Ratings based on 770 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Portland, OR

Historic hotel

Posted Aug 30, 2017
Pros: Location, cleanliness.
Cons: Elevator, breakfast
Location: Centrally located on main local street. Lots of shops and restaurants near by. Shakespeare Festival . Day trip to Crater Lake.
Well maintained older hotel, very central, adjacent to OSF. Staff called 2 days prior to stay re: elevator out of order. Offered lower level room; 2 flights of stairs, staff to assist with luggage. Some mention of alternate properties. Opted to go with the 2 flights from the rear parking lot. Lobby actually 4 flights down, included breakfast 3 down. This was slightly inconvenient for us, but not a deal killer. Room itself nice but on the small side. Bed comfortable, but in the room change, request for no feather bedding forgotten. Issue had come up during previously mentioned phone call. Bedding replaced promptly after call to desk while we were out to dinner. Observed less agile guests struggling with the stairs. Breakfast was basic buffet, eggs or peanut butter only protein offered. Nice fresh fruit. All in all, nice stay, pleasant staff. Would have appreciated an adjustment on the rate. Adjacent restaurant prices a little too dear even with the hotel's 10% off coupon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Charming. Excellent location. Delightful small town. Proximity to Shakespeare Festival theatres.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Always a wonderful stay

Posted Aug 26, 2017
The rooms are always lovely and comfortable! I visit annually and this year was another great stay. Great view from my room--even facing the main streets, it was quiet. It's perfectly located in relation to the theatres.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Aug 24, 2017
Gorgeous old hotel! Elevator out of service... Staff not on their A game. Afternoon tea with no cookies, breakfast was horrible.
Comment from Hotel Management
Aug 25, 2017 by Scott Brandstetter, Hotel Management
Thank you for your feedback. We are working diligently to restore service to the elevator and apologize for the inconvenience. We have shared your comments regarding breakfast and tea with the staff and will ensure everything is exceptional moving forward.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland OR

Elevator

Posted Aug 23, 2017
Mom working elevator was annoying. We were lucky to have a lower floor. Feel for those who had lots of stairs to climb
Comment from Hotel Management
Aug 25, 2017 by Scott Brandstetter, Hotel Management
We are working daily to restore service to the elevator. We apologize for any convenience this may have caused you during your stay.
2 out of 5
by A verified traveler from Washington

Mixed review

Posted Aug 23, 2017
Pros: 1) The staff was great. 2) The free breakfast was very good. 3) Free parking was convenient. 4) My wife enjoyed the afternoon tes.
Cons:
Location: The location was perfect for the Shakespeare festival.
I would have to give this hotel a very mixed review. The negatives (I was unable to put these into the "could be improved" window below: 1) None of the elevators worked. This is a 9 story hotel. Bags had to be carried up and down by the bell staff. Very elderly seniors were climbing several flights of stairs. 2) The rooms were very small but clean. 3) The in-hotel restaurant was very expensive (and over priced in my opinion).
Comment from Hotel Management
Aug 25, 2017 by Scott Brandstetter, Hotel Management
We apologize for the inconvenience caused by the elevator being out of service. I can assure you we are working diligently to get service restored. Thank you.
4 out of 5
by A verified traveler

Love Ashland Springs!

Posted Aug 14, 2017 on Hotels
The hotel was amazing. The elevator wasn't working. They had explained that a week in advance. I had just hope that it was working before we left. It's the best place to stay if you're going to the Oregon Shakespeare Festival!
Comment from Hotel Management
Aug 19, 2017
Thank you for staying with us. We are working diligently to address the elevator issues and are very close to resolving it. We look forward to having you stay with us again in the near future.
4 out of 5
by Allen

elevator out

Posted Aug 14, 2017 on Hotels
fun place but elevator had been out for a few days. Our king bed room was very small. Excellent atmosphere and service. Breakfast was nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Elevator broken

Posted Aug 10, 2017 on Orbitz
The staff was polite and helpful. The broken elevator made staying in a 7th Floor room quite difficult.
Comment from Hotel Management
Aug 15, 2017 by Scott Brandstetter, Hotel Management
Thank you for your feedback. We are so sorry the elevator was temporarily out of order. We are working daily to remedy the concern. We hope to see you again soon.
5 out of 5
by Suzanne

Posted Aug 7, 2017 on Hotels
Loved it!
Comment from Hotel Management
Aug 15, 2017
We are happy to know you enjoyed your stay with us. We look forward to hosting you again soon.