Ratings based on 398 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Yorks
StainsPosted Mar 31, 2018
Check in was quick but went to room and one of the beds was stained! Lots of hairs and nail clippings in the bathroom as well. Pulled the shower head up and the bar came off. Dreadful apart from prepaying which meant we could get into the room quickly and leave as soon as we woke up
by A verified traveler
Posted Mar 1, 2018
Staff were excellent but room was very cold which made it very uncomfortable Good location for ashford international
for Everyoneby A verified traveler from newbury, england
Exxellent hotelPosted Feb 17, 2018
Clean, comfortable & friendly staff. Just what was required after a tiring week at Disneyland!
for Everyoneby A verified traveler from Gower, South Wales
A great stay while visiting family over Christmas.Posted Dec 26, 2017
Location: It was great for visiting our family and near to M20 and shops
A real home from home. The room was especially clean, comfortable and quiet. Breakfast was brilliant.
No fault to find, "I'll be back".Posted Dec 24, 2017 on Hotels
Last time I stayed here, my only concern was the attitude of the reception staff. This stay that was not an issue, so I guess that I am pretty happy. All my stays are for business and I was happy with the desk, the chair and the lighting. Also, I needed printing and this was done promptly, as requested AND WITHOUT CHARGE.
Lovely Hotel but some staff issuesPosted Dec 8, 2017 on Hotels
The hotel is very nice, room was spacious, nice décor, eating areas had character (roaring log fire). The only disappointment was the attitude of two of the breakfast waitressing staff, one was very abrupt the other was just plain rude, no matter how busy you are there is no excuse for this.
Posted Dec 5, 2017 on Hotels
lPeople running around the corridors at night a young football team staying up all night and keeping us awake
for Everyoneby A verified traveler from southampton
close to eurostarPosted Nov 29, 2017
Pros: easy to find, parking, convenience for train in morning
Cons: the bar manager kept looking down at us, as though we didn't fit in, when we had a bite to eat, plus the menu prices was a little confusing
Location: was only there over night
booked it as on line picture showed 2 double beds but on arrival had one double and a single bed or a small sofa bed
Good, but could be better.Posted Nov 27, 2017 on Hotels
Service was good. Room was satisfactory, but didn't have thermostat. Had to keep turning on the additional heater that was in the room.
Great for eurotunnelPosted Nov 15, 2017 on Hotels
Excellent but prebook breakfast