Ratings based on 102 Verified Reviews

3.5 out of 5
65% of guests recommend
3.8 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Indianapolis, IN

Return Visit Not the Same

Posted Nov 17, 2017
Pros: Convenience to AU campus and to O'Brian's Tavern. This made the Surrey Inn ideal from a location standpoint.
Cons: See my comments above.
Location: I already did. Very convenient to AU campus and O'Brian's Tavern.
Have stayed here once before because of convenience to Ashland University campus. IN the past, it has been okay and I never came to the Surrey Inn expecting the quality of a Marriott or Hilton property. But, this return visit will probably be my last. Towels in the room looked like they should have been replaced 6 months ago. Instead of looking like clean, fluffy white towels, they were gray and looked worn. Also, the toilet paper roll in the bathroom had about five sheets of toilet paper on it. Now, there was a new roll of toilet paper on the back of the toilet, but this gave me the impression that the room had not been serviced properly. Last, I had to request maintenance to come to my room and find out why my "clicker" for the TV would not change the channels on the TV. As it turns out, the batteries were old and once the batteries were replaced, it functioned perfectly. Bottom line, I don't think the hotel is being serviced/maintained the way that it should be. The front desk clerk, Mindy, was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good deal for thebprice

Posted Oct 10, 2017
Needed a good bed with low hassle at a low price. The hotel was clean and the staff very polite. I will definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Posted Sep 30, 2017
Location: Good pub/restaurant adjacent to inn.
Decor was somewhat dated but the room was clean and comfortable. Current management is working hard to keep maintenance level high in an older facility. Very pleasant stay.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 1, 2017 on Hotels
4 out of 5
by Donald

did the job

Posted Jul 30, 2017 on Hotels
I called to confirm reservation .the lady asked if I could call back that she was taking a shower.not real professional!
2 out of 5
by Rick

Posted Jul 29, 2017 on Hotels
It was a place to sleep and shower. TV didn't work.
3 out of 5
by Jose

This traveler left a rating score only Posted Jul 3, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
An older facility but very nice. The staff were very helpful. Good price.
Comment from Hotel Management
Jul 2, 2017 by Jay, Hotel Management
Thank you
4 out of 5
by A verified traveler

Older but clean.

Posted Jun 26, 2017 on Hotels
Hotel is older condition but is very clean. The mattresses need replaced but are ok for a one night sleep over. Continental breakfast below normal (bread for toast with a jar of peanut butter everyone uses-YUCK!, boxes of cereal, no sugar, no napkins) not well kept.
4 out of 5
by Kimberly

This traveler left a rating score only Posted Jun 25, 2017 on Hotels