Reception

Reviews of Hampton Inn & Suites Asheville Biltmore Village

2.5 out of 5
Hampton Inn & Suites Asheville Biltmore Village
117 Hendersonville Road, Asheville, NC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 837 out of 1011 reviews" "
Rating 8 - Good. 145 out of 1011 reviews" "
Rating 6 - Okay. 18 out of 1011 reviews" "
Rating 4 - Poor. 6 out of 1011 reviews" "
Rating 2 - Terrible. 5 out of 1011 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made this reservation sight unseen and it did not disappoint. The room was roomy and clean and quiet. The bed was big and comfy. The bathroom was updated and new and the shower was huge. The complimentary breakfast was fresh and tasty with multiple kinds of coffee to choose from. Would definitely stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly staff , very quiet , great water pressure in the shower . Pillows are to small and not soft .
Stayed 1 night in Mar 2024

8/10 Good

Irena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a typical Hampton Inn experience! Decent premise but horrible breakfast and bad coffee.
Stayed 2 nights in Mar 2024

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place and close to the biltmore
Stayed 2 nights in Mar 2024

8/10 Good

Christy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
.
Stayed 1 night in Mar 2024

8/10 Good

Susan, Laconia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Biltmore village. Clean and quiet. If doing hop on tour it’s great location as well. Would have like more restaurants within walking distance as we didn’t have vehicle. Transportation to airport limited.
Stayed 4 nights in Mar 2024

8/10 Good

John, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

jared

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a fine hotel, but the breakfast was really bad. If they're going to serve eggs, sausage, "yogurt" that bad, probably better off not to serve anything at all.
Stayed 1 night in Mar 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Arthur, Raleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel on the edge of unique Biltmore Village, with many shopping and dining options. Very convenient as just off the I40 exit.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location very close to biltmore and restaurants very clean and very new hotel enjoyed stay .
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when going to the Biltmore Estate
Stayed 3 nights in Mar 2024

10/10 Excellent

jan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton inn Ashville was amazing and close to the Biltmore house. Not only that but they gave us a discount to visit the house its self. It is a very nice and well maintained hotel honestly. I qould stay here again due to the quality of the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nicely kept and in a beautiful location. Walking distance to shopping and restaurants. Staff was very friendly and helpful. Appreciated the free self parking.
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy San

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mayra and Elliot, the hotel manager, were so nice, friendly and accommodating. Great location (so easy to get in and out of), good breakfast and comfortable room and bed. Would definitely stay again!
Stayed 4 nights in Mar 2024

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not ready on arrival. Front desk did provide a free bottle of wine.
Stayed 2 nights in Feb 2024
Response from Lindsay on Mar 6, 2024
Thank you for choosing our hotel for your stay. I am sorry to hear that you have encountered some inconvenience due to a few late checkouts hence the slow turnover of the rooms. Rest assured; we are doing our best to resolve these issues for the benefit of our future guests. Your feedback is highly appreciated, as it helps us to identify areas where we can improve our services. Please do not hesitate to let us know if there is anything else we can assist you with during your stay.

10/10 Excellent

Kristina

Stayed 1 night in Mar 2024

10/10 Excellent

Marjorie

Traveled with family
This place is a hidden gem. The staff is amazing!
Stayed 1 night in Mar 2024
Response from Lindsay on Mar 6, 2024
Thank you so much for your feedback. And hope to see you soon....

