Ratings based on 591 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to interstate

Posted Jan 18, 2016
Hotel was not bad. Location ok for this particular trip. The air in the room made an awful sound that was disturbing. Although it was 30 degrees outside, the room was very warm so I kept the air on.
Comment from Hotel Management
Jan 21, 2016 by Ellen, Hotel Management
I apologize for our heating unit being loud. I hope you told our front desk so we can replace it. I am glad you liked our location. Thank you for staying at our hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Brandon, MS

Great location and pleasant stay

Posted Jan 1, 2016
Pros: Location, building, cleanness, breakfast
Cons: So far, so good.
Location: Shopping, tourism
This hotel is at a great location for those visiting the Biltmore estate and surroundings, is a new building near shopping mall and highways' system
5 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, TN

Great hotel not too far from the Biltmore estate.

Posted Dec 22, 2015
Pros: Its location
Cons: Breakfast was just so so
Location: Great location
Great friendly staff and very comfortable room. Highly recommend.
Comment from Hotel Management
Dec 23, 2015 by Ellen, Hotel Management
Thank you for staying at our hotel. We are glad you had a wonderful time. Best, Ellen Pettigrew, Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 1, 2015
Nice hotel close to the outlet mall and Biltmore. Very friendly staff! Would stay here again.
Comment from Hotel Management
Dec 4, 2015 by Ellen, Hotel Management
Asheville has many attractions and the Outlet Mall across the street is a popular one. Our hotel has a very convenient location and we have a great staff as well. Hope to see you again soon. Best, Ellen Pettigrew, Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 12, 2015 on Hotels
We had a lot of trouble getting the WiFi to work properly.
Comment from Hotel Management
Jan 16, 2016 by Ellen, Hotel Management
I am sorry that our WiFi was difficult. The mountains plays a big part in the service. We are changing to fiber optics this winter to solve that problem. Thank you for staying at our hotel. Best, Ellen Pettigrew, Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Over priced

Posted Nov 8, 2015
Not bad not great expected more for the rate. No real attractions in proximity for rate to be that high
Comment from Hotel Management
Nov 12, 2015 by Ellen, Hotel Management
I understand that Asheville on the weekends during high season is a little pricey. Please come during the weekdays or during off season and we are very reasonable. Thank you for staying at our hotel. Best, Ellen Pettigrew, Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2015
Convenient hotel, comfort and clean. The staff is friendly and efficient.
Comment from Hotel Management
Nov 5, 2015 by Ellen, Hotel Management
Thank you for staying at our hotel. Our staff loves to hear our guest comments. Hope to see you again. Best, Ellen Pettigrew, Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Looking for wedding venues around Asheville

Posted Nov 1, 2015
Pros: The beds were so comfortable.
Location: Very close to everything
The staff was very friendly. Breakfast offered more than most.
Comment from Hotel Management
Nov 5, 2015 by Ellen, Hotel Management
Asheville is a great destination for weddings. Thank you for staying at our hotel. Best, Ellen Pettigrew, Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Chose hotel on line thinking it was another closer

Posted Oct 29, 2015
to my destination down town, but it worked out fine
Comment from Hotel Management
Nov 4, 2015 by Ellen, Hotel Management
We do have a convenient location but we are not located downtown. Thank you for staying at our hotel. Best, Ellen Pettigrew, Manager
5 out of 5
Recommended
for Couples
by Dan

This traveler left a rating score only Posted Oct 24, 2015 on Hotels