Lake

Reviews of Weald of Kent

2 out of 5
Weald of Kent
Maidstone Road, Ashford, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 117 out of 236 reviews" "
Rating 8 - Good. 79 out of 236 reviews" "
Rating 6 - Okay. 28 out of 236 reviews" "
Rating 4 - Poor. 8 out of 236 reviews" "
Rating 2 - Terrible. 4 out of 236 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed for 2 nights in a lodge room. Nice peaceful setting, quite easy to find. We arrived at 8pm having booked a table for dinner at 8.30pm, we were the only guests eating in the restaurant at that time. Dinner we opted for fish and chips and a halloumi burger, very nice quality of food. Our visit was in order to visit Leeds Castle which was just a 10 minute drive from the hotel so convenient. Cleanliness of the room was okay but not brilliant, dust in the skirting boards by the door and seemed not to have been hoovered very well. I only notice this because I struggle with using seated mirrors so used the full length one on the back of the door. Bathroom, again clean enough but little things obviously gone unnoticed like residue in the bath/shower. Overall our stay was good and was suitable for what we needed.
Stayed 2 nights in Mar 2024
Response from Reservations. on Mar 25, 2024
Thank you for your review, we are pleased you liked the setting and the food. We aplogise for the cleanliness of the room and will pass on you comments.

10/10 Excellent

alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay,nice clean room,good choices for dinner and breakfast. staff very friendly too
Stayed 1 night in Mar 2024
Response from Reservations. on Mar 13, 2024
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and quiet. Grounds and parking easily accessible and well kept. Food for both the evening party and breakfast was superb. Well done all round Weald of Kent.
Stayed 1 night in Dec 2023
Response from Reservations. on Dec 18, 2023
Thank you for your review, we are pleased you enjoyed your stay and hope to see you again.

10/10 Excellent

Penny

Stayed 1 night in Dec 2023
Response from Reservations. on Dec 16, 2023
Thank you for your review. We are pleased you enjoyed your stay.

8/10 Good

Kathryn

Stayed 1 night in Nov 2023
Response from Reservations. on Nov 21, 2023
Thank you for your review.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor all round
Stayed in a twin room in 'The lodge'. Very tired interior and cold- there didn't seem to be any heating and the building is a 5 minute walk outside from the reception/ restaurant etc. Cleanliness pretty disappointing with some grim looking stains. I booked for two nights around a week in advance- usually I would pay through hotels.com so they can handle payment and cancellation terms/ admin is straightforward. The hotel rejected that and said I had to pay at the venue, so I accepted that. My plans then changed (as they often do with work stays) and so I needed to cancel the second night- I notified the reception of this when I arrived and asked to just have the one night stay instead. They said I had to pay for both nights anyway and then recover the money from Hotels.com. Hotels.com app didn't allow for cancellation as the stay had already begun at this point, so couldn't proceed. I checked out the following morning as expected, and the staff then told me that I was outside the cancellation policy and could no longer even get a refund through Hotels.com. None of this seems remotely necessary to me- I hadn't paid anything before arriving and they insisted I paid for two nights simply because it had been booked that way. Pretty officious and poor customer service if you ask me. I won't be going back and wouldn't recommend. Not really sure what's so difficult about being flexible and trying to help. The restaurant's fairly nice though...
Stayed 2 nights in Oct 2023
Response from resevations on Oct 20, 2023
Thank you for your review, we apologise that the lodge was not to your liking. The heating and air conditioning is the same unit, the setting just needs changing to heat. We no longer take payment directly from hotels.com as they do not provide us with the information needed for our secure payment system. As you booked through a 3rd party unfortunately cancellation has to be done by them.

8/10 Good

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy first night apart from that not bad
Stayed 2 nights in Oct 2023
Response from reservations on Oct 9, 2023
Thank you for your review, we apologise that your first night was disturbed but are pleased the rest of the stay was ok.

8/10 Good

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Weald Of Kent on Sep 20, 2023
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More and varied Vegan options - but what I had was very good
Stayed 1 night in Sep 2023
Response from . on Sep 19, 2023
Thank you for your review we shall pass this onto the head chef

10/10 Excellent

John. Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Everything was first class meals in restraurant were excellent and very well priced
Stayed 1 night in Sep 2023
Response from Reservations on Sep 15, 2023
Thank you for your review, we are pleased you enjoyed your stay.

4/10 Poor

Mike

Stayed 1 night in Sep 2023
Response from . on Sep 19, 2023
thank you for your review

10/10 Excellent

Robin

Stayed 1 night in Sep 2023
Response from . on Oct 4, 2023
Thank you for your review

10/10 Excellent

Lynn

Stayed 1 night in Sep 2023
Response from reservations on Sep 11, 2023
Thank you for your review, we are pleased you enjoyed your stay.

