Ratings based on 689 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Wow! Clean freaks Stay here

Posted Apr 23, 2017
They are renovating and I stayed in a non renovated room and it was very clean! Even checking up and around the mattress I was suprised how clean it was. This means the staff here cares even during a renovation the old rooms mean a lot to them.
5 out of 5
Recommended
for Everyone
by A verified traveler from Eagan, MN

Mountain Rest Spot

Posted Feb 6, 2017
This was the perfect spot to rest for the night on our scenic drive back to Minnesota from Florida / we will be back again!
Comment from Hotel Management
Feb 9, 2017 by Ellen, Hotel Management
Thank you for your kind comments regarding our property! We hope you had a fantastic trip! Best Regards, Ellen Pettigrew
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel - under renovation.

Posted Jan 18, 2017
Food was bad - everything overcooked. Not much selection.
Comment from Hotel Management
Jan 24, 2017 by ellen, Hotel Management
I am sorry you did not enjoy our breakfast. We try to give a variety of foods that are approved. We hope you come back after this winter's renovations. Best, Ellen Pettigrew, Manager
5 out of 5
by Anthony

Great Staff

Posted Jan 16, 2017 on Hotels
The best part of this stay was actually the staff. They were great especially Dave who checked us in and remembered us every night.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Nice hotel

Posted Jan 16, 2017
Everything was great except for heat and air. Was hard to keep room at a comfortable temperature.
Comment from Hotel Management
Jan 20, 2017 by ellen, Hotel Management
Thank you for staying at our hotel. We will be changing out our units to a wall mounted temperature gauge. We are sorry for your inconvenience. Hope to see you again! Best, Ellen Pettigrew, Manager
3 out of 5
by David

Decent hotel with great breakfast.

Posted Jan 14, 2017 on Hotels
The check in person was pretty much indifferent. We were let inside the hotel by a shabbily-dressed security guard. That seemed weird. There was no greeting or smile. The parking lot had signs that said the hotel was not responsible for loss/damages. I started to worry that we were in a bad neighborhood. The check out people in the morning were much nicer. The hotel was pretty much just ok. The breakfast in the morning however, was terrific. They actually had sausage gravy and biscuits.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
We apologize for the inconvenience during your recent visit. We are under renovation.that is the reason for the security guard. I am so glad you liked our breakfast. Thank you for staying at our hotel. We hope to see you again!. Best, Ellen Pettigrew, Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 4, 2017 on Hotels
5 out of 5
by Morgan

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
4 out of 5
by Rhonda

Posted Jan 2, 2017 on Hotels
The suite was really smaller than I expected.
4 out of 5
Recommended
for Everyone
by A verified traveler

Only 15 mins to the Baltimore Estate.

Posted Dec 24, 2016
Nice clean comfortable room with a short drive to the Biltmore Estate which we went to the night time Christmas lights viewing and dinner at the estate. Also a new large outdoor mall just across from the hotel with a few restaurants in that local area to eat at. The hotel had a good breakfast that was served from 6:30 to 9:30 AM each morning. The hotel staff members were extremely friendly and helpful.
Comment from Hotel Management
Dec 28, 2016 by ellen, Hotel Management
We are glad you chose our hotel for your stay in Asheville. We have a great location with a wonderful staff. I am glad you enjoyed Biltmore's candlelight evenings. We hope to see you again! Best, Ellen Pettigrew, Manager