Ratings based on 914 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Wisconsin

The best hotel stay ever!!

Posted Jul 18, 2016
Pros: History, cleanliness, many things to do here, live music, friendly staff, friendly staff!!
Cons: We wish that the 2 main waterfalls on the property were working - one has been broken for months, they are pictured on all the hotel pictures.
Location: Asheville downtown with live music, craft brewery. Loved the trolley tour of Asheville picked up at the Omni, WNC Arboretum, Great Sm Mount RR
We stayed at the resort for 5 days. We upgraded to Club Level with William at check in - he was very helpful, explained all that was included with Club Level, it was a special anniversary stay for us, we had never stayed at Club Level anywhere - and as William explained it "was an experience" that we will never forget - it was wonderful, the staff were so friendly and helpful - Cecil made our trip feel like we were at home here, unlike any hotel experience we have ever had, she greeted us, asked what help we needed, asked how our day had gone, made sure every detail was perfect!! Mike and Tim took such good care of us at breakfast and happy hour - and all 3, helped us to always leave with what we needed. Jill at the concierge in the great hall helped us several times, with printed directions and recommendations, and always greeted us with a smile and wanted to hear our update of where we went and how we liked our travels on that day. Della at the Edison was so helpful and friendly as well. Our stay here was amazing, the people were so friendly and helpful, the building and spa are amazing - we loved the history tour of the building and all the pictures on display. The spa is like no other, to float in the relaxation pool, with stars twinkling above you and soothing under music water playing was such an experience, I could hardly climb out of the pool. The club level room had amazing views, wonderful turn down service, a shower like no other, always clean! just wonderful. The
4 out of 5
by A verified traveler from Cincinnati, OH

Beautiful grounds, great location

Posted Jun 8, 2016
Cons: We were looking forward to checking out the spa pools but learned that day passes are not available on the weekend when we got there, disappointing.
Location: Asheville is a fun little city with tons to do, we love to walk around, eat and meet people downtown and then go out to the mountains and waterfalls
Very accommodating staff, lots to see and explore, lovely view and grounds.
5 out of 5
by A verified traveler

Awesome experience

Posted May 31, 2016
Cons: My husband was not too happy with the tv channel selections.
Location: We drove the blue ridge mountain and it was a wonderful experience.
This resort met all of our expectations and then some. This was our first time going and we thoroughly enjoyed our time. The service was impeccable. The spa was a delight and the ambiance was just right. We will definitely be going back.
5 out of 5
by A verified traveler from m


Posted May 15, 2016
Wonderful staff! Wonderful inn, wonderful day spa!
5 out of 5
by Virginia

This traveler left a rating score only Posted Apr 26, 2016 on Hotels
4 out of 5
by Greg from Cincinnati

Go for a sunset cocktail

Posted Apr 22, 2016 on Hotels
The main hotel and back terrace were absolutely beautiful but the annex building we stayed in was horrible for the price we payed for the room.I would hate to see a room that was a lower grade than ours because our upgraded room with a mountain view was terrible. The next time we are in town we will stay at another hotel and maybe Uber over for a cocktail on the terrace.
5 out of 5
by A verified traveler

Beautiful room with a view

Posted Apr 18, 2016
Our room was in the original building and it was lovely. The staff was very helpful.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 13, 2016 on Hotels
4 out of 5
by Steven

This traveler left a rating score only Posted Apr 13, 2016 on Hotels
5 out of 5
by Charles from Wise

Wonderful place to stay

Posted Apr 11, 2016 on Hotels
The hotel was beautiful. Service was excellent. The food was exceptional. Location was perfect, being only 5 minutes from downtown Asheville. It is the best hotel I have ever visited. I have nothing bad to say about this hotel. We will definitely be back.