Room, 2 Queen Beds, Smoking | Premium bedding, desk, iron/ironing board, free WiFi
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Reviews of Quality Inn

2.5 out of 5
Quality Inn
4708 Winchester Ave, Ashland, KY

Reviews

6.2
Rating 10 - Excellent. 30 out of 185 reviews" "
Rating 8 - Good. 43 out of 185 reviews" "
Rating 6 - Okay. 49 out of 185 reviews" "
Rating 4 - Poor. 30 out of 185 reviews" "
Rating 2 - Terrible. 33 out of 185 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cynthia

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in the man was bothered by us being there. Like we interrupted his time. Nothing in the room worked. The fridge and the shower didn’t work at all. And the entire place was falling apart and I wouldn’t take my shoes off. We couldn’t get another room so we left without a refund. Expensive lesson.
Stayed 1 night in Mar 2024
Response from Kp on Apr 1, 2024
Sorry for the inconvenience. You should have bought this the fd attention so we would have solve it at that point or cancel it

10/10 Excellent

june

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room clean nice no complaints loving it
Stayed 1 night in Mar 2024
Response from KP on Mar 30, 2024
Thank you for sharing your thoughts. We appreciate it.

6/10 Okay

Chad

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot or even warm water for the shower. Staff was pleasant and polite
Stayed 2 nights in Mar 2024
Response from KP on Mar 25, 2024
Thank you for staying with us. You should have mentioned it to the fd so they would have taken care of it. We apologize for the inconvenience.

4/10 Poor

Jonathan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to hotel late and had to beat on the door to get someone to let me in. Got room key and had to walk back thru snow in parking lot to get the card programmed. Got in room and heat was off. Room was frigid since it was about 20 degrees outside. Hotel is adjacent to a rail yard so trains came through blowing horns all night. At check in breakfast was explained but next morning the only thing offered was fruit loops and coffee. I would not recommend staying here unless there were no other options.
Stayed 2 nights in Jan 2024
Response from Kp on Jan 19, 2024
Sorry for the inconvenience caused during your stay. But accidently the keycard deactivated by you by putting it together with keys or wallet. The heat was on auto mode. You came for the breakfast after hours and even fd offered you something which you declined.

8/10 Good

Ladonna

Liked: Cleanliness, staff & service, room comfort
It's an older motel across from the railroad but it's economical and they were very friendly and accommodating.
Stayed 1 night in Jan 2024
Response from Kp on Jan 12, 2024
Thank you for staying with us. We appreciate your feedback. Hope to see you soon!

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2023
Response from Kp on Jan 1, 2024
Thank you for sharing your experience. We appreciate your feedback.

10/10 Excellent

Don

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from KP on Dec 14, 2023
Thank you for sharing your experience. We appreciate your feedback.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Was a nice and quiet stay.
Stayed 1 night in Dec 2023
Response from KP on Dec 9, 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Excellent

Carlos

Stayed 3 nights in Nov 2023
Response from KP on Dec 16, 2023
Thank you for sharing your experience. We appreciate your feedback.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The noise from the train,other than that it was nice
Stayed 2 nights in Nov 2023
Response from Kp on Nov 24, 2023
Thank you for sharing your experience. We appreciate your feedback.

2/10 Terrible

Kameron

Stayed 1 night in Nov 2023
Response from KP on Nov 7, 2023
Thank you for staying with and sorry for the inconvenience.

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Kp on Oct 12, 2023
Thank you for staying with us.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
stay AWAY!
Stayed 1 night in Oct 2023
Response from Kp on Oct 12, 2023
Just because your non refundable reservation wasn’t cancel, you gave us bad review.

2/10 Terrible

Greg

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Rented single and had crawly company…
Overpriced room to have roaches…
Stayed 1 night in Oct 2023
Response from KP on Oct 11, 2023
Sorry for the inconvinence. You should have bring this to the fd so we would have change the room.

4/10 Poor

Chad

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Towels were permanently stained and yellowed. The sheets were the same. Looked dingy and dirty. Bathtub looked like it had been repaired way too many times. Door didn't seal at the bottom. Paint chipping off ceiling.
Stayed 1 night in Oct 2023
Response from Kp on Oct 6, 2023
Sorry for the inconvenience. But you should have ask for different room or switch towels or we would offer free cancellation. You never brought it to our attention.

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great and the staff was friendly . The only issue was the train . It was loud .
Stayed 1 night in Sep 2023
Response from Kp on Sep 30, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very clean and friendly.
Stayed 1 night in Sep 2023
Response from kp on Sep 18, 2023
Thank you staying with us. We appreciate your feedback. Hope to see you soon again.

