Lobby

Reviews of Days Inn by Wyndham Hendersonville

2 out of 5
Days Inn by Wyndham Hendersonville
102 Mitchelle Drive, Hendersonville, NC

Reviews

5.4
Rating 10 - Excellent. 79 out of 821 reviews" "
Rating 8 - Good. 155 out of 821 reviews" "
Rating 6 - Okay. 212 out of 821 reviews" "
Rating 4 - Poor. 172 out of 821 reviews" "
Rating 2 - Terrible. 203 out of 821 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jeffrey

Disliked: Staff & service, amenities, property conditions & facilities
The room coffee machine was broken, was advertised as "breakfast included" it was not. The "hot water" was warm at best and came from a faucet that felt like it was going to break off in my hand. It is located in a good location. however it seems that the owner is just letting maintenance go, from my experience and other reviews.
Stayed 1 night in Mar 2024

2/10 Terrible

Pia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water didn't work. I called and after insisting for several minutes, the receptionist went to check the furnace up and told me that it wasn’t working and, MAYBE, if I waited THIRTY MINUTES, the water could be hot eventually. The room was dirty, the bedspread had holes. Nobody was available at the reception, that whole ⁷area was closed. No breakfast available. Horrible experience. For $75, I am sure you can find something decent. Don't book this hotel. The only reason why I gave 2 stars to staff is because the cleaning ladies were so nice, tried their best and ONLY the owner is the one to blame.
Stayed 1 night in Mar 2024

4/10 Poor

Lee

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property under renovation. No breakfast provided which is one reason I chose the place. Old dated.
Stayed 1 night in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 6 nights in Mar 2024

6/10 Okay

Lora

Traveled with family
Liked: Cleanliness, staff & service, amenities
Both times we’ve checked in this week, we had to wait in line a good while. We didn’t have clean towels in the room. Staff came and brought us clean ones.
Stayed 1 night in Mar 2024

8/10 Good

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Disliked: Amenities
Its a 2-3 star. Friendly owner, its a motel instead of hotel. Looks unsafe overall
Stayed 1 night in Feb 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Linh

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Couldn’t really expect more for a 2 star hotel. Wash cloths and towels were clean but had stains all over them. The bed sheets had a cigarette burn through it. I think they should just throw these away and replace them. The quality of the sheets and towels arent high quality so they cant be that expensive to replace. The icebox in the room had old throw up? who knows stains in it. They were green… yuck The stay was I think also on the expensive side. Ive stayed at cheaper places for even better quality. No breakfast even though it says free breakfast. Dog fee was $120 for 2 dogs for 2 nights. Have never paid that much before so, I was alittle shock with that. Gentlemen in the front was nice and theres a nice starbucks across the street but that was about it!

2/10 Terrible

Brenda

Stayed 8 nights in Dec 2023

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice place to stay
Stayed 1 night in Dec 2023
Response from FDC PM on Jan 8, 2024
THANK YOU FOR YOUR REVIEW WE APPRECIATE YOUR BUSINESS AND ALL FEED BACK.

4/10 Poor

Victoria, Lisle

Disliked: Cleanliness, staff & service, property conditions & facilities
Not like the Days in I have been to before. Old motel, everything very loud. The bathroom fan and toilet was very loud, not just in our room, but you can hear everything in the room next door bathroom too. Advice breakfast included, yes, apple sauce, granola bar and oatmeal TO GO. Good thing we only stayed one night, highly disappointed.
Stayed 1 night in Nov 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

4/10 Poor

Mya

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

2/10 Terrible

Priscilla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

4/10 Poor

Krasen

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The menager was one of those unfriendly people, unhappy with their life. I renewed my stay several times, and when I went to the reception to renew again today, the guy said "Our system is down, you have to leave the room". I asked him to let me stay in the room until the system comes back, but he refused. I was planning to stay at least 5 more days, but he kicked me out. It seemd to me that he actually enjoyed his 5 minute power over me.
Stayed 1 night in Nov 2023
Response from FDC PM on Nov 18, 2023
WE ARE VERY SORRY FOR THE INCONVIENCE YOU EXPERIENCED AT OUR PROPERTY. WE'D LIKE TO THANK YOU FOR YOUR REVIEW ALL COMMENTS AND SUGGUESTIONS ARE USED TO CORRECT AND BETTER OUR STAFF AND FACILITY.

