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Reviews of Comfort Inn & Suites Ashland – Richmond North

2.5 out of 5
Comfort Inn & Suites Ashland – Richmond North
80 S Cottage Green Dr, Ashland, VA

Reviews

7.6

Good

Rating 10 - Excellent. 384 out of 1001 reviews" "
Rating 8 - Good. 289 out of 1001 reviews" "
Rating 6 - Okay. 138 out of 1001 reviews" "
Rating 4 - Poor. 98 out of 1001 reviews" "
Rating 2 - Terrible. 92 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathi

Traveled with family
Liked: Amenities
The only issue we had is that the indoor pool was not heated and it was freezing cold. We were looking forward to being able to spend some quality time in the pool, but that was not able to happen.
Stayed 1 night in Apr 2024
Response from management on Apr 23, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

6/10 Okay

Sunshine

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There were people being drunk and rowdy in the parking lot. Also the front desk person when I arrived very late at night. Charged my card until my bank account was drained. Then told me it didn't work and charged another one of my cards. It put a very hard damper on my entire weekend since I didn't have much money. When we needed clean towels and went down to ask the front desk we were told they didn't have any. It was clean, it was remaddled and they had the usual breakfast.
Stayed 4 nights in Mar 2024
Response from management on Apr 10, 2024
We have taken your feedback on board , and we will strive to make improvements accordingly , and we have marked your response for any future inconvenience and will try our best that it should not happen in future , we appreciate your time for leaving us a review. Thanks Management

10/10 Excellent

David, Mahaffey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean. No crazy smells. Excellent breakfast. Would stay again anytime!
Stayed 1 night in Mar 2024
Response from Thanks Management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

2/10 Terrible

Sharon

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Staff is rude.
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Apr 5, 2024
We have taken your feedback on board , and we will strive to make improvements accordingly , further more we closely monitor our each and every staff member towards their behavior with our guests and most of the time due to busy day at work there might be some kind of miscommunication with the guest which we apologize for , and we have marked your response for any future inconvenience and will try our best that it should not happen in future , we appreciate your time for leaving us a review. Thanks Management

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean. Bed was comfortable and breakfast was decent
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

4/10 Poor

Lindsay

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC wasn’t cold, it was set on 61 and it felt like 75 temp never changed through out the night. Also the fridge didn’t work, so all snacks/drinks I bought for my kids wrestling tournament the next day and our leftover dinner went to waste. It was also into that there was no bath tub , only a shower
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Apr 5, 2024
We have taken your feedback on board , and we will strive to make improvements accordingly , and we have marked your response for any future inconvenience and will try our best that it should not happen in future , we appreciate your time for leaving us a review. Thanks Management

6/10 Okay

Peter, Exeter

Traveled with partner
Water leak in bathroom, room could use updating. The property was going through a transition from sleep inn to comfort inn. A bit hard to find since we were looking for sleep inn but is now called comfort inn.
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Apr 5, 2024
We have taken your feedback on board , and we will strive to make improvements accordingly , and we have marked your response for any future inconvenience and will try our best that it should not happen in future , we appreciate your time for leaving us a review. Thanks Management

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

2/10 Terrible

Yosef

Stayed 1 night in Jan 2024

10/10 Excellent

Vanessa

Stayed 1 night in Jan 2024
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

4/10 Poor

Richard P

Stayed 2 nights in Dec 2023

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was very large and modernized. breakfast was very good.
Stayed 1 night in Dec 2023
Response from Management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night clean and quiet
Stayed 1 night in Jan 2024
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Just stayed one night with my kids. Beds were very comfy and we slept great. Breakfast was good too.
Stayed 1 night in Dec 2023
Response from Management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

10/10 Excellent

Joann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay!
The woman who checked us in was extra friendly and helpful. She made us feel welcome. The room was modern and stylish and was very clean. I would highly recommend this hotel.
Stayed 1 night in Dec 2023
Response from Management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

10/10 Excellent

Jervon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and affordable easy to get to
Stayed 2 nights in Dec 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

10/10 Excellent

antonio

Stayed 1 night in Dec 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

10/10 Excellent

Jeffrey, Creedmoor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

10/10 Excellent

Jervon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing stuck out from this property but nothing bad about it either
Stayed 1 night in Dec 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

10/10 Excellent

DEBRA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful
Stayed 1 night in Dec 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel looks to be recently renovated. I’m a contractor so I pick everything apart but was pleasantly surprised by how well it looked. The curbless showers were a nice surprise. I mostly remodel bathrooms so that’s always the first thing that I look at in hotels and this was done pretty well. Great rates too!
Stayed 1 night in Dec 2023
Response from Management on Apr 2, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