6/10 Okay

Damien

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good value for a hotel stay. Had a few noisy guests but quietened down by midnight.
Stayed 1 night in Aug 2023
Response from reservations on Aug 22, 2023
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Excellent

Robert, Winchester

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every way. Room clean and with everything you need, all staff friendly and helpful and good quality meals available in the restaurant. Great value for money.
Stayed 1 night in Aug 2023
Response from reservations on Aug 5, 2023
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Excellent

Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and facilities
Great hotel with exceptionally clean and comfortable room. Bar staff very good and friendly. Food was good value. Golf course is excellent too!
Stayed 1 night in Aug 2023
Response from Weald of Kent on Aug 3, 2023
Thank you for your review, we are glad you enjoyed your stay

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from . on Aug 3, 2023
We thank you for your review

10/10 Excellent

Clare

One night stay
Accommodation is good. Well laid out with everything you need. Rooms are a little small which may bother some but I found it no problem. Being a golf hotel I can’t see many folk staying more than 2-3 nights unless for an event at the club. Evening meal in the restaurant was excellent and breakfast was lovely too. every member of staff was brilliant. They were busy as it is a golf course but I was was always served by friendly staff who could not have been more helpful. This goes for the manager who checked me in as well. All in all a great stay and would stay again. Thank you to all the staff.
View from my room
Stayed 1 night in Jul 2023
Response from Reservations. on Aug 1, 2023
Thank you for your review, we are pleased you enjoyed the stay and found all the staff friendly and helpful. We look forward to seeing you again.

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely looking golf and hotel. Lodge rooms were fantastic, excellent beds and amazing breakfast. Would happily stay again.
Stayed 1 night in Jul 2023
Response from reservations on Jul 27, 2023
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all fantastic. Nothing is too much to ask. You are so warmly welcomed. Food at the hotel is definitely worth having. A glad of wine in the outdoor area just listening to the trees and the wildlife, so nice from the hustle and bustle of city life. Highly recommend to anyone who need a break from the normal.
Stayed 2 nights in Jun 2023
Response from reservations on Jun 26, 2023
Thank you for your review, we are pleased you enjoyed your stay and look forward to seeing you again.

4/10 Poor

Stephen

Stayed 2 nights in Jun 2023
Response from reservations on Jul 14, 2023
Thank you for your review

6/10 Okay

Clare

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
If you like golf, or a gym it's good. Otherwise paper thin walls and bit deteriorated in places take the shine off. Extractor in bathroom not working. Reported first day and not fixed. Shower bracket broken so could only use hand held. Good view from upstairs room of dump site for broken furniture.
Stayed 4 nights in Jun 2023
Response from reservations on Jun 10, 2023
Thank you for your review, we apologise that your stay wasn't what you expected. We will address the issues you have bought up with the relevant departments.

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed in room 34 that was located on first floor of main building. Nice room with comfortable bed. When we arrived informed there was a golf day with 100 taking part so anticipated noisy night. Pleasantly surprised to have a quiet night. Reasonable breakfast.
Stayed 1 night in Jun 2023
Response from reservations on Jun 9, 2023
Thank you for your review, we are pleased you enjoyed your stay and were not disturbed.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location out in the country away from the Town, with a good choice of food.
Stayed 2 nights in May 2023
Response from reservations on Jun 3, 2023
Thank you for your review, we are pleased you enjoyed your stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Weald of Kent overnight
Wasn’t clear when booked that twin room was in separate building and not part of main hotel building. Regardless, service was good, gym impressive, breakfast was good. Rooms were perhaps a bit small and dated but perfectly functional. Would stay here again.
Stayed 1 night in May 2023
Response from reservations on May 30, 2023
Thank you for your review, we are pleased you enjoyed your stay. We have 2 hotels on site one with standard rooms (where you stayed) and one with superior rooms. Both have twin rooms and the superior rooms are closer to the clubhouse as well as being slightly bigger and a newer building.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely experince in the junior suit which was a larger room ,large bath and walk in shower .food was great looking out over the golf course .
Stayed 1 night in May 2023
Response from reservations. on May 30, 2023
Thank you for your review, we are pleased you enjoyed your stay and hope to see you again.

8/10 Good

PAUL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Reservations on May 8, 2023
Thank you for your review.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023
Response from reservations on May 1, 2023
Thank you for your review, we are pleased you enjoyed your stay.

6/10 Okay

Bernard

Stayed 1 night in Apr 2023
Response from reservations on May 1, 2023
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a small issue with the first room but the staff were extremely helpful and very quick to respond. Spent a very peaceful night. Golf course views from restaurant were lovely. Supper was very good. One breakfast was a little cold but otherwise a lovely meal.
Stayed 1 night in Apr 2023
Response from Reservations on Apr 12, 2023
We are glad you enjoyed your stay with us and that the staff were helpful with your issues. We shall pass onto the relevant departments.

10/10 Excellent

Nicola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Reservations on Mar 19, 2023
Thank you for your review

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly staff and would stay again
Husband and son stayed here for my sons birthday treat. Husband has stayed previously with myself. Son absolutely loved it here, so did husband again, Food was delicious, also they loved playing Golf there and the use of gym. Staff friendly and helpful.
Stayed 1 night in Feb 2023
Response from reservations on Feb 24, 2023
Thank you for your review, we are pleased both your husband and son enjoyed their stay and look forward to seeing them again.

