Ratings based on 660 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Naples

Needs updating!

Posted Aug 14, 2016
Pros: Shuttle service to downtown - a very nice feature.
Cons: Put real coffee mugs in the room instead of more plastic wrapped paper cups.
Location: close to the mall.
Hotel is very dated. While it was nice to have breakfast included, the amount of waste it caused is horrendous. Paper plates and cups, plastic forks, fruit wrapped in plastic -- and none of it being recycled. This is almost criminal and they really should make the one time investment in plates and a dishwasher. Besides that, the breakfast was mainly unhealthy or sugary items.
1 out of 5
by A verified traveler

The Hotel manager was rude and aggressive

Posted Jul 23, 2016
I arrived at the Hotel around 10 o'clock with my two kids and my mother they told us that the Hotel was sold out . I had a reservation for about 4 days prior. The manager was rude and aversive she told my that she tried to call me I have no one miss call from the Hotel. My experience was a nightmare No Hotel room for my family at 10 pm in a strange city while I had a reservation that obviously she gave to someone else . On our trip we stay in 8 different hotels rooms Hamton Inn on Tunnel Road was the worse. Specially coming from DC 7 hour road trip, with a reservation made in advance. Truly the Maneger totally suck.
5 out of 5
by A verified traveler from Columbia, SC

Spiffy clean hotel

Posted Jun 22, 2016
Pros: Clean and a 10 minute drive to the downtown.
Cons: Thinking about it.
Location: Lots of restaurants, right off I-240 for getting to most places.
We had stayed at the Hampton Inn Tunnel Road before and as always, found it to be very clean and comfortable. Quiet, the staff is attentive and our stay was pleasant. Certainly will stay there again.
4 out of 5
by A verified traveler

Posted Jun 2, 2016 on Hotels
プールが使えなくて残念だった。BILTMOREに近くて良かった。
4 out of 5
by Zeke

This traveler left a rating score only Posted May 31, 2016 on Hotels
5 out of 5
by Ryan from Jacksonville, FL

Great staff

Posted May 31, 2016 on Hotels
Great staff.
4 out of 5
by George

This traveler left a rating score only Posted May 26, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 24, 2016 on Hotels
4 out of 5
by Andrea from Greensboro, NC

Mom, Dad, 8 & 10 year old boys

Posted May 19, 2016 on Hotels
Our family of 4 stayed here for an overnight before visiting Biltmore. We love going downtown for the shops and restaurants and it is convenient for that (to drive). They are renovating the hotel and overall it was nice, but there are a few rough spots that I'm sure will be nice very soon. The beds were a little too soft for me and I woke with a sore back, but otherwise all was comfortable. Our boys definitely enjoyed the indoor pool! We would certainly stay here again.
5 out of 5
by Jacquelyn from Athens, Ga

Great place to stay in Ashevikle

Posted May 6, 2016 on Hotels
Welcomed my competent staff. Room clean, comfortable and quiet