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

8/10 Good

Renee

Liked: Cleanliness
The lobby wasn’t open during the afternoon, you had to call a number and then talk to staff at a window over a ring camera. There was staff at a window in the evening. The room was clean though walls were a little scuffed and cleaning staff cleaned the room and replaced soap and towels during the afternoon.
Stayed 2 nights in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

2/10 Terrible

KARL

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
disappointed
door handle was falling off. cobwebs on the ceiling. coffee maker did not work. no fresh towels and bed was not made the second day. Sign outside says free breakfast. one of the reasons i booked the hotel. NO BREAKFAST provided. had to walk across the street to Starbucks
Stayed 3 nights in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

6/10 Okay

Roger

Disliked: Staff & service, property conditions & facilities
The room in which I stayed is in need if serious maintenance attention. The security bolt/latch on the door is broken off, the refrigerator does not work, the shower valve plate is loose and the valve stem cover is held in place with toilet paper stuffed inside, and the heater/ac unit cover is loose and hanging on the unit.
Stayed 2 nights in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

2/10 Terrible

Clayton

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

2/10 Terrible

robert

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
We had no tv and the check in lady didn't tell me as the lady I later talked said she should have. Then I was told that the kitchen is being repaired so no breakfast as was in the booking. They did give us some things to take to our room to eat in the morning. I will not be back here
Stayed 1 night in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

2/10 Terrible

Arnold

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like period. Cut a two night to one. Stayed one because of availability. Never again use a Days Inn.
Stayed 2 nights in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one available at lobby at any time. Had to ring a doorbell and wait almost 20 min to check in at 4 pm. No breakfast as advertised. Sheets were to small for bed and kept popping loose at corners.Had same experiece checking out at 9:30 this morning. I finally threw the keys thru the hole in night window and left.
Stayed 3 nights in Oct 2023
Response from FDC PM on Oct 21, 2023
WE ARE SORRY TO HEAR THAT YOUR STAY WITH US WAS UNPLEASANT. WE WOULD LIKE TO THANK YOU FOR YOUR REVIEW. WE WILL PASS ALL SUGGESTIONS TO OUR STAFF TO MAKE OUR PROPERTY MORE PLEASANT TO OUR GUEST.

2/10 Terrible

Ernesto, Boynton Beach

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in the manager has close the lobby and I have to ring by pushing the bottom of the RING appliance . An employee came to a small window and said that the manager is fearful of Covid and she decided to close the lobby. Therefore, there is no coffee limited very limited breakfast given in a plastic bag. Every single all the hotel in my trip has been open and this lady manager or owner has decided to do this upon herself to close the lobby .The room has holeson the wall and stains. There are a lot of stains and the furniture is very all in dirty. I will discourage everybody to wants to stay here not to , I definitely will not recommend to stay in this place we truly hate it
Stayed 1 night in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

4/10 Poor

Joel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
not ideal
Front desk was unprepared, slow and unfriendly. But, got a room. Room was questionable. I think it was partly used, or not done cleaning. One small hand towel was the only towel. Found soap, no shampoo. Found an empty beer can on the floor. Overall, odd.
Stayed 1 night in Oct 2023
Response from FDC PM on Oct 21, 2023
WE ARE VERY SORRY TO HEAR THAT YOUR STAY WITH US WAS UNPLEASANT. WE WILL PASS ON ALL COMMENTS AND SUGGESTIONS TO OUR STAFF. THANK YOU FOR YOUR REVIEW.

