Outdoor pool

Reviews of Hampton Inn & Suites Asheville Airport

2.5 out of 5
Hampton Inn & Suites Asheville Airport
18 Rockwood Road, Fletcher, NC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 740 out of 1002 reviews" "
Rating 8 - Good. 196 out of 1002 reviews" "
Rating 6 - Okay. 37 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the gas station, to the airport, and a couple restaurants are within walking distance.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dawson Winchester on Mar 24, 2024
Thank you for taking the time to leave us a positive review. We greatly appreciate your feedback and are delighted to see that you had a pleasant experience during your stay. Your satisfaction is our top priority, and we're glad we could contribute to a positive experience for you. If there's anything specific that made your stay enjoyable or if you have any suggestions for improvement, please feel free to share. We hope to have the opportunity to welcome you back again in the future!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

Candace G

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room had everything I needed. I’ll be back
Stayed 1 night in Mar 2024
Response from Dawson Winchester on Mar 16, 2024
Thank you for staying with us! We're thrilled to hear that you enjoyed your room and that it had everything you needed for a comfortable stay. Your satisfaction is our priority, and we're delighted to know that we could meet your expectations. We look forward to welcoming you back on your next visit to the area. If there's anything specific you'd like for your next stay, please don't hesitate to let us know. See you soon!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Will definitely stay if passing through again!
Stayed 1 night in Mar 2024
Response from Dawson Winchester on Mar 16, 2024
Thank you for choosing to stay with us! We're thrilled to hear that you had a great experience and that you plan to stay with us again if you're passing through the area. Your satisfaction is our top priority, and we're delighted that we could provide you with a comfortable and enjoyable stay. We look forward to welcoming you back in the future! If there's anything we can do to make your next stay even better, please let us know.Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

Siobhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. the hotel looked brand new. was very clean and staff was wonderful. the best breakfast we have had for a hotel complimentary in years. all fresh. would recommend anyone to stay here. the pool and hot tub were really nice for the end of the day as well. clean and not to chlorine smelling like others. room was perfect. beds were nice and firm but not hard. washroom and water pressure was nice as well.
Stayed 1 night in Mar 2024
Response from Dawson Winchester on Mar 16, 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a great stay and that our hotel exceeded your expectations. Providing a clean and welcoming environment for our guests is our top priority, and we're delighted that you found our property to be brand new and impeccably clean. We're also glad that you enjoyed our complimentary breakfast and found it to be the best you've had in years – we strive to provide fresh and delicious options for our guests to enjoy. It's fantastic to hear that you appreciated our pool/spa, as well as our various room amenities. Your recommendation means the world to us, and we can't wait to welcome you back for another outstanding stay in the future!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nancy at the desk was welcoming and helpful. I appreciated the handicapped room she gave me since I have a broken foot. Room was impressively clean and everything looks new. 5 min from airport.
Stayed 1 night in Mar 2024
Response from Dawson Winchester on Mar 9, 2024
Hi Christina,Thank you for sharing your experience with us. We're thrilled to hear that Nancy provided you with a welcoming and helpful service. Providing personalized care to our guests is something we take great pride in. We're also glad to know that you found the handicapped room accommodating and that it suited your needs during your recovery. Maintaining cleanliness and ensuring our facilities are in top condition is important to us, so we're delighted to hear that you found everything impressively clean and in good condition. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

Yunior

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Dawson Winchester on Mar 3, 2024
Thank you for taking the time to leave us a positive review. We greatly appreciate your feedback and are delighted to know that you had a good experience during your stay. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any further comments or if there's anything we can do to make your next stay even better, please feel free to reach out. We look forward to welcoming you back in the future!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were amazing Gym was fully built with a peleton bike recreating was clean and quiet You would never know this was a dog friendly hotel
Stayed 1 night in Feb 2024
Response from Dawson Winchester on Feb 25, 2024
Thank you for choosing to stay at our hotel and for sharing your experience with us. We're thrilled to hear that you found our staff amazing and that you enjoyed our fully equipped gym. Maintaining a clean and quiet environment is important to us, and we're glad we could provide that for you. Your feedback is greatly appreciated, and we hope to welcome you back for another fantastic stay in the future!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

AMANDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good breakfast.
Stayed 1 night in Feb 2024
Response from Dawson Winchester on Feb 24, 2024
Thank you for choosing our hotel for your recent stay. We're pleased to hear that you found our accommodations nice and enjoyed our breakfast offerings. Your satisfaction is important to us, and we're glad we could contribute to a positive experience during your visit. We hope to have the pleasure of hosting you again in the future!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dawson Winchester on Feb 24, 2024
Thank you for taking the time to rate your recent stay with us. We're thrilled to see that you had a great experience during your time at our hotel. Your positive rating is greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If you have any feedback or if there's anything we can do to further enhance your experience, please don't hesitate to reach out. We look forward to hosting you again soon!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

Larry

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean bright and inviting lobby. Great bed.
Stayed 1 night in Feb 2024
Response from Dawson Winchester on Feb 18, 2024
Thank you for choosing to stay at our Hampton Inn & Suites near Asheville Airport. We're delighted to hear that you found our lobby clean, bright, and inviting. Creating a welcoming atmosphere for our guests is a top priority for us.We're also glad to hear that you had a great night's sleep on our comfortable mattresses. Your comfort is important to us, and we're pleased to know that we could provide you with a restful stay.We appreciate your feedback and hope to welcome you back for another enjoyable experience in the future!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Chuck Farlow General Manager on Feb 15, 2024
Thank you for the rating. We would love to know what we could do to improve!

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024
Response from Chuck Farlow General Manager on Feb 15, 2024
Thank you for your rating!!

8/10 Good

JEFF

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for me.
Stayed 1 night in Jan 2024
Response from Chuck Farlow General Manager on Feb 15, 2024
We're delighted to hear that our location near the Asheville airport and I-26 was convenient for you! Thank you for choosing our hotel, and we hope to welcome you back for another comfortable stay in the future. Safe travels!

10/10 Excellent

Dennis

Stayed 1 night in Jan 2024
Response from Chuck Farlow General Manager on Feb 15, 2024
Thank you for the rating!!

10/10 Excellent

Woody

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very nice and comfortable suite. We loved that our bedroom had a FAN! The only thing that i would have liked, would have been a better stocked breakfast. Ran out of cups, fruit, bagels. During our 3 night stay, we ended up going to IHOP the last day.
Stayed 3 nights in Dec 2023
Response from Chuck Farlow General Manager on Feb 15, 2024
We're delighted to hear that you enjoyed your comfortable suite and the added amenity of having a fan in your bedroom! Thank you for bringing your breakfast experience to our attention. We apologize for any inconvenience caused by items running out during your stay. Your feedback is valuable, and we will use it to improve our breakfast service for future guests. We hope to have the opportunity to welcome you back and provide an even better experience next time!

10/10 Excellent

Richard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Jan 2024
Response from Chuck Farlow General Manager on Feb 15, 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. If you have any further comments or if there's anything we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chuck Farlow General Manager on Feb 15, 2024
Thank you for your rating!!

8/10 Good

Lohr

Traveled with family
Great location.
Stayed 2 nights in Dec 2023
Response from Chuck Farlow General Manager on Feb 15, 2024
We're thrilled to hear that our location near Asheville airport and I-26 was convenient for you! Thank you for choosing our hotel, and we hope to welcome you back for another comfortable stay in the future. Safe travels!

10/10 Excellent

Srikanth, Mt Pleasant

Stayed 1 night in Dec 2023
Response from Chuck Farlow General Manager on Feb 15, 2024
Thanks for the 5 out of 5 rating!!