6/10 Okay

Paul

Business traveler
Stayed 3 nights in Jan 2023
Response from reservations on Jan 17, 2023
Thank you for your review.

10/10 Excellent

Piet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Reservations on Dec 22, 2022
Thank you for your review.

10/10 Excellent

Andy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good Room and dinner good Breakfast excellent
Stayed 1 night in Nov 2022
Response from reservations on Nov 25, 2022
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from reservations on Nov 21, 2022
Thank you for your review, we are pleased you enjoyed your stay.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Reception on Nov 12, 2022
Thank you for your review. Look forward to seeing you again soon.

2/10 Terrible

Jacqueline

Stayed 1 night in Oct 2022
Response from reservations on Nov 1, 2022
Thank you for your review

6/10 Okay

Raymond

Stayed 1 night in Oct 2022
Response from The Weald of Kent Hotel Team on Oct 25, 2022
Thank you for your feedback and we welcome you to stay with us again in the near future.

6/10 Okay

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No functioning Wi-Fi
Downgraded score for non functioning Wi-Fi throughout stay in both main hotel and room in lodge. Hotel is I. A data black spot so Wi-Fi essential to have communications.
Stayed 1 night in Oct 2022
Response from The Weald of Kent Team on Oct 23, 2022
Good morning and thank you for taking the time to share your feedback with us. We value your input and endeavor to improve our guest experiences in the future. All the best to you and we hope to see you again!

6/10 Okay

Teresa

Stayed 1 night in Oct 2022

10/10 Excellent

Royston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Clean generous rooms + comfy bed
Friendly staff. Clean generous rooms with comfy bed + tea/coffee making in rooms. Set in lovely peaceful countryside. Good value for money and breakfast included. What more can you ask for. Will definitely be back when staying in area again. Don't stay in Ashford if you can drive a few miles into the countryside like we did.
Stayed 1 night in Sep 2022
Response from The Weald of Kent Hotel Team on Sep 10, 2022
We are extremely pleased to find that your stay was enjoyable! Thank you for the kind word and we are looking forward to see you in the near future. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great for a stopover
A handily sized attractive Kentish-looking building housing comfortable hotel rooms. So nice being able to open the windows pretty wide (unusual these days!) and to wake up to the sound of birdsong and a lovely green view. Bed and bedding all fine - slept well. Bathroom fine - at first was not certain about the shorter P-shaped bath but it was extremely comfortable. As ever, so glad to have a kettle for making coffee etc and a desk and chair.
Stayed 1 night in Sep 2022
Response from reservations on Sep 7, 2022
Thank you for your review, we are pleased you enjoyed your stay and hope to see you again.

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Friendly, helpful and flexible reception and staff. The room was comfortable but the lighting was harsh. The breakfast was good and served up to 10:30am. Overall a good stay and vfm
Stayed 1 night in Sep 2022
Response from Reception Team on Sep 5, 2022
Good morning, we are pleased to hear that your stay was a pleasant one and we are looking forward to seeing you again in the near future. Have a wonderful day!

10/10 Excellent

Keri

Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
Lovely stay, hotel staff very friendly and prior to our trip had very good communication and answered any questions we had promptly. The room we had was large and there was air con which was lovely! The bathroom a tiny bit aged but it done the job, everything appeared nice and clean! The only problem we did find was that breakfast was advertised between 7 and half 10, we came down at 9am which is lucky we did as the bar staff packed the breakfast away by half 9. There was no directions as to whether we seat ourselves and had to call a waitress over to get us a pot of tea but she seemed confused we even asked? I'm not sure if that's the norm though as unfortunately for the hotel the WiFi and Phone lines had gone down in the area so maybe they were preoccupied. Aside from that feedback we had a lovely stay and when we did ever speak to staff they were always approachable and had a smile!
Stayed 1 night in Jul 2022
Response from Reservations on Jul 30, 2022
Thank you for your review, we are pleased you enjoyed your stay and found everyone friendly. We must apologise for your experience with breakfast, this is not our normal standard and we will be passing on your comments.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
My room was super clean and comfortable. Very friendly staff
Stayed 2 nights in Jul 2022
Response from Reservations on Jul 23, 2022
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Excellent

Susan

Stayed 2 nights in Jul 2022
Response from Reservations. on Jul 23, 2022
Thank you for your review, we are pleased you enjoyed your stay.

8/10 Good

Francis J

Stayed 1 night in Jun 2022
Response from reservations on Jul 5, 2022
Thank you for your review.

6/10 Okay

andrew

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Basic stay in small dated rooms. A wedding meant they had decided to close the bar at 10 despite other guests. 10 turned into 9.30. Customer centred?
Stayed 1 night in Jun 2022
Response from reservations on Jun 10, 2022
Thank you for your review, we apologise that you found the room dated and that the bar shut earlier than you expected. We will look into this.