Ratings based on 1,873 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from north carolina

Brookstone review

Posted Mar 2, 2017
Nice hotel close to Biltmore & Asheville hospitals.
Comment from Hotel Management
Mar 3, 2017 by o.swain, Hotel Management
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2017
It was good. It was good. It was good. It was good. It was good. It was good. It was good. It was good. It was good. It was good. It was good. It was good. It was good. It was good. It was good. It was good. It was good. It was good.
Comment from Hotel Management
Feb 27, 2017 by o.swain, Hotel Management
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read your stay was great. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
I stayed at this hotel because we were under the impression that we could see mountains up close. We couldn't. But the Parkway was very close and we were able to hike. Also it's really close to some great brewery's and bowling.
Comment from Hotel Management
Feb 27, 2017 by o.swain, Hotel Management
Dear Shon, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read your stay was great. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgetown, KY

Nice hotel for the price

Posted Feb 22, 2017
Excellent breakfast. Good location but a little close to highway. Overall very good.
Comment from Hotel Management
Feb 27, 2017 by o.swain, Hotel Management
Dear Rick, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read the breakfast was excellent and conveniently located. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
5 out of 5
Recommended
for Families
by A verified traveler from Hope Mills ,NC

The Biltmore Estate visit

Posted Feb 20, 2017
Pros: was well impressed with the precious statues of the children out side
Location: covered everything in first comments
We were within 1.7 miles of the entrance to the Biltmore Estate ,near restaurants,downtown area to Asheville ,shopping and other things of interests.The staff was very friendly and helped us with anything that we needed during our stay .The hotel was very quite not disturbing us while we were asleep or watching T.V The continenal breakfast was nice ,fresh and still warm..We plan to stay there again in March .Thank You asking for our opinion of our stay at Brookstone in Asheville.
Comment from Hotel Management
Feb 21, 2017 by o.swain, Hotel Management
Dear Frankye, Thank you for taking the time to review our hotel. I was thrilled to read our hotel was a nice place to stay and that we are conveniently located to Biltmore Estates. We continually work to improve our hotel, so I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
Great place conveniently located to shopping and nightlife.
Comment from Hotel Management
Feb 14, 2017 by o.swain, Hotel Management
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read your stay was great. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
3 out of 5
by A verified traveler

Not happy with my stay.

Posted Feb 11, 2017
The room was fine except for being woken up at 8am on our vacation by very loud construction. Then when finally going back to sleep we were woken up again by the staff asking us to move rooms so they could replace the tv in our current room. It would have been very courteous of the hotel to let us know these things would be going on before we chose to stay there.
Comment from Hotel Management
Feb 15, 2017 by o.swain, Hotel Management
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about the staff asking you to move room and the level of noise due to construction is unacceptable. I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 6, 2017
Very nice hotel, clean, convient to interstate access, close to things to do. Felt very safe there.
Comment from Hotel Management
Feb 7, 2017 by o.swain, Hotel Management
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you thought the hotel was nice, clean and conveniently located. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
4 out of 5
by Bart

Posted Jan 25, 2017 on Hotels
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Dear Bart, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
5 out of 5
by A verified traveler

Posted Jan 21, 2017 on Hotels
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager