Ratings based on 115 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by Christine from North Wales
could do betterPosted Apr 1, 2017 on Hotels
Good things Beautiful location Stunning building Beautiful grounds Lovely mews buildings 'Room' included use of sitting room/kitchenette area in same private mews cottage Very peaceful Heating could be easily controlled to personal preference and windows could be opened as wanted. Easy access to fast wifi connection. Not such good things Spa was unavailable - this was not clear at the time of booking The room itself was small and very 'tired' - it looked as if it was last refurbished many years ago and even the bath robes looked several years old The shower was good but impossible to angle as needed, so it hit the wall above my head and was difficult to use We were given far too little tea, coffee and milk; I specifically requested more before we went out the first day but we returned to find no tea or milk at all in our accommodation. (On asking again we were brought fresh milk, tea bags and coffee sachets - thank you). On 4 occasions of Friday and Saturday I phoned reception and got no response at all. Breakfast was poor. The coffee on day 1 was not pleasant so I ordered tea on the second day. That eventually arrived overbrewed and so stuffed with tea leaves it would hardly come out of the teappot. Very unpleasant. When we went for breakfast at 9:30 on Saturday there was very little of the continental breakfast left: no yogurt, no pastries, even though we had been told breakfast was served until 10:30
for Everyoneby A verified traveler from Kent
The hotel is in a lovely location and is peacefulPosted Mar 28, 2017
Cons: Drinks are really expensive and could be cheaper
Location: Did not need to visit the local area
We Love this hotel and had been here 3 times in the last 3 months. However this time the attention to detail was not as good as before. No milk in the room, or enough coffee, tea and biscuits. At Dinner the roast potatoes were missing and had to be brought later in a bowl.
by A verified traveler
Great hotel with lots of character.Posted Mar 16, 2017 on Hotels
Food was great and staff friendly. Bed and room clean and comfy. Highlight was the welcome and check out. Receptionist was amazing. Efficient and had a great chat. Fantastic for someone who spends most of there time alone on the road.
by A verified traveler from London
Lovely old hotel but not really a good spa breakPosted Mar 15, 2017
Pros: Beautiful old building
Cons: Communication from the staff
Location: We stayed in the hotel but there are pubs and nice towns nearby....e.g. Faversham
Hotel is lovely but the spa facilities are disparate so you have to make an effort to get full use of what's on offer. The spa is being upgraded by Champneys and there was no real information at the hotel or from the staff about the changes. My friend and I didn't realise that the facilities on offer were temporary until the end of our stay which meant that we were disappointed. Had we known about the changes our expectations would have been adjusted accordingly.
for Everyoneby A verified traveler
Nice hotelPosted Feb 27, 2017
Pros: It's setting.
When booked we weren't told that the pool area was being refurbished. Had we known we wouldn't of booked! Reception said that's why they are not telling people!! Breakfast had items missing from those stated on the menu? We have stayed here many times, just found this time alittle disappointing, sad. The open fire in entrance is nice but the whole place was very smokey and set the fire alarm off in the room! My card was swiped at check in, when I was told nothing was taken off, it was in case we booked anything to the room, fair enough. But actually £25 was taken, but not refunded for 4 days?
Birthday[s] treatPosted Feb 23, 2017 on Hotels
Room and hotel very good. Old building and old style. Wonderful.
Posted Feb 20, 2017 on Hotels
Amazing, beautiful,full of character and atmosphere.Wonderful grounds and countryside. Excellent service.
for Couplesby A verified traveler
Beautiful old Manor HousePosted Feb 14, 2017
Stunning ground and gardens. Lovely, friendly staff. Delicious food. Recommended!
by A verified traveler
Posted Jan 22, 2017 on Hotels
by A verified traveler from Brighton
Gym and pool closed!Posted Jan 19, 2017
Pros: The breakfast here is excellent
Cons: Some foem of notice would have been good as we would have booked elsewhere with a gym and pool
Upon arrival we were informed the Gym, pool and more relaxed resturant were closed. These were the facilities we ctually wanted to use so we were disappointed. We were told an email should have been sent but like all the other guests we spoke to this was not the case, we weren't offered any solution to these issues and the welcome letter hadn't even been changed to apologise or acknowlegde the issue.