Comment from Hotel Management
Oct 12, 2016 by The Westin Snowmass Resort, Hotel Management
Thank you for your feedback, and we’re so sorry to hear that you weren’t fully satisfied with your accommodations. It is true that our hotel does possess a unique design due to being built into the mountain, so the original architects did have to think outside the box in exchange for securing our prime location. To make up for this on our end, we will always work with any guest who is unhappy with their accommodations and try to move them whenever it is possible. On a lighter note, we are very happy to hear that you were able to enjoy our wonderful location, clean facilities and friendly staff. We thank you again for your valuable feedback, and we hope you will consider giving us another chance to provide a more positive experience in the future.