Ratings based on 56 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by Gordon

A wonderful luxurious Japanese hotel

Posted Nov 30, 2017 on Hotels
A wonderful hotel with staff who were so willing to help us. We arrived in Aso by train and were not sure how to get to the hotel. Fortunately there is a tourist information desk in the station and the lady there rang the hotel for us and they sent a free shuttle car to take us to the hotel. They provided a free shuttle service to and from the station at various times during our stay. The room was so spacious and typically Japanese. Tea and tea making facilities were provided in the room together with a refrigerator stoked with a jug of iced water. Our futons were laid out for us each evening and cleared during the following morning. Staff at reception spoke English and were very helpful recommending and booking restaurants for us and booking taxis. The breakfasts provided were splendid; a magnificent buffet breakfast with a wide range of Japanese foods including a charcoal grill for fish, a range of salads, breads and croissants, yoghurt and cereals, tea, coffee, miso soup, etc. I wish were staying longer at this hotel it was so good and good value. The area is interesting because of volcanic activity; it is quite a rural small town so don't expect lots of entertainment, however the hotel does have its own onsens (spa baths) which appeal to a lot of the visitors.
4 out of 5
by A verified traveler

Posted Feb 12, 2017 on Hotels
Quiet, supermarket and drug store nearby (within 10 minutes walk). Quite good.
4 out of 5
by Vincent Hing Chong

traditional onsen lodging

Posted Jan 5, 2017 on Hotels
A great hotel with both indoor and outdoor hot spring pools to soak in.
4 out of 5
by A verified traveler

Clean hotel.

Posted Dec 6, 2016 on Hotels
Good.
5 out of 5
by A verified traveler

Worthwhile hotel

Posted Sep 15, 2015 on Hotels
Near Mount Aso with hot spring and hotel accomodation in good condition. Waiters can communicate clearly in English. Both Japanese traditional dinner and Japaneae buffet breakfast are good.
4 out of 5
by A verified traveler

Unexpectedly pleasant stay

Posted May 5, 2014 on Hotels
The drive to the hotel was a little winding for us, especially arriving as late as we did. However, the staff was amazingly welcoming and very helpful. The hotel was beautiful, from its foyer and garden area to the wonderfully sized rooms. We really enjoyed the tatami room and the amazing views from our room. If you will be in the Aso area, this is a wonderful choice!
5 out of 5
by A verified traveler from Toronto

Posted Mar 28, 2014 on Hotels
Very good service, particular the free shuttle between hotel and JR station.
5 out of 5
by A verified traveler

Great hotel in aso!

Posted May 1, 2013 on Hotels
Extremely friendly staff, free breakfast and dinner everyday, and offers a morning shuttle to the train station. We enjoyed our stay.
1 out of 5
by stephan

not the same room type as I expected

Posted Feb 19, 2013 on Hotels
I booked a western-Japanese room, but I was informed that I need to pay more when I got there. We have four people travelling in Japan, and we cannot fit in one Japanese room. So we pay for another room. :(
1 out of 5
by A verified traveler

Posted May 16, 2012 on Hotels
Disappointed with the amount I paid. Room was small, and over priced. Room was poorly maintained.