Ratings based on 172 Verified Reviews

4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from US

Second stay here, won't be a third

Posted Nov 7, 2016
We checked in late and were met with a rude staff member (Katlyn) who railed about how much she hated checking people in who had booked through Expedia. The room had a broken bathroom door and non-flushing toilet that wasn't discovered until the morning, at which time we were offered use of the public restroom near the lobby. Although spacious, the room was dirty. We will not ever stay here again.
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Thank you for your candid review. I apologize that your stay was less than perfect. Your experience is not representative of our usual performance, and we are sorry we fell short of your expectations. Please accept my sincerest apologies, and I hope you will consider staying with us again for more satisfactory experience. Kim Reece General Manager
5 out of 5
by A verified traveler

Convenient and clean

Posted Sep 19, 2016 on Hotels
Great location, clean rooms, continental breakfast
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
We are delighted you chose to stay at the Fairfield Inn & Suites Asheville South/Biltmore Square. We appreciate your wonderful remarks, and are happy to read that you loved our location and clean facilities. Thank you for being our guest, and we hope you will visit us again the next time you are in Asheville! Kim Reece General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ventura

Posted Sep 18, 2016
Clean comfortable room beds are comfy. Room is large, location is good
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
I appreciate your nice review of the Fairfield Inn & Suites Asheville South/Biltmore Square. Thank you for sharing your remarks about our clean, comfortable rooms. Our housekeeping team does a great job in caring for our rooms, so I am thrilled to share your nice comments with them. Thank you for giving us the opportunity to serve you, we hope to welcome you back soon. Kim Reece General Manager
4 out of 5
by A verified traveler

Posted Sep 13, 2016 on Hotels
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
We are delighted you chose to stay at the Fairfield Inn & Suites Asheville South/Biltmore Square. We appreciate your kind ratings and are happy to read that you enjoyed your stay with us. Thank you for being our guest, and we hope you will visit us again the next time you are in Asheville! Kim Reece General Manager
4 out of 5
by Meredith A.

Posted Jun 30, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by James, Hotel Management
Thank you for your stay at our hotel and for the generous ratings. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. We hope you will make the Fairfield Inn & Suites Asheville South/Biltmore your hotel of choice every time you find yourself in the area. Kim Reece, General Manager
5 out of 5
by Jennifer

Posted Jun 22, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by James, Hotel Management
Thank you for being our guest and for the five star feedback of the Fairfield Inn & Suites Asheville South/Biltmore Square. I am so glad you found everything to your liking and that you were pleased with the exceptional service that our staff provided. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Kim Reece General Manager
4 out of 5
by A verified traveler

Posted May 26, 2016 on Hotels
Comment from Hotel Management
May 29, 2016 by James, Hotel Management
Thank you for your stay at our hotel and for the generous ratings. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. We hope you will make the Fairfield Inn & Suites Asheville South/Biltmore your hotel of choice every time you find yourself in the area. Kim Reece, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted May 11, 2016
I left a very valuable piece of jewelry there. Kay secured it and we made Fed x Arrangements to get it back to me.
Comment from Hotel Management
May 12, 2016 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to share your experience at the Fairfield Inn & Suites Asheville South/Biltmore Square. We appreciate your wonderful comments and are happy to read that you enjoyed your stay. Our staff works hard to exceed our guests' expectations, so I will share your comments with my team to recognize them for their great work. Thanks again for staying with us, and we hope you will choose us again whenever you visit Asheville. Kim Reece General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, Ohio

Great location for traveling home

Posted Apr 21, 2016 on Orbitz
Pros: Location, comfort, friendliness and helpfulness of staff
Location: Just stayed the night...so convienent to interstate for travel but off the highway so no noise.
Comfortable, friendly motel with all the amenities.
Comment from Hotel Management
Apr 24, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback of your experience at the Fairfield Inn & Suites Asheville South/Biltmore Square. I am so glad we lived up to your expectations and that you thoroughly enjoyed our close proximity to I-26. Our goal is to provide an exceptional experience for each guest, so I will share your comments with my team to recognize them for their great work. Thanks again for staying with us, and we hope you will choose us again whenever you visit Asheville. Kim Reece General Manager
5 out of 5
by A verified traveler

Posted Apr 20, 2016 on Hotels
Comment from Hotel Management
Apr 23, 2016 by James, Hotel Management
We are delighted you chose to stay at the Fairfield Inn & Suites Asheville South/Biltmore Square. We appreciate your five star feedback, and are glad to see you liked your accommodation and all the facilities we have to offer. Thank you for being our guest, and we hope you will visit us again the next time you are in Asheville! Kim Reece General Manager