Ratings based on 394 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Nice Hotel - friendly staff - expensive drinks!

Posted Nov 19, 2017
Pros: the staff
Cons: reduce the price of your drinks
Location: napp
All the staff were very friendly but the drinks were very expensive!
Comment from Hotel Management
Nov 23, 2017 by General Manager, Hotel Management
Dear Lorraine. Many thanks for your 5 /5 review and I’m pleased the team were friendly. Rest assured we regularly review our drinks prices to ensure we remain competitive against similar hotels in the area. Thanks again. Kind regards Veronica Kingham, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Lovely hotel

Posted Nov 14, 2017
Easily accessible from motorway. Pleasant friendly staff, clean and comfortable rooms. Breakfast included with overnight stay was very nice with plenty of choice.
Comment from Hotel Management
Nov 22, 2017 by General Manager, Hotel Management
Dear Emma. Thank you for taking the time to leave feedback following your stay at Ashford International Hotel. I’m delighted that you found our location convenient and the staff were friendly. We are proud of our reputation as a group of hotels offering excellent service and I’ll be sure to pass your compliments on to the team. Thanks again and kind regards Veronica Kingham, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Worthing

Good

Posted Nov 3, 2017
Room clean and everything as you expected from an hotel of this price tag. Good Spa facilities (swimming pool, sauna and steam). Good breakfast ( with enough variety). Friendly and professional staff.
Comment from Hotel Management
Nov 8, 2017 by General Manager, Hotel Management
Dear Jorge. Many thanks for your positive score and feedback following your recent stay at Ashford International Hotel, it is much appreciated. We look forward to being of service to you again in the future. Kind regards Veronica Kingham, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Excellent stay

Posted Oct 17, 2017
Very comfortable and well managed hotel. Excellent design. Couldn't want for a better stay. Excellent restaurant (orange sorbet - delicious). Early morning packed take-away breakfast was very helpful. Would certainly stay again.
Comment from Hotel Management
Nov 8, 2017 by General Manager, Hotel Management
Dear John. Thank you for taking the time to leave feedback following your stay at Ashford International Hotel. It’s a pleasure to read your positive feedback and the chefs are delighted to hear you enjoyed the food. We look forward to seeing you again soon. Kind regards Veronica Kingham, General Manager
3 out of 5
by A verified traveler from Australia

International hotel

Posted Oct 17, 2017
Pros: There was nothing special about the hotel
The hotel is located outside the town centre and the room was dark and lighting poor.
Comment from Hotel Management
Nov 8, 2017 by General Manager, Hotel Management
Dear Bill. Many thanks for recently reviewing our hotel. We are located 1 mile from Ashford town centre which is about 5 minutes in a car. I’m sorry to hear you found the lighting in your room poor. We are also currently in the process of replacing our lighting with brighter LED bulbs. Kind regards Veronica Kingham, General Manager
3 out of 5
by A verified traveler

Posted Sep 1, 2017
Ok, but got turned away for the breakfast after waiting 40 mins
Comment from Hotel Management
Sep 15, 2017 by Veronica Kingham, Hotel Management
Dear Guest, thank you for rating your stay. I was sorry to hear about your poor breakfast experience; clearly, this is not the level of customer satisfaction to which we aspire. Please accept our sincere apologies and we greatly appreciate you bringing these matters to our attention. Kind regards Veronica Kingham General Manager
5 out of 5
by Graham

Posted Aug 20, 2017 on Hotels
All the staff was very helpful a very clean hotel I will recommend this hotel
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Dear Graham, thankyou for your five star rating and recommendation. I am so pleased you had an enjoyable stay. Kind regards Veronica Kingham General Manager
3 out of 5
by Yvonne

Posted Aug 8, 2017 on Hotels
I just needed a confortable bed for one night.
Comment from Hotel Management
Aug 14, 2017 by General Manager, Hotel Management
Dear Yvonne, thankyou for rating your stay with us. We do hope you had an enjoyable visit. Kind regards Veronica Kingham General Manager
5 out of 5
by A verified traveler

Posted Aug 5, 2017 on Hotels
Lovely hotel. Lovely friendly and helpful staff. Would definitely stay again.
Comment from Hotel Management
Aug 8, 2017 by General Manager, Hotel Management
Dear guest, thankyou for your five star rating and your kind comments about the hotel and the team. We are so pleased you enjoyed your stay with us. Kind regards Veronica Kingham General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from midlands uk

Posted Jul 30, 2017
Large clean well equipped bedroom,very good evening meal. Will use again.
Comment from Hotel Management
Jul 31, 2017 by Veronica, Hotel Management
Dear Nadine, thankyou for your five star rating. I was delighted to read your comments about the bedroom and evening meal. I am so pleased that you enjoyed your stay. Kind regards Veronica Kingham General Manager