Ratings based on 1,012 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great night away!

Posted Jun 18, 2018
My husband and I drove out to Asheville for an impromptu night away from home on the weekend of our wedding anniversary. The check-in process was easy and friendly. We were given drink vouchers when the manager overheard us discussing that it was our anniversary weekend. We were also told about their free shuttle service, and we used the service to go out into town for the evening. The king room was spacious and clean. We had a late check-out, and we had an overall great experience! We'll definitely stay there again!
Comment from Hotel Management
Jun 20, 2018 by Manager, Hotel Management
Our team is SO happy you enjoyed your stay! It is our goal to make sure everyone has a great time at our hotel! We hope to see you again soon!
4 out of 5
by A verified traveler from Nashville

Posted Jun 11, 2018
Clean, nice decor. Friendly staff. Near restaurants and shopping.
Comment from Hotel Management
Jun 12, 2018 by Manager, Hotel Management
Thank you for staying with us! We do hope that you felt at Home during your stay! We look forward to seeing you again soon!
3 out of 5
by A verified traveler

Posted Jun 5, 2018
The staff was great. But the bathroom was dirty and the jacuzzi I paid extra for was covered in black filth and we couldn’t even use it. The bed was super hard but the pillows were soft.
Comment from Hotel Management
Jun 7, 2018 by Manager, Hotel Management
I am sorry to hear that we did not exceed your expectations. We appreciate your honest feedback and will certainly work to corrected the mentioned issues.
4 out of 5
by A verified traveler

Posted Jun 4, 2018
Comment from Hotel Management
Jun 5, 2018 by Manager, Hotel Management
Thank you for taking the time to write about your recent experience with us. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 4, 2018
View could if been better but thats not there fault
Comment from Hotel Management
Jun 4, 2018 by Manager, Hotel Management
Thank you for your feedback! Our team loves what we do, and like to impart the Spirit of Hospitality whenever possible! We look forward to seeing you again soon!
5 out of 5
by A verified traveler

Posted May 29, 2018
Comment from Hotel Management
May 29, 2018 by Manager, Hotel Management
Thank you for taking the time to review the Holiday Inn & Suites Asheville Downtown. We are so happy you had a pleasant stay. We hope when you’re back in the area you will allow us the opportunity to once again earn your business!!
3 out of 5
by A verified traveler

Posted May 28, 2018
The hotel was in good condition and the staff was extremely nice. The hotel was in a bit of a rundown area (view backing up to an abandoned complex) and the bed was extremely firm to the point of being uncomfortable. For the price I’d recommend someplace else.
Comment from Hotel Management
Jun 4, 2018 by Manager, Hotel Management
I am sorry that we did not exceed your expectations. Our goals is to ensure that all of our guests enjoy their stay. It appears we missed the mark this time. We will certainly take your comments under considerations and take this as a learning opportunity.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2018
Great service and very clean. Great location.
Comment from Hotel Management
Jun 2, 2018 by Manager, Hotel Management
Thank you for staying with us! We do hope that you felt at Home during your stay! We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2018
Good experience and great location. Professional staff ready to met your needs.
Comment from Hotel Management
Jun 2, 2018 by Manager, Hotel Management
Thank you for your review of our Holiday Inn & Suites! I’m so happy you enjoyed your stay! Our staff loves making every guests stay as enjoyable as possible! We hope to see you again soon! Until then, Happy Travels!
4 out of 5
by A verified traveler

Posted May 26, 2018
Comment from Hotel Management
Jun 2, 2018 by Manager, Hotel Management
We are delighted to hear that you enjoyed your stay with us! We hope to see you again when you are in the Asheville area.