8/10 Good

Craig

Liked: Property conditions & facilities
clean room
Stayed 2 nights in Sep 2023
Response from kp on Sep 18, 2023
Thank you staying with us. We appreciate your feedback. Hope to see you soon again.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and new equipment. But the NON-CONTRABLE RAILROAD TAIN NOISE every 2 hours prevents a good night's rest.
Stayed 1 night in Sep 2023
Response from Kp on Sep 10, 2023
Thank you for staying with us.

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kp on Sep 8, 2023
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
A first rate property in a third rate area
Stayed 1 night in Aug 2023
Response from KP on Aug 31, 2023
Thank you for staying with us.

2/10 Terrible

tim

Business traveler, Traveled with partner
Disliked: Amenities
First of all it was not disclosed that it was by a very busy railroad tracks, trains all night blowing horns! Lukewarm water greeted us the next morning in a tub that was so dirty I refrained from even taking a shower! Got dressed and ready to leave and a croachroach comes crawling across the floor, very large, I want my money back period and do not reccommend!!!
Stayed 1 night in Aug 2023
Response from KP on Aug 23, 2023
Our website do mentioned about the active train track. We didnt find any roach in the room during cleaning room. You should bring this to our attention we would have refund it right away if you had problem about it.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOOOOD
It was clean and quiet. Everything kept up good.
Stayed 4 nights in Aug 2023
Response from KP on Aug 12, 2023
Thank you for staying with us and a wonderful comment. We appreciate your feedback. We hope to see you soon.

8/10 Good

Kaye

Traveled with group, Traveled with partner
Liked: Cleanliness
It was normal an ok!!
Stayed 2 nights in Aug 2023
Response from KP on Aug 5, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnighter
It was a good stay!
Stayed 1 night in Jul 2023
Response from KP on Jul 29, 2023
Thank you for staying with us. We appreciate your feedback. Hope to see you soon.

10/10 Excellent

Maureen

Stayed 1 night in Jul 2023
Response from Kp on Aug 12, 2023
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Mary Ann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel room was shabby. Lots of band aid repairs, air con very loud. It was clean, but still now what I would expect from a Hampton Inn. Breakfast was a joke. No cream, coffee was not good. The worst thing was the location - a VERY active train track was a block or 2 away. I woke up every time the trains came through - which VERY often,
Stayed 1 night in Jul 2023
Response from kp on Jul 27, 2023
Thank you for staying with us. We apologize for the inconvenience. We do mentioned about the train tracks at check in.

6/10 Okay

Danelle

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2023
Response from KP on Jul 4, 2023
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
We can’t believe they’d build a motel on a main artery and very busy railroad! Actually by bedtime the whistle blowing had stopped and began again at 7:00 am on the dot so we got a relatively quiet night sleep.
Stayed 1 night in Jun 2023
Response from KP on Jul 4, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
No a good location, because the train track is in front of the hotel and is very loud.
Stayed 1 night in May 2023
Response from kp on May 10, 2023
Thank you for staying with us. We appreciate your feedback. Sorry for the inconvenience.

2/10 Terrible

Keri

Business traveler
Disliked: Property conditions & facilities, room comfort
Unclean and rude
Room was dirty no clean towels the bed was clean the garbage had not been taken out. The owner refused to change my room I couldn't get clean towels from the woman in the lobby I would have had to wait for the owner to come and get towels. He was a very rude man
Stayed 1 night in Apr 2023
Response from kp on May 2, 2023
Sorry for the inconvenience. Since you didnt came to office to check out so we assume you are going to keep the same room. You need to let the fd know about check out. And actually the owner lives out of town.

8/10 Good

Kenneth

Stayed 1 night in Apr 2023
Response from kp on May 17, 2023
Thank you staying with us.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Train horn blowing every hour till 6am thru nite
Hotel was great! The only issue we had was the train, which ran across the street, ran every hour blowing it's horn REPEATEDLY!
Stayed 1 night in Apr 2023
Response from KP on Apr 24, 2023
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

doris

Disliked: Staff & service, property conditions & facilities
Don't do it.
Not good no breakfast as advertised. Towels stained furniture in need of repairs. If you like trains you would like this room got to hear them all night.
Stayed 1 night in Apr 2023
Response from Kp on Apr 2, 2023
Thank you for sharing your experience. We do have breakfast. You didn’t show up to breakfast as I know. And we do have active railroad across the hotel and it is mentioned on the website as well as at check in during you sign folio.

