyed your time in Asheville.

10/10 Excellent

Lindsay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient to walk downtown and staff was very accommodating. Will definitely stay again when I'm in Asheville!
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 31, 2024
Lindsay, thank you for taking the time to share your positive experience! We're delighted to hear that you found our hotel very clean, convenient for walking downtown, and that our staff was accommodating. Your kind words are greatly appreciated!

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Guest Services on Mar 21, 2024
Rebecca, thank you so much for the review! We're happy you enjoyed your stay!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved this hotel. Great location downtown in the brewery district, which we were looking for. Walkable to do much. Trendy, comfortable, great shower and a decent hairdryer not the usu cheap ones that take forever to dry your hair. Awesome staff. Bar and restaurant onsite. Great food at the restaurant, made to order breakfast… surcharge… but could not have gone anywhere else for same price. The cost was $20 for 2 but value was for $30. Lotion disp and soap, shampoo, cond dispeners in shower… only thing I’d suggest is add soap disp for sink instead of the goopy bar soap. Ice machines have pre bagged ice for coolers, nice little perk. Def stay here again… liked the brand so well just booked Aloft hotel for next stay 😊
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 22, 2024
Jessica, thank you for sharing your fantastic experience at Aloft Asheville Downtown! We're thrilled to learn that you loved our hotel, from the great downtown location to the trendy and comfortable atmosphere. It's wonderful to hear that you enjoyed our onsite bar and restaurant, as well as the made-to-order breakfast. We appreciate your valuable feedback regarding the amenities, and we'll certainly consider your suggestion about adding a soap dispenser for the sink.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Excellent location. Everyone wa very friendly. Room was small, reminded me of European hotels, but clean and very functional. Beds, pillows were great. Walking distance to most things in downtown Asheville.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 22, 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you appreciated our excellent location, friendly staff, and that you found the space both clean and functional. We understand the importance of a comfortable night's sleep, and we're glad our beds and pillows met your expectations!

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 21, 2024
Lee, thank you for taking the time to share your positive review! We're happy to hear you enjoyed your stay!

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 21, 2024
Anna, thank you so much for the amazing review! We're glad you enjoyed the hotel!

10/10 Excellent

Taylor

Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 17, 2024
Taylor, thank you so much for the wonderful review! We're happy to see you enjoyed your stay at our hotel!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 17, 2024
Andrew, thank you so much for the amazing review! We're happy to see you enjoyed so much about the hotel!

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kathy SC
Your youthful staff exhibited incredible professionalism given the times and how things seem to be changing in the eyes of senior citizens, of which we are members. Our stay was flawless from start to end. Quiet accommodations, comfortable beds, great shower!
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 14, 2024
Kathy SC, thank you so much for taking the time to share your experience with us! We're thrilled to hear that your stay was flawless and that our youthful staff provided you with professional and attentive service. It's important to us that every guest, regardless of age, feels comfortable and well taken care of. We appreciate your positive comments about the accommodations, beds, and shower. Your feedback encourages us to maintain our commitment to providing excellent service!

10/10 Excellent

Dana, New York

Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 14, 2024
Dana, thank you so much for the amazing review! We're happy to see you had a positive experience at our hotel!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
An absolute perfect stay! Walking distance to MANY restaurants and shops! Very artsy, clean and comfortable!!!!!
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 11, 2024
Jennifer, thank you for your fantastic review! We're delighted to hear that you had an "absolute perfect stay" and enjoyed the convenience of our walking-distance location to many restaurants and shops. We're thrilled that our artsy, clean, and comfortable atmosphere contributed to your positive experience.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 10, 2024
Elizabeth, thank you so much for the amazing review! We're glad you enjoyed the hotel!

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Cracked window, poor service, not accessible rooms
I was double billed for parking (for both rooms) despite only having one vehicle. When I called, they said that it was their policy to bill per room. The window in our room was cracked and several bathroom tiles were broken. The bathroom door was almost impossible to move. One of our party was staying in the handicapped room and the door to the room was not handicapped accessible. When I brought it to the hotel's attention, they told me they were within ADA compliance. Except that I work in ADA compliance, and they were absolutely not within those standards.
Stayed 3 nights in Dec 2023
Response from Guest Services on Jan 6, 2024
Thank you for taking the time to share your feedback with us, and we sincerely apologize for the issues you encountered during your stay. We're sorry to hear about the condition of your room, and we will address the maintenance issues promptly. Additionally, we apologize for the confusion and inconvenience regarding the parking charges, and we'll review our policies to ensure accuracy in billing. Regarding your concerns about ADA compliance, we appreciate your expertise, and we will thoroughly investigate this matter to ensure that our facilities meet all necessary standards.

10/10 Excellent

Lissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how easy it was to get to everything from the hotel. The pool deck had such great sunset views. We enjoyed watching the sunset around the fire pit. Staff were super friendly and the room was spacious and clean.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 10, 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the convenient location, the great sunset views from our pool deck, and the welcoming atmosphere around the fire pit. Our team takes pride in providing friendly service, and it's wonderful to know that you found the room spacious and clean!

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 1, 2024
Carolyn, thank you so much for taking the time to share your positive review! We're happy you enjoyed so much about the hotel!

10/10 Excellent

Kim

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 31, 2024
Kim, thank you so much for the amazing review! We're happy you enjoyed so much about the hotel!

10/10 Excellent

Neil

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 31, 2023
Neil, thank you so much for sharing your positive review! We're happy you enjoyed your stay at our hotel!