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Reviews of Homewood Suites by Hilton - Asheville

3 out of 5
Homewood Suites by Hilton - Asheville
88 Tunnel Rd, Asheville, NC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 751 out of 1000 reviews" "
Rating 8 - Good. 184 out of 1000 reviews" "
Rating 6 - Okay. 28 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around is not bad but getting into the parking lot without a left turn lane is treacherous
Stayed 2 nights in Apr 2024
Response from Troy - GM on Apr 8, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service. Clean and quiet! They even called me cause I left something in the room!
Stayed 2 nights in Mar 2024
Response from Richard on Mar 31, 2024
Thank you so much for staying with us. We appreciate your feedback!

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Clean hallways and room. Accommodating for pets!
Stayed 1 night in Mar 2024
Response from Richard on Mar 29, 2024
Thanks so much for staying with us. We appreciate your feedback!

8/10 Good

Laura

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean, updated hotel only about a mile and a half from downtown Asheville. The pillows are the only complaint I have. I asked for a firm pillow and they sent up another super soft feather pillow identical to the others in the room. Everything else was great.
Stayed 2 nights in Mar 2024
Response from Troy - GM on Mar 28, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Sarah, Raleigh

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No area to walk dog
Stayed 2 nights in Mar 2024
Response from Troy - GM on Mar 27, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Benjamin, Rio Rancho

Stayed 1 night in Mar 2024
Response from Troy - GM on Apr 8, 2024
Thank you for staying with us and for your feedback.

4/10 Poor

Jesse

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The first time I stayed here, the lady on duty was very welcoming and very friendly. Which is why I chose to stay here again. However, the second time around was not so great. The entire staff was complete opposite. Made me felt like I was a burden. The tone in every answer was very condescending. The room was still nice though. The next time I choose the place will have to be in non peak season. If I pay little then I will expect little.
Stayed 1 night in Mar 2024
Response from Richard on Mar 17, 2024
We're so glad you decided to stay with us again, but I'm really sorry that our staff disappointed you this time. I have shared your review with our staff to remind them just how important it is for them to be welcoming and friendly with every single guest. I hope that you decide to give us another chance the next time you are in Asheville.

10/10 Excellent

cynthia, salisbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean…. The breakfast was wonderful. Rooms large and comfy.
Stayed 1 night in Mar 2024
Response from Richard on Mar 14, 2024
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

KRISTY

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleased with this wonderful Hotel. It was convenient to downtown, restaurants, shopping, etc.. It was very clean and pet friendly. Loved the amenities such as indoor pool and jacuzzi. The staff was extremely friendly and helpful from the minute you walk in. I would highly recommend this hotel for future stays.
Stayed 1 night in Mar 2024
Response from Troy - GM on Mar 5, 2024
Thank you for staying with us! We are pleased to hear about your experience and look forward to welcoming you back hopefully soon!

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay overall!
Stayed 1 night in Mar 2024
Response from Richard on Mar 3, 2024
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

LeeAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean and comfortable! The staff is very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Richard on Mar 3, 2024
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

Niurka

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, very comfortable room. We enjoyed this pet friendly facility and definitely will be our first choice in our next trip to Asheville.
Stayed 5 nights in Feb 2024
Response from Richard on Feb 24, 2024
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

Lynn

Stayed 1 night in Feb 2024
Response from Richard on Feb 26, 2024
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Hotel was very clean
Stayed 1 night in Feb 2024
Response from Troy - GM on Feb 20, 2024
Thank you for staying with us and for your feedback. We

10/10 Excellent

Lindsay

Traveled with family
Liked: Amenities
funny employees
Stayed 1 night in Feb 2024
Response from Troy - GM on Feb 20, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with the upgraded price to get a bedroom suite.
Stayed 2 nights in Feb 2024
Response from Troy - GM on Feb 12, 2024
Thank you for staying with us and for your feedback. We

10/10 Excellent

Jocelyn, Greenville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness of the room. Bonus is that the bedroom has a ceiling fan in it (I’m a hot sleeper)! Breakfast was great! Staff at check in gave restaurant recommendations and was soooooo sweet! Will definitely come back
Stayed 1 night in Jan 2024
Response from Richard on Feb 3, 2024
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Very clean and comfortable.
Stayed 1 night in Jan 2024
Response from Troy - GM on Jan 19, 2024
Thank you for staying with us and for sharing your feedback.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room. Really enjoyed our stay.
Stayed 1 night in Jan 2024
Response from Troy - GM on Jan 16, 2024
Thank you for staying with us and for your feedback.

8/10 Good

Matt

Business traveler
For this to be in the Hilton family. Some things just didn’t add up. The gym is horrible. The smell inside of it was worse than a middle school gym. It felt unclean at best. I tried to go down both days but couldn’t stay in the room. They definitely did not like that I used Hotels.com to book. They made that clear checking in. She referenced it 4x like I had the plague. The room is fine. Nothing fancy, not overly clean. I was disappointed overall. I would stay elsewhere moving forward in 24. I come to Asheville every other month for work. They are better options for sure.
Stayed 2 nights in Jan 2024
Response from Troy - GM on Jan 15, 2024
Thank you for staying with us. We appreciate your feedback and are sorry you felt that way. We do clean the machines and the floor in the Fitness Center daily and apologize for your experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable
Stayed 2 nights in Dec 2023
Response from Troy - GM on Jan 15, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Ninad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Richard on Jan 11, 2024
Thanks so much for staying with us. We appreciate your feedback!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Troy - GM on Jan 10, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Troy - GM on Jan 10, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff.
Stayed 1 night in Jan 2024
Response from Troy - GM on Jan 9, 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are incredible! Everyone is so kind, thoughtful, polite and helpful. They truly go over and above!
Response from Troy - GM on Jan 8, 2024
Thank you for staying with us and for your feedback!

