Ratings based on 87 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
99% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Nov 26, 2015
Pros: Good onsen
Cons: general condition of the hotel, a bit old
Location: a bit far from the downtown station area
we enjoyed our stay there for a short 2 day trip from Tokyo.
5 out of 5
Recommended
for Couples
by Cheryl

This traveler left a rating score only Posted Nov 14, 2015 on Hotels
2 out of 5
Recommended
for Families
by TUNG

This traveler left a rating score only Posted Nov 3, 2015 on Hotels
4 out of 5
Recommended
for Families
by HO YEE

Good

Posted Oct 26, 2015 on Hotels
Good but a little bit old.
5 out of 5
Recommended
for Families
by A verified traveler

Overall ok

Posted Oct 26, 2015 on Hotels
The service was really good. The food was great. The private hot spring was very nice. The hotel was a little bit old and the air conditioner was weak.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Oct 15, 2015 on Hotels
4 out of 5
Recommended
for Couples
by cheuk ying from 香港

Posted Oct 10, 2015 on Hotels
酒店有多年歷史 但保養不錯! 環境一流
4 out of 5
Recommended
for Families
by Tengchieh from Taiwan

Fairly good

Posted Oct 9, 2015 on Hotels
I would avoid visiting Hakone during the first week of October next time. Too many tourists from China for spending their holidays makes Hakone like an market street. Hot spring and sauna facilities at this hotel meet expectation.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 20, 2015 on Hotels
5 out of 5
Recommended
for Personal Event
by Ellen from jakarta

excellent

Posted Jul 28, 2015 on Hotels
Buffet sangat enak..kamar nyaman