4/10 Poor

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Kp on Apr 1, 2023
Thank you for staying with us!

10/10 Excellent

Hannah

Stayed 1 night in Mar 2023
Response from kp on Apr 15, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Hugo

Stayed 1 night in Mar 2023
Response from KP on Apr 12, 2023
Thank you for stay with us. We appreciate it.

4/10 Poor

Nancy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0 out of 10 stars
DO NOT STAY HERE! Right across from railroad tracks & train runs every half hour (lots of noise). Meager supply of towels and even those were dirty looking. No ice in ice machine. Bathroom door didn't latch or lock. I booked online with credit card and they told me they had to charge a $100.00 authorization fee (as of today, they have charged me a second time!) I'm waiting 24 hours for the fees to be reversed and then I will call to complain. Worst place ever!!!!!
Stayed 1 night in Mar 2023
Response from KP on Mar 21, 2023
Sorry for the inconveniece.But there is required refundable deposit upon check in to the hotel. And we have mentioned about active railroad across the hotel and on the website also.

6/10 Okay

Thomas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Didn't like the neighborhood. Train tracks right across the street.
Stayed 1 night in Mar 2023
Response from KP on Mar 21, 2023
Sorry for the inconvenience. But our website indicates about the active railroad across the hotel.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from KP on Feb 2, 2023
Thank you for staying with us. Sorry for the inconvenience.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Breakfast was unavailable. One of my search filters was free breakfast. Would have gone somewhere else
Stayed 1 night in Jan 2023
Response from KP on Jan 28, 2023
Sorry for your inconvenience. We have a major pipe busted so we didn’t had water in the office building and hence we wouldn’t provide breakfast.

4/10 Poor

Alana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Not so good! My husband had to crawl on his hands and knees to plug in the heater. The heater was super noisy. The train across the street was LOUD...really LOUD. We were informed breakfast was "suspended". Giving it 2 stars is being kind. Avoid!
Stayed 1 night in Dec 2022
Response from KP on Jan 5, 2023
Thank you for staying with us. We are really sorry for your experience but we had a major pipe burst that’s why the breakfast was temporarily suspended. There is a active railroad crossing mentioned on the website.

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The heater in the room worked less than half the time. I had to constantly mess with it to keep warm air coming out.
Stayed 7 nights in Dec 2022
Response from kp on Dec 13, 2022
Thank you for staying with us. We apologize for the inconveince during the stay.

6/10 Okay

Vincent, Fenton

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location of this hotel directly across street from gated railroad crossing meant frequent long freight trains sounding their air horns day & night right outside room doors opening to outside. No way to sleep through 8 trains passing during night. Breakfast was slightly better than continental. The one hotel staff person was very nice and was very busy.
Stayed 1 night in Oct 2022
Response from kp on Oct 28, 2022
Thank you for staying with us. We appreciate it.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from kp on Oct 22, 2022
Thank you for stayin with us. We appreciate it.

8/10 Good

Layla

Stayed 1 night in Oct 2022
Response from kp on Oct 7, 2022
Thank you for staying with us. We appreciate it.

2/10 Terrible

Jared

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asked for refund was agreed to. Instead of refunding me they double charged me and claimed that never happened. Refused to do anything to assist. Choice hotels had to be contacted to resolve issue. Stay away from this place if you care about customer service.
Stayed 1 night in Sep 2022
Response from KP on Sep 28, 2022
We never charged second time since we already refunded and it take 7-10 business days to process it.

4/10 Poor

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from kp on Sep 28, 2022
Thank you for satying with us.

6/10 Okay

KATHLEEN

The breakfast was not at all good. We could play hockey with the biscuits. There was no decaffeinated coffee. There was only wheat bread for toast, no white, hard on people allergic to wheat.
Stayed 1 night in Sep 2022
Response from kp on Sep 3, 2022
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse time of my life
When I got to the Hotel, I had paid Hotels.com 128.00 for one night. Went in to pay my pet fee and was told they didn’t have a pet room available. Told me to get my money back from Hotels.com. When I called hotels.com they called Quality inn and he told them I couldn’t be refunded because of pets. It was a terrible experience and I think hotels.com and Quality inn are both crooks. They use pets as an excuse to cheat you out of a nights stay. I’m a widow raising a granddaughter and I don’t have money to give them. It was terrible and I’ll never use either service again.
Stayed 1 night in Aug 2022