I called the hotel early on the 19th to let them know that we would be getting in late due to traffic on our way. I made sure to inform the front desk it would be early morning on the 20th. I was assured it was fine. When we arrived at 4am we were told our reservation was cancelled, we didnt have a room, and that we wouldnt be charged... funnily enough i was charged and we ended up having to sleep in our car. Im disgusted with this hotel and their customer service. Complete lack of communication, customer service, and integrity. There are plenty of other hotels in the area, use one of those.