10/10 Excellent

Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Dec 2023
Response from Dawson Winchester on Feb 17, 2024
Thank you for your feedback regarding our location. We're glad to hear that it met your expectations and contributed to your positive experience. If there's anything specific you enjoyed about our location or if you have any suggestions for improvement, please feel free to share. We appreciate your patronage and hope to welcome you back again soon!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, warm, friendly and welcoming
Stayed 1 night in Dec 2023
Response from Dawson Winchester on Feb 17, 2024
Thank you for your kind words about our staff. We're thrilled to hear that you found them welcoming and overall accommodating. Providing excellent service is our top priority, and we're delighted to have made a positive impression on you. We hope to have the pleasure of hosting you again soon!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

John P

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast area, good food, easy check in. I will continue to stay at Hampton Inn Airport when I am in the area.
Stayed 1 night in Dec 2023
Response from Dawson Winchester on Feb 17, 2024
Thank you for your feedback. We're thrilled to hear that you enjoyed our breakfast area, found the food to your liking, and experienced an easy check-in process. We're delighted to be your hotel of choice when you're in the area, and if there is anything we can do to make your next stay with us more enjoyable, don't hesitate to reach out. We look forward to welcoming you back on your next visit!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

Kristen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean. Great location with many food options within a short distance. Breakfast options were average but good and well stocked. Very close to the airport.
Stayed 1 night in Dec 2023
Response from Dawson Winchester on Feb 17, 2024
Dear valued guest,Thank you for choosing our Hampton Inn & Suites near Asheville Airport for your recent stay. We're thrilled to hear that you found our hotel to be extremely clean and enjoyed our convenient location!Your feedback regarding our breakfast options is appreciated, and we're glad to hear that you found them good and well-stocked. We're always looking for ways to enhance our offerings, so your input is valuable to us.We hope to have the pleasure of hosting you again in the future and providing you with another enjoyable stay!Warm regards,Dawson WinchesterAssistant General ManagerHampton Inn & Suites, Asheville NC

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from Chuck Farlow General Manager on Feb 15, 2024
Glad to see you had a great stay!!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dianne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating.
Stayed 2 nights in Dec 2023

8/10 Good

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mary, virgina beach

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Neil

Traveled with partner
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua, Goose Creek

Stayed 2 nights in Dec 2023

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had never stayed at a hampton inn as an adult prior to this. As a kid we stayed at a few ant even as a kid I felt they were awful but much to my suprise. The scorees on this hotel were right on. Everything was ver clean. ALL BATHROOM FIXTURES WORKED (that never happens. All power related plugins worked, even the USB plugs next to the bed (again this never happens). Staff was friendly, and the proved breakfast was pretty good!
Stayed 2 nights in Dec 2023

10/10 Excellent

Aimee Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Imaobong

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor has been renovated and up to date and modern. We love the hardwood floors in the suite and walk-in shower and zero percent bath products. Plenty of towels. The free breakfast was great but eggs can be improved. Currently, the powdered eggs is used which was watery and disgusting. Please use real eggs. I don’t mind paying for it.
Stayed 1 night in Nov 2023

10/10 Excellent

david

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean.
Stayed 2 nights in Nov 2023

6/10 Okay

Jenny

Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Tonya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Experience
Solid location. No complaints. The reason I regularly choose Hampton is the consistency of service and facilities. I do hate how hotels no longer provide daily cleaning/refreshing -- it's a lazy by-product of CoVID. We pay daily rates -- we should get daily service.
Stayed 1 night in Nov 2023

6/10 Okay

Jeff

Liked: Staff & service
Stayed 7 nights in Nov 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, property conditions & facilities
All employees very nice and helpful
Stayed 1 night in Nov 2023

8/10 Good

Donald

Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Flying in or out and need close, clean, friendly, safe place? This serves the purpose, offers breakfast and airport shuttle transport. Nicely done.
Stayed 1 night in Nov 2023

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Good morning breakfast. Comfortable bed. Price is still a little high
Stayed 1 night in Nov 2023