6/10 Okay

Helen

Disliked: Property conditions & facilities
No real breakfast. Just a bag?
Stayed 1 night in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

4/10 Poor

Laurie, Goose Creek

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We understand that they were under construction but the space for registration was very small. The room had chipping paint on the walls and doors. The lamps were rusty. The coffee maker and the microwave were filthy. The bathroom sink didn't drain properly. The towels were scratchy, old and stained. On the positive side the sheets looked new and clean.
Stayed 1 night in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

8/10 Good

DENNIS

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
BOTH MORNING HAD HOMELESS MAN WANTING MONEY & LAST DAY WAS ABLE TO OPEN DOOR AND WHEN WE CHECKED OUT = NO ONE AT WINDOW! WE WILL NOT STAY AGAIN
Stayed 2 nights in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

6/10 Okay

Manuela

Stayed 1 night in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

8/10 Good

Vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not easily understood, otherwise OKAY.
Stayed 1 night in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

6/10 Okay

Lisa

Liked: Amenities
Nice lady at the reception desk was helpful. Intercom assistance was difficult to understand until she showed up. All service was conducted through night window. Multiple keys to other rooms were left on table for anyone to pick up. Did not give a good feeling of security. No secure area for key return- just leave on the desk.
Stayed 1 night in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

6/10 Okay

Jamie

Stayed 1 night in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

2/10 Terrible

william

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude customer service. They had a person yelling at you through a ring camera doorbell and no one at the desk. Just a bunch of keys under a book on the table with room numbers on them for you to randomly grab. The walls have blood stains on them and when I went to the bathroom a roach crawled out from the bottom of the toilet and up my leg. HORRIBLE PLACE
Stayed 1 night in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

4/10 Poor

Morgan

Stayed 1 night in Oct 2023
Response from FDC PM on Dec 5, 2023
Thank you for your review we appreciate any and all feedback on how we can improve our services for our customers.

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from FDC PM on Oct 7, 2023
THANK YOU FOR YOU REVIEW.

6/10 Okay

Eddie

Stayed 1 night in Oct 2023
Response from FDC PM on Oct 7, 2023
THANK YOU FOR YOUR REVIEW.

4/10 Poor

Leila

Stayed 1 night in Sep 2023
Response from FDC PM on Oct 7, 2023
THANK YOU FOR YOUR REVIEW.

8/10 Good

Herve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FDC PM on Oct 7, 2023
WE THANK YOU FOR YOUR REVIEW.

2/10 Terrible

Linda

Disliked: Staff & service, property conditions & facilities, room comfort
Staff was terribly rude and the Amenities listed were not available.
Stayed 1 night in Sep 2023
Response from FDC PM on Oct 7, 2023
WE ARE SORRY TO HEAR THAT YOUR STAY WAS UNPLEASANT. WE WILL PASS YOUR COMMENTS ON TO OUR STAFF. THANK YOU FOR YOUR REVIEW.

10/10 Excellent

Kristopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FDC PM on Oct 7, 2023
THANK YOU FOR YOUR REVIEW.

10/10 Excellent

Timothy

Business traveler
Great eazy
Stayed 1 night in Sep 2023
Response from FDC PM on Oct 7, 2023
THANK YOU FOR YOUR REVIEW.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The low price shows
The room smelled of stale cigarettes. If it was a smoking room, the clerk should have said so when she assigned me a room. The bedside clock did not work. There was no clerk available when my key card wouldn’t work on the second day and I had to get help from the cleaning crew. A picture on the wall had a broken frame. The bed was comfortable enough and I guess it was a pleasant surprise that the room had DirecTV.
Stayed 3 nights in Sep 2023
Response from FDC PM on Sep 11, 2023
WE WOULD LIKE TO THANK YOU FOR TAKING THE TIME TO WRITE A REVIEW. WE USE ALL SUGGESTIONS AND COMMENTS TO HELP YOU AND OTHER GUEST TO ENJOY EACH STAY AT OUR PROPERTY. IF THERE IS A PROBLEM WITH YOUR STAY OF ANY KIND ALL YOU HAVE TO DO IS COMMUNICATE WITH US AND WE WILL BE MORE THAN PLEASED TO ACCOMADATE YOUR STAY WITH US. WE ARE VERY SORRY THAT ALL YOUR NEEDS OR CONCERNS WERE UNATTENDED. WE HOPE TO BE ABLE SERVE YOU BETTER IN THE FUTURE.