10/10 Excellent

Coleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Lindsay on Feb 27, 2024
Thank you choosing our hotel. Hope you had a wonderful stay with us, and we hope to see you soon.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and convenient to the nearby area. We had asked for a room that could accommodate our dogs and we received one away from other guests which helped keep them quiet. Room was nice and clean. Only downside was the $75 pet fee which was almost the same as the cost of the room.
Stayed 1 night in Feb 2024
Response from Lindsay on Feb 27, 2024
Thank you for sharing your feedback with us. We are glad to hear that you found our property clean and convenient. We hope that you and your pets enjoyed your stay with us. Please note that the pet fee is a standard charge that we apply to cover additional cleaning and maintenance costs. However, we appreciate your feedback and will take it into consideration as we continue to improve our services. Thank you for choosing our hotel and we look forward to welcoming you back in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lindsay on Feb 27, 2024
Thank you for choosing our hotel for you stay. Hope to see you soon.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly. Very clean rooms, convenient to restaurants.
Stayed 2 nights in Feb 2024
Response from lindsay on Feb 27, 2024
Thank you for your kind words! We are honoured to have had the opportunity to accommodate you during your stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
First class hotel
Stayed 1 night in Feb 2024
Response from Lindsay on Feb 27, 2024
Thank you for your kind words and for choosing our hotel. We're looking forward to host you again.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, extremely easy to get to and from anywhere in the area. Staff great. dogs welcome.
Stayed 3 nights in Feb 2024
Response from Lindsay on Feb 27, 2024
We want to express our sincere gratitude for choosing our hotel as your accommodation during your stay. We hope that your experience with us will be nothing short of exceptional.

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Biltmore Estate and Biltmore Village
Stayed 2 nights in Feb 2024
Response from Lindsay on Feb 27, 2024
Thanks for staying with us. Looking forward to seeing you soon.

8/10 Good

Lita, Suwanee

Stayed 1 night in Jan 2024
Response from Lindsay on Feb 27, 2024
Thanks for staying with us, and we look forward to seeing you soon.

10/10 Excellent

Deedra

Traveled with partner
Liked: Amenities
Your front desk check in person noticed I had a cane/walking stick that had lost its tip. She immediately pointed this out to me and told me she had some tips. She rushed to the back and quickly placed a firm fitting tip on my walking stick. It made my trip to Asheville possible. Otherwise I would have probably been unable to visit the attractions there. Yesterday was very cold. It was so nice to sit by the warm fire in the lobby. I love this hotel. Have stayed at area luxury brand hotels but this one is the best for me. The front desk people, housekeepers, maintenance, laundry, and free breakfast are all superb. I will be back to stay at Biltmore Hampton Inn! Thanks for all you do!
Stayed 2 nights in Feb 2024
Response from Lindsay on Feb 27, 2024
Thank you for choosing our services and providing your valuable feedback. We are glad to hear that you had a positive experience with us. We look forward to serving you again soon.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lindsay on Feb 27, 2024
Thanks for choosing us for your Stay. Hope it was memorable and hope to see you soon.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had, was that the drain pipes for the sink and toilet kept making a gurgling sound.
Stayed 2 nights in Feb 2024
Response from Lindsay on Feb 27, 2024
I would like to extend my sincere gratitude for choosing to stay with us. I am sorry to hear about the inconvenience you faced throughout your experience. We do value your feedback and will be addressing the issue for future stay.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff...friendly.
Stayed 1 night in Feb 2024
Response from Lindsay on Feb 27, 2024
Thank you so much for staying with us. We value your feedback, and we are looking forward to hosting you again.

10/10 Excellent

Julie

Traveled with partner, Traveled with family
Liked: Amenities
Asheville is a quaint and historic spot. It’s lovely sndvj can’t wait to see the Biltmore estate!
Stayed 1 night in Feb 2024
Response from lindsay on Feb 13, 2024
Hi Julie! It's great to hear that you had a wonderful stay with us. We're thrilled that you chose our hotel for your stay, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

TEENA

Traveled with group
Liked: Cleanliness, property conditions & facilities
Convenient, clean & breakfast provided.
Stayed 2 nights in Feb 2024
Response from lindsay on Feb 13, 2024
Thanks for choosing our hotel and we hope to see you very soon

10/10 Excellent

THOMAS

Traveled with group
Liked: Staff & service, property conditions & facilities
We love this place right near Biltmore village and mansion
Stayed 1 night in Feb 2024
Response from Elliot on Feb 11, 2024
Thank you Thomas!

