Ratings based on 526 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Florida
Posted Jan 8, 2018
Pros: The check in person was nice. The morning breakfast person was very nice and helpful.
Cons: Everything with the rooms! Everything.
The room thermostat was broken. The room was unbearably hot morning, noon and night. Upon repeated attempts with staff and management to have it fixed no resolution. Did not sleep at all because the room was so hot. The shower leaked morning, noon and night. Accommodations were extremely small and no room to move. Either have bigger room or have a smaller bed. And no one should ever have to endure the morning, noon and night frustration of a broken thermostat in the room. Left my reservation early at my own cost because it was such an unbearable situation with the broken thermostat.
for Everyoneby A verified traveler from California
Nice Cozy place to stay in Aspen! Great locationPosted Dec 27, 2017
Pros: Staff & Location
Location: Near all major places and restaurants and transportations!!
Very friendly staff and the Lodge was very near all around.
Posted Dec 10, 2017 on Hotels
for Everyoneby A verified traveler from dallas
Excellent stayPosted Nov 27, 2017 on Orbitz
The staff is friendly and very helpful. They allowed us in before the check in time. The breakfast area was shut down during our stay but we could still have free breakfast across the street at Hotel Aspen. Very small inconvenience. They offer free rides to the airport. Huge plus! Robert was very pleasant!
for Everyoneby A verified traveler
Perfect getawayPosted Nov 26, 2017
Such a clean and pleasant hotel. Great friendly staff. Food service is awesome, and so happy it was at least until 10am.
GreatPosted Nov 24, 2017 on Hotels
Posted Nov 23, 2017 on Hotels
for Everyoneby A verified traveler from Austin TX
Good location, Great staffPosted Nov 15, 2017
Pros: The location, price and staff were great. Breakfast included coffee, hot chocolate, apples, bagels, pancakes, waffles, cereal, bacon, eggs & potatoes
Cons: Unfortunately the actual property doesn't look like the pictures online. The buildings and rooms are very old and run-down.
Location: It's only a few blocks walk to downtown, shopping, supermarket, gondola, hiking ...etc.
We were there Nov 2017. We enjoyed the convenient location but might check out their sister property Hotel Aspen across the street next time because it looked in better condition.
for Everyoneby A verified traveler from denver co
MountainsPosted Nov 15, 2017
Great to have a fireplace !!! Our first stay here and heat did not work tho remote For AC?
Posted Nov 14, 2017 on Hotels