2/10 Terrible

Agapito

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival, no one at the office, spoke to someone over a door bell, change room 3 times untill i got a decent room. Previous room had broken lock, wholes through out the walls and pretty much cigarettes smell. Bad customer service from the owners. However I complement and thanks only Jose a staff member which was very helpful.
Stayed 2 nights in Sep 2023
Response from FDC PM on Sep 8, 2023
WE ARE VERY SORRY TO HEAR YOUR STAY WITH US WAS UNPLEASANT. WE WOULD LIKE TO THANK YOU HOWEVER FOR TAKING THE TIME TO DO A REVIEW. WE USE ALL COMMENTS AND SUGGESTIONS TO BETTER OUR FACILITY FOR OUR GUEST.

8/10 Good

Vonda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I used Clorox wipes on most surfaces in the room (it was needed)! The freezer section of the mini fridge has something nasty looking in it so we won’t be using it! The red & black “bedspreads” are certainly not aesthetically pleasing. Looks cheap. The sheets & pillow cases look& smell clean. Okay for one night but will avoid in the future.
Stayed 1 night in Sep 2023
Response from FDC PM on Sep 4, 2023
WE ARE VERY SORRY YOUR STAY IS UNPLEASANT. WE APPRECIATE YOUR COMMENTS AND SUGGESTIONS WE USE THEM TO BETTER OUR FACILITY FOR OUR GUEST. THANK YOU.

4/10 Poor

Thomas

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Online it says free breakfast. What breakfast is, is a plastic bag with 3 instant oatmeal packets, two nutigrain bars and a pack of muffins. Please just specify what breakfast is.
Stayed 1 night in Aug 2023
Response from FDC PM on Sep 4, 2023
SORRY YOU WERE UNHAPPPY WITH THE BREAKFAST IT IS POSTED ONLINE THAT CURRENTLY HAVE A TO GO BREAKFAST. THANK YOU FOR TAKING YOUR TIME TO REVIEW.

8/10 Good

Alejandro

Business traveler
Liked: Property conditions & facilities
Las.gabitaciones estan bien pero no hay buen olor
Stayed 1 night in Aug 2023
Response from FDC PM on Sep 4, 2023
GRACIAS POR TU REVISTA LOS USAMOS TODO LOS SUGGESTIONES POR HACER MEJOR NUESTRO PROPIEDAD. GRACIAS.

2/10 Terrible

Carol

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty beds and floors
This is the worst hotel that I have ever seen. The bed was dirty with crumbs and dog hair. Had to get them to change the bed. Then house cleaning walked right in on us the next morning, we had just woke up. They barely knocked and walked right in. We paid for 2 nights but we left after the 1 night. We were afraid to leave our belongings unattended. Please do not stay here. The indian woman that runs in is a cruel person.
Stayed 2 nights in Jul 2023
Response from FD CLERK PM on Aug 10, 2023
WE ARE VERY SORRY TO HEAR YOUR EXPERIENCE HERE AT OUR PROPERTY WAS UPSETTING. WE THANK YOU FOR TAKING THE TIME TO WRITE A REVIEW AND RATE OUR PROPERTY AND SERVICE. WE USE ALL FEEDBACK TO BETTER OUR SERVICES FOR OUR GUEST.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service
Undergoing renovations.
Stayed 1 night in Jul 2023
Response from FDC PM on Aug 1, 2023
yes we are trying to go under renovations thank you for underdstanding

6/10 Okay

Sharyn

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The floors in the room were dirty. The bath tub water never stopped dripping. Horns blowing outside at 3:30 am and again at 5:30 a.m
Stayed 1 night in Jul 2023
Response from FDC PM on Aug 1, 2023
we are sorry that your stay with us was unpleasant we are doing everything we can to better our property for our guest

6/10 Okay

amit

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
No one in lobby just a phone attendant. and no breakfast facility.
Stayed 1 night in Jul 2023
Response from FDC PM on Jul 18, 2023
Sorry that your expectations were not met at our property. We would like to express our deepest apologies and to let you know that we are doing everything possible to improve our services for our guest. We hope to see you again soon so that we can serve you better. Thank you for your review.