Ratings based on 161 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Seattle, WA

Nice and clean facility very close to the airport

Posted Apr 25, 2016
Nothing fancy, but a really nice facility next to the airport. Staff was very pleasant.
Comment from Hotel Management
Apr 27, 2016 by General Manager, Hotel Management
Dear Jay, I am delighted you were impressed with the quality of our service and facilities, and our proximity to the airport made your travels more convenient. We always strive to make your stay comfortable and to assist you with whatever needs you may have. We appreciate your business and look forward to your next visit.  Best Regards, Justin Moody General Manager
4 out of 5
by A verified traveler from NC

Nice hotel close to airport

Posted Apr 13, 2016
Hotel nice, clean and comfortable. Easy access to the airport. Good restaurants close. Complimentary parking and shuttle for customers going to the airport. Would definitely stay here again!
Comment from Hotel Management
Apr 15, 2016 by General Manager, Hotel Management
We are delighted you enjoyed your stay at the Fairfield Inn Asheville Airport. I am glad our proximity to the airport was perfect for your needs, and that you enjoyed our complimentary shuttle and parking facility. We are the best place to stay when you are flying in or out of Asheville. We are also happy we lived up to your expectations and hopefully created a loyal guest. We look forward to serve you on your future visit! Have a great day!! Best Regards, Justin Moody General Manager
5 out of 5
by Joseph

Posted Mar 22, 2016 on Hotels
Comment from Hotel Management
Mar 28, 2016 by James, Hotel Management
Thank you for the five star feedback about your stay at the Fairfield Inn Asheville Airport. We are glad you loved your visit as well as all the facilities we have to offer. We look forward to your next visit! Best Regards, Justin Moody, General Manager
2 out of 5
by Lisa from Johnson City, Tn

Posted Mar 15, 2016 on Hotels
Elevators were out . Very inconvenient
Comment from Hotel Management
Mar 18, 2016 by General Manager, Hotel Management
Lisa, Thank you for staying with us and for sharing your feedback. I can understand the inconvenience you experienced due to our elevator being out of order. The elevators are serviced on a regular basis, I apologize maintenance issues occurred during your stay. We have had the elevator company here to make the necessary repairs. Thank you for being our guest and please come stay with us again. I am certain your will have a positive experience and will be able to select a higher rating.
5 out of 5
by mohamed from Egypt

Very good

Posted Mar 12, 2016 on Hotels
God
Comment from Hotel Management
Mar 16, 2016 by General Manager, Hotel Management
Dear Mohamed, Thank you for sharing your experience at Fairfield Inn Asheville Airport. I am delighted to read how much you enjoyed your stay. We appreciate your feedback and look forward to your next visit! Thanks again, and safe travels! Best Regards, Justin Moody, General Manager
5 out of 5
by Patricia M

Posted Mar 8, 2016 on Hotels
convenient to airport free shuttle
Comment from Hotel Management
Mar 13, 2016 by General Manager, Hotel Management
We are delighted you enjoyed your stay and thank you for the great review! I am glad our proximity to the airport and our shuttle service made your travel more convenient. We are the best place to stay when you are flying in or out of Asheville. Thanks again for choosing the Fairfield Inn Asheville Airport. We hope to welcome you here again soon. Best Regards, Justin Moody General Manager
5 out of 5
by A verified traveler from North Carolina

everything was wonderful

Posted Mar 2, 2016
It was an enjoyable stay except the traffic outside the hotel. The road was under construction and very confusing, but that wasn't the hotel's fault. The staff was very nice and helpful. The room was clean and comfortable. The pool was clean, although the floor was a little slippery. Everything was well worth the cost.
Comment from Hotel Management
Mar 3, 2016 by General Manager, Hotel Management
Dear Dana, Thank you for sharing your experience. I am delighted to read you found our facilities and all that we offer to be at a great value. We want every guest to have a great experience and I am so pleased our staff took good care of you. I am sorry for the inconvenience you had with the road under construction, it is temporary and will be over very soon. I hope these has not detracted your overall great experience. We appreciate your business and look forward to welcoming you back to Fairfield Inn Asheville Airport.  Best Regards, Justin Moody General Manager
5 out of 5
by A verified traveler from Fort Erie Canada

Very nice, close to everything.

Posted Feb 26, 2016
Indoor pool temp was perfect. Hot tub fabulous. Staff friendly and helpful. Lobby clean. Free Breakfast buffet had nice choices. Room was clean and updated. Only complaint was the mattresses. We had the Double Bed room and the mattresses were not Marriott mattresses. I should know, I own one. And the comfortable beds were the sole reason we became Marriott members and choose Marriott hotels whenever possible.
Comment from Hotel Management
Feb 27, 2016 by General Manager, Hotel Management
We appreciate your loyalty towards our brand. Thank you for choosing the Fairfield Inn Asheville Airport and for sharing your experience. We are delighted to read that you relished the breakfast we served, your clean accommodation, our courteous service as well as the facilities we have to offer. We are proud to be part of the Marriott family, so we appreciate your constructive comments about our mattresses. I will address your concern to my management as well. Thank you again. Please come and see us again! Best Regards, Justin Moody General Manager
4 out of 5
by A verified traveler

Posted Feb 23, 2016 on Hotels
Friendly staff, very helpful. Room clean and comfortable.
Comment from Hotel Management
Mar 2, 2016 by General Manager, Hotel Management
Thank you for sharing your experience at Fairfield Inn Asheville Airport. I am delighted you were impressed with the quality of our service and facilities. Our staff work hard to make all our guest’ stay comfortable and to assist them with whatever needs they may have. We appreciate your business and hope you will join us at the Fairfield Inn Asheville Airport soon.  Best Regards, Justin Moody General Manager
4 out of 5
by A verified traveler

Posted Feb 21, 2016 on Hotels
2 out of the 4 nights we could not use the pool or hot tub because of maintenance problem
Comment from Hotel Management
Feb 23, 2016 by General Manager, Hotel Management
Thank you for choosing the Fairfield Inn Asheville Airport and taking time to review your stay. I am glad that you had a comfortable stay overall. However, I am sorry you were unable to experience our beautiful indoor pool and the whirlpool because of maintenance work. We have a regular preventative maintenance schedule in place, yet sometimes we cannot anticipate every mechanical failure. I hope this will not detract your over all great experience. We appreciate you being our guest and look forward to your next visit! Thanks again, and safe travels! Best Regards, Justin Moody General Manager