8/10 Good

Derrius

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms
Stayed 2 nights in Dec 2023
Response from Troy - GM on Jan 8, 2024
Thank you for staying with us and for your feedback. We

10/10 Excellent

Lecmar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and very comfortable suites.
Stayed 5 nights in Dec 2023
Response from Troy - GM on Jan 8, 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Decent breakfast buffet!
Stayed 1 night in Jan 2024
Response from Troy - GM on Jan 8, 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Jessica

Stayed 1 night in Jan 2024
Response from Troy - GM on Jan 8, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Deloise

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Dec 2023
Response from Richard on Jan 8, 2024
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

Carolina, Clayton

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Richard on Feb 3, 2024
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2023
Response from Richard on Jan 8, 2024
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

Darshan

Stayed 3 nights in Dec 2023
Response from Richard on Feb 3, 2024
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

Tina, Statesville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and comfortable. Staff was absolutely wonderful. Very friendly. Will definetly recommend. Price was great.
Stayed 1 night in Dec 2023
Response from Troy - GM on Dec 26, 2023
Thank you for staying with us and for your feedback.

10/10 Excellent

Kenneth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Troy - GM on Dec 26, 2023
Thank you for staying with us and for your rating.

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2023
Response from Troy - GM on Jan 15, 2024
Thank you for staying with us and for your feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Overall great experience. Staff was friendly. Side door around back was a bit difficult to navigate with luggage cart but not a major issue. Rooms were clean though it was odd to see dishes in the dishwasher. Breakfast was good but would have liked a bit more variety.
Stayed 1 night in Dec 2023
Response from Troy - GM on Dec 21, 2023
Thank you for staying with us and for your feedback.

10/10 Excellent

Dolores

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Troy - GM on Dec 22, 2023
Thank you for staying with us and for your feedback.

8/10 Good

Inna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy this hotel. Very clean, beds comfortable, breakfast good by hotel standards. Only issue was that the room got hot and very dry at night and we both woke up with headaches which went away after some fresh air.
Stayed 1 night in Dec 2023
Response from Robbie on Dec 20, 2023
Thank you for taking the time to share your thoughts with us. I am happy to hear that you were pleased with your stay. I hope to see you again. Thank you for being our guest.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very nice, very clean and quiet! Filled with dogs but I never heard any barking. The indoor pool and hot tub were great. Breakfast was really good. I would stay here again!
Stayed 1 night in Dec 2023
Response from Robbie on Dec 20, 2023
Thank you for taking the time to share your thoughts with us. I am happy to hear that you were pleased with your stay. I hope to see you again. Thank you for being our guest.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Richard on Dec 17, 2023
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Richard on Dec 17, 2023
Thanks so much for staying with us. We appreciate your feedback!

10/10 Excellent

Victoria, New York

Stayed 3 nights in Dec 2023
Response from Troy - GM on Dec 12, 2023
Thank you for staying with us and for your feedback.

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with mountain view. Stay included snacks, soda, water in room. Room clean and comfortable. Complimentary breakfast leaves a bit to be desired. "Hot" breakfast? No sternos on under chafers to keep any of the food warm much less hot. (I worked in food service 8 years and have never seen this) Turkey sausage was still pink in the middle. Stick with cereal, bagels and prepackaged yogurts.
Stayed 2 nights in Dec 2023
Response from Richard on Dec 10, 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week at this Homewood Suites during Thanksgiving. The place was relatively full for the holiday weekend, but service and attitude of staff were still EXCELLENT. The room was cleaned every other day per their policy. They had a nice reception on Wednesday featuring a light dinner of soup and salad and a free glass of wine or beer. Staff were always eager to help us. The free breakfast was also nice. Talisa, Karen, Leda, and Blanca made us feel like family. We will DEFINITELY stay there again.
Stayed 6 nights in Nov 2023
Response from Troy - GM on Dec 5, 2023
Thank you for staying with us and for your feedback!

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly and professional! Super convenient to everything quintessentially Asheville! 10/10
Stayed 2 nights in Dec 2023
Response from Troy - GM on Dec 5, 2023
Thank you for staying with us and for your feedback!

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was awesome! Professional and friendly
Stayed 2 nights in Dec 2023
Response from Troy - GM on Dec 5, 2023
Thank you for staying with us and for your feedback!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing front desk personnel. So engaging and helpful. They went above and beyond!!! Clean, close location to Biltmore.
Stayed 1 night in Dec 2023
Response from Troy - GM on Dec 5, 2023
Thank you for staying with us and for your feedback!

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Troy - GM on Dec 5, 2023
Thank you for staying with us and for your feedback.