10/10 Excellent

Stan

Traveled with partner
Liked: Amenities, property conditions & facilities
Everything was excellent t except there was a lot of noise in the hallway, which may have been because we were located close to the breakfast area, but apart from that, it was a very enjoyable experience
Stayed 1 night in Dec 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

8/10 Good

Lalit

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good on weekends, need to improve on weekdays.
Stayed 3 nights in Nov 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

2/10 Terrible

Aimee

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dismayed
This was the worst stay I’ve ever had. The front desk person was really trying to be accommodating as much as she could. I had to move rooms as soon as I got there. The first room had no refrigerator as expected at the time of reservation. The second room smelled so bad like a wet dog had stayed there and maybe died! And I was told that there were no other rooms available other than that one at the time. Luckily I brought a large can of Lysol with me, because t that barley helped. I had no coffee maker as told by the front desk. I guess you pay for what you get.
Stayed 3 nights in Nov 2023

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was small, no fruit thank you
Stayed 1 night in Nov 2023

10/10 Excellent

tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff
Stayed 2 nights in Nov 2023
Response from Management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

8/10 Good

Lois

Stayed 1 night in Nov 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

8/10 Good

adel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

4/10 Poor

Conrad

Liked: Cleanliness, staff & service, room comfort
Hotels. com screw up!
The issue was with Hotels.com who did not follow up & ensure our reservation was complete when we arrived for check in. There was reservation confirmed in our name even though we had confirmation it was made & payment made. The Hotel said they received no booking from Hotel.com, so spent over 1 hour calling & trying to get the confirmation & reservation made. The Hotel could not honor the reservation & price & would have to charge us separately & then we would have to get the refund from Hotels. com which we were not prepared to do. Finally after reaching Hotels.com customer service then resent the reservation to the Hotel so they could proceed. Why did they not follow up on this electronic glitch, Sleep Inn not acknowledging the order? Totally unacceptable, but thankfully the Hotel - Sleep Inn had rooms available & finally honored the original price & reservation.
Stayed 1 night in Nov 2023

10/10 Excellent

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sleep Inn proved to be a hidden Gem! Past reviews spoke of construction so we were hesitant, but they have completed that and the upgrades are perfect. We were greeted by "Brenna" who shared info on our dining at The Sports Page (which was also excellent) The Breakfast Buffet was clean, fresh, and plentiful. Will definitely stay here again!
Stayed 1 night in Nov 2023
Response from Management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

10/10 Excellent

barbara

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again.

6/10 Okay

LeeAnn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay was fine just in the middle on construction & things were left unfinished
Stayed 1 night in Oct 2023

10/10 Excellent

Janessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the new renovation of the hotel and how it felt like home :)
Stayed 1 night in Oct 2023
Response from management on Apr 3, 2024
We are incredibly grateful that you took the time out to leave us a 5-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again

8/10 Good

Laurie

Stayed 3 nights in Sep 2023

6/10 Okay

DEBORAH, IPSWICH

Traveled with partner
Liked: Cleanliness, staff & service
Disappointed no pool or breakfast during renovations How hard would it be to provide coffee and muffins?
Stayed 1 night in Sep 2023

6/10 Okay

Diane

Traveled with partner
Disliked: Staff & service, property conditions & facilities
No amenities due to construction but I was informed ahead of time. Front desk had no personality
Stayed 1 night in Sep 2023

6/10 Okay

Sherry

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is being renovated but there wasn’t hot water and the coffee machine in the room was broken. All the windows were covered on the outside for painting. The site didn’t depict that the pool was closed and breakfast/coffee was not available.
Stayed 1 night in Sep 2023

2/10 Terrible

Carolynn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovations No Bfast. Ill equipped rooms & the most I’ve ever payed to stay there.
Stayed 2 nights in Aug 2023

10/10 Excellent

Graham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do wish we would have known that the breakfast area and pool were closed before we signed up!
Stayed 1 night in Sep 2023

2/10 Terrible

Timothy

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
not so good experience
i complained to the front desk about my refrigerator not working and my air-conditioned leaking water and it was working making it hot in my room.
Stayed 1 night in Aug 2023

10/10 Excellent

Paulette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Under renovation. No breakfast available. Room seems updated and nice enough. Price was good.
Stayed 1 night in Aug 2023