In Need of Some Attention
Posted Mar 25, 2016
This hotel has potential but is in need of some attention from a General Manager (and perhaps more staff). The fitness center had equipment that didn't function, room service had far more problems with our order than should ever have been the case, and housekeeping made our beds but left the bar for their service performance set right there. Why our room service dishes sat in the hallway all night (until after 4:30pm the next day, actually) outside our room can only be explained by a lack of staff to carry them away and a hotel without a night manager walking the floors to be sure all is attended to. While none of our concerns are egregious, this was not a budget hotel and the number of small issues added up in such a way that it colored our entire experience at the property.