Ratings based on 985 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

It’s just ok

Posted Apr 25, 2018
My stay wasn’t so comfortable I could hear people talking all night next room It was very loud Almost like they were in my room Wish they have some noise protection It was very annoying Couldn’t rest !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in good location.

Posted Apr 13, 2018
The staff is super friendly and attentive. The facility is nicely maintained for an older facility. We had a very pleasant stay.
Comment from Hotel Management
Apr 14, 2018 by Manager, Hotel Management
Thank you for choosing us for your lodging needs. Hope you see you again soon! Until then, Happy Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mount Holly, NC

Good

Posted Apr 13, 2018
Let than a power outage that resulted in issues it was a good experience.
Comment from Hotel Management
Apr 14, 2018 by Manager, Hotel Management
Thank you for taking the time to review our Holiday Inn & Suites and we truly appreciate your staying with us while visiting the area. We look forward to your returning again soon...
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to Biltmore estate

Posted Apr 7, 2018
Pros: Nice clean and comfortable.
Cons: Was a little difficult to see the right way to get into the hotel from the street. Would be nice if there was a continental breakfast offered.
Location: Was a nice easy distance from the Biltmore estate and a easy drive the next morning to Smokey Mountain National Park.
Easy check in to a nice hotel that was clean and comfortable.
Comment from Hotel Management
Apr 14, 2018 by Manager, Hotel Management
We are delighted to hear that you enjoyed your stay with us! We hope to see you again when you are in the Asheville area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Covington, KY

Great Location and Price

Posted Apr 7, 2018
This hotel is literally 5 min from downtown and 11 min from Biltmore. There is an Ingles grocery store across the street and lots of chain restaurants nearby. The breakfast at the hotel was AMAZING! The service was excellent.
Comment from Hotel Management
Apr 15, 2018 by Manager, Hotel Management
Thank you for taking the time to review our Holiday Inn & Suites. We truly appreciate your staying with us while visiting the area. We look forward to your returning soon...
2 out of 5
by A verified traveler

Clean but disappointing

Posted Apr 3, 2018
Paid extra $$ for a jacuzzi tub in the room to relax after hiking and was told I only paid for standard room. Itenerary stated standard room with tub but desk people were unwilling to help. Said there was non available and the women next to me checking in was getting one. Couldn’t refund my extra money for the tub I paid extra for due to booking on Expedia ! Even offered to pay extra for the tub I asked for since they insisted I didn’t pay for the tub room and my stay Remained in just a regular too m. Very disappointing!! Man at the desk insisted I had no idea what I was talking about when I book thru Expedia all the time and am well aware what I am getting I can read discriptions ! Never had an issue before with booking on Expedia and showing up not getting what I paid for. A little better customer service would have been great from the gentleman at the front desk !
Comment from Hotel Management
Apr 14, 2018 by Manager, Hotel Management
I am sorry that we did not exceed your expectations. Our goals is to ensure that all of our guests enjoy their stay. It appears we missed the mark this time. We will certainly take your comments under considerations and take this as a learning opportunity.
1 out of 5
by A verified traveler

Couldn’t believe it!

Posted Mar 3, 2018
Not only did I not get a king bed like requested, the shuttle driver left us out in the freezing cold for 45 minutes waiting to be picked up. “I really close by be out waiting for me” he said. We don’t know if he ever even showed up because we called an Uber who was actually there with in about 2 minutes. To top it off the next morning a man just let himself into our room!! UNBELIEVEABLE!! Then the front attendant told us there wasn’t anything she could do!! I will never stay here again and I’ll be sure to tell everyone I know not to stay here as well!
Comment from Hotel Management
Mar 5, 2018 by Manager, Hotel Management
I am sorry that you did not enjoy your experience with us. As you can read from the many other reviews that our guest have posted about their stay with us, this is not the normal review we receive. If you would like to discuss this further, please feel free to reach out directly to me. Thank you and I am sorry that your experience was not a pleasurable one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Super bartender

Posted Mar 3, 2018
Bartender was excellent. Friendly, fast to greet and serve. Made great recommendations. Had to go back for a special made brownie sunday with 2 large glasses of ice cold milk for that midnight snack. She wouldn't have had to prepare it, but she did it with a smile. Fantastic service!
Comment from Hotel Management
Mar 3, 2018 by Manager, Hotel Management
Thank you for your kind words! We are delighted to know that you enjoyed your stay! Hope to see you again when you are in the Asheville area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Savannah

Clean and simple

Posted Mar 3, 2018
Nothing fancy. But for $70/night the room was spacious and very clean. The staff were all friendly. It was very close to downtown. It was simple and suited my needs exactly. Based on price/location/cleanliness you can’t beat it. If you’re looking for something a little more trendy or stylish, this is not the place.
Comment from Hotel Management
Mar 3, 2018 by Manager, Hotel Management
Thank you for taking the time to review our Holiday Inn & Suites. We truly appreciate your choosing us as your home away from home when traveling to the area. We look forward to your returning again soon. Until then, happy travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Posted Feb 23, 2018
accommodating, Friendly and willing to help, nice location and good place to stay
Comment from Hotel Management
Feb 23, 2018 by Manager, Hotel Management
We are extremely happy you enjoyed your stay while visiting the area, we truly appreciate your taking the time to review our hotel. We hope you visit the Holiday Inn & Suites again soon!