Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
46% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Denver

Great place to stay

Posted Jul 27, 2016
I'm so glad I tried this place. I was hesitant after reading the poor reviews, but those people must have crazy high expectations. I just needed a basic place to stay without maxing my credit card. Staff was amazing, bed was super comfortable, breakfast was better than most. Eggs, bacon, sausage, pancakes.Small adequate pool. True no AC, but I was fine with the fan. No reason not to stay here.
2 out of 5
by A verified traveler

You get what you pay for

Posted Jul 23, 2016
We couldn't wait to check out because room felt gross. Black hair all over the bathroom door.
Comment from Hotel Management
Jul 28, 2016 by Hotel Manager, Hotel Management
Hello Traveler, and thank you for leaving your feedback after your stay with us. I am sorry you experienced some cleanliness issues in your room. Your comments will be addressed and this kind of feedback will only help us in the future. I do hope you will give us another chance on your next trip to Snowmass Village.
2 out of 5
by A verified traveler from m

express??????

Posted Jul 20, 2016
The room was old and hammered. It looked more like a motel 6 than a holiday inn express. This motel doesn't have a/c. Woke up sweating during a July stay.
Comment from Hotel Management
Jul 25, 2016 by Hotel Manager, Hotel Management
Hello Bob, and thank you for your comments after your stay with us. I am sorry to see that the Holiday Inn Express Snowmass did not meet your expectations. Unfortunately, since we do not have air conditioning in our rooms, it can be difficult to control the temperature. Thanks again for your review, and I hope we have an opportunity to provide an extraordinary stay in the future.
5 out of 5
by A verified traveler

Wonderful location close to mayor tourist city

Posted Jul 19, 2016
Went to Aspen Colorado, got to ride the gondolas up the mountain and visit some wonderful locations in the city
1 out of 5
by A verified traveler

Luggage Stolen by Hotel Staff

Posted Jul 17, 2016
Upon checking out..I had couple hours before Hotel airport shuttle ride..I checked 4 bags with Front Desk Agents.. when I returned the bags had been left in the lobby Front Desk unattended and my backpack had been stolen which had my Passport,cash,Sunglasses, foul weather gear, work credentials etc..
Comment from Hotel Management
Jul 22, 2016 by Hotel Manager, Hotel Management
Hello traveler, thank you for leaving comments after your stay with us. I can assure you that we are working very closely with the police to locate your belongings after this highly unusual incident. We are very disappointed this is how your trip with us ended and look forward to a resolution soon.
1 out of 5
by A verified traveler from Los Angeles

Horrible hotel

Posted Jul 13, 2016
Cons: Cleanliness, fix the toilet, get a hair-dryer that works, fix the blinds, etc., etc.
Location: Aspen is great--just don't stay in this hotel!
We stayed all of 10 minutes before we found the toilet didn't flush, terrible short beds, dirt in every corner, blow-dryer didn't work, window blinds did not work, no AC, and internet was not working. Obviously the conditions were not worth the price, and the hotel would not refund our cost even though their room sucked and we only stayed 10 min before we decided to go to another hotel and save our trip. Steer clear!!
Comment from Hotel Management
Jul 18, 2016 by Hotel Manager, Hotel Management
Hello Dr. O., and thank you for your review of our hotel. I am sorry you had so many issues during your stay with us. We take your comments very seriously and will address these issues right away. I hope you will reconsider coming back as we are confident we can provide you with the service you deserve.
3 out of 5
by A verified traveler

It was close to food

Posted Jul 1, 2016
The service staff was minimal. He showers couldn't hold a constant temperature. The wifi was slower than the 3G service in the room. Breakfast was decent but had to wait for things to be refilled. L
2 out of 5
by A verified traveler

Doubt it's what you're expecting, ok in pinch

Posted Jul 1, 2016
So this hotel will not be what you're expecting if you think it will be in any way similar to your average holiday inn express. It is a holiday inn in name only. It is, however, a quirky old ski lodge that appears to be straight out of 1970, which after staying here, I've decided (hoped) that they were going for. It was small, rough around the edges, not very clean, yet in some weird way, cozy. At first sight, I thought staying here was the biggest disaster ever. It literally looked like a time machine had brought this place to modern day snowmass. Oh, and just like every lodge back then, THE ROOMS DO NOT HAVE A/C- which is fine for 10+ months a year, but beware the 88 degree days of summer. After staying in this place, however, I somehow walked away appreciating the experience. Though I doubt I'll personally stay here again, it might be just what you're looking for!! If the price is right, give it a shot.
Comment from Hotel Management
Jul 7, 2016 by Manager, Hotel Management
Hello J.W. Thank you for leaving a review of our hotel. I appreciate that you found your stay cozy. It appears we have an opportunity to improve our details in cleanliness. We will discuss this matter with our housekeeping team immediately. Thank you again for your comments and I hope you will visit us again!
3 out of 5
by Dominique

Posted Apr 6, 2016 on Hotels
There were a lot of hidden fees. They were overbooked and put me in the Westin next door which did not have complimentary breakfast and extra fees. They also completely messed up the car valet (they lost our keys), making us an hour late to leave.
2 out of 5
by A verified traveler

Ski in, ski out, good price, bad rooms

Posted Apr 5, 2016 on Orbitz
Pros: Proximity to slopes, price
Cons: Fix whatever is making that noise constantly!
Location: Dive bar just down the hill with cheap PBR, walking distance to most of the village. Fantastic location.
The common areas were nice, breakfast buffet was sufficient, great happy hour and food in the hotel bar. The room was a disaster. There is some thing in the room we were in that made loud banging noises constantly through the day an night at random intervals. Something makes sounds like a heavy door being slammed at varying volume levels. When I asked an employee about the sound, she only confirmed that yes that happens. Good thing I was so worn out from being on the slopes and not getting any sleep the night before, it allowed me to sleep well after the first night.