10/10 Excellent

Peychi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved this hotel due to the amazing reviews & now have to add to them. I traveled with a party of 7. 3 kids & 4 adults. From the moment we checked in they accommodated us. We checked in at midnight & greeted by Audrey/Aubrey(?). She was cheery & bright. Our adjoining rooms were spacious , clean & perfect for a 4 night stay. The breakfast was convenient & just enough to start off our day. Customer service was always served with a smile. Location was great. Easy to park & location was close to all our sights.
Stayed 4 nights in Jan 2024
Response from Elliot on Feb 11, 2024
Thank you Peychi!!! Audrey is amazing, and I am so glad you had a wonderful experience throughout your stay! Thank you for choosing to stay with us.

10/10 Excellent

Chris

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The whole experience was great. Very clean room, clean property, good breakfast, nice styling…but the best was how we were greeted and helped at the front desk. We were met with bright energetic smiles and willingness to answer questions and help anyway they could. They paid a little extra attention to our 3yr old daughter which made her smile after a long day of driving. We will definitely be back.
Stayed 1 night in Jan 2024
Response from Elliot on Feb 11, 2024
Chris - I can't thank you enough for your kind review, and for you all choosing to stay with us - thank you! We appreciate this review a great deal.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Jan 2024
Response from Elliot on Feb 11, 2024
Thank you Richard!!

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed. I came with my husband and 2 young kids. The front hostess was so sweet and very accommodating. The free breakfast was incredible and the breakfast manager saw I was struggling with my kids and rushed over with a tray to help me. We will definitely be staying there again.
Stayed 1 night in Jan 2024
Response from Elliot on Feb 11, 2024
Our breakfast staff are amazing and I am so thrilled to see that you had a great experience! Thank you for staying with us.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel did an awesome job. Very friendly and helpful in every way. We loved our room and the breakfast is amazing! Highly recommend!
Stayed 2 nights in Jan 2024
Response from Elliot on Feb 11, 2024
Thank you so much Keith - we appreciate your review a great deal!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, very clean facility
Stayed 1 night in Jan 2024
Response from Elliot on Jan 16, 2024
Thank you Michael, we appreciate the review, and you staying with us!

10/10 Excellent

Ana

Traveled with group, Traveled with family
Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Elliot on Jan 12, 2024
Thank you Ana!

10/10 Excellent

Vanessa

Stayed 3 nights in Jan 2024
Response from Elliot on Feb 11, 2024
Thank you!

10/10 Excellent

ZENA MARIE

Stayed 3 nights in Jan 2024
Response from Elliot on Jan 12, 2024
Thank you!!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near Biltmore Village. Super friendly staff. Will stay again
Stayed 2 nights in Jan 2024
Response from Elliot on Jan 12, 2024
Thanks for the 5 Laura!!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right outside the gate of Biltmore. Within walking distance to shopping and restaurants. Very spacious rooms. Having a bar downstairs is a nice touch.
Stayed 1 night in Dec 2023
Response from Elliot on Jan 12, 2024
Thank you Michelle!!

10/10 Excellent

Doan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 2 nights in Dec 2023
Response from Elliot on Jan 8, 2024
Thanks for the 5!

10/10 Excellent

Karen, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elliot on Jan 8, 2024
Thank you Karen!

10/10 Excellent

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay near the Biltmore House in Asheville, NC! Loved that the hotel serves breakfast in the AM!
Stayed 2 nights in Dec 2023
Response from lindsay on Dec 31, 2023
On behalf of our hotel, I would like to express my sincere gratitude for choosing us as your accommodation option during your recent stay. We are thrilled to hear that we were able to meet your expectations and provide you with a comfortable and enjoyable experience. Happy new year and hope to see you soon.

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Elliot on Feb 11, 2024
Thank you Aubrey!!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly staff. Close to Biltmore village
Stayed 1 night in Dec 2023
Response from Lindsay on Jan 1, 2024
Thank you for choosing our hotel for your stay. I'm glad to hear that we were able to meet your expectations. Your kind words mean a lot to us. We hope to have the pleasure of welcoming you back soon. Wishing you a happy new year as well!