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Reviews of Rixos President Astana

5 out of 5
Rixos President Astana
D. Kunayev Street 7, Astana

Reviews

8.8

Excellent

Rating 10 - Excellent. 63 out of 99 reviews" "
Rating 8 - Good. 21 out of 99 reviews" "
Rating 6 - Okay. 9 out of 99 reviews" "
Rating 4 - Poor. 3 out of 99 reviews" "
Rating 2 - Terrible. 3 out of 99 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: - great location, walking distance to some famous places of interest; - beautiful and big room - delicious breakfasts with lots of options - polite, helpful, and friendly personnel - swimming pool is large and warm - and overall just a very nice hotel CONS: - rug in a room was not very clean, could see some dirty spots on it; - room can be very very cold in winter, so have to keep a heater on all the time which can lead to a dry air; - frequent smells of food coming from the hotel kitchen (problems with kitchen hoods?)
Stayed 6 nights in Dec 2023
Response from Guest Relation Team on Dec 28, 2023
Dear Anna,Thank you for taking the time to review about Rixos President Astana Hotel.We are delighted that you found the location of our hotel to be convenient, and we are so happy to hear that we delivered a great service experience for you.Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We do apologize for all the inconveniences you have faced during your stay. We will certainly take into account your comments regarding the cold in the room and the smell from the kitchen. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel.Best regards,

10/10 Excellent

Stacey

Stayed 3 nights in Nov 2023
Response from Guest Relation Team on Dec 27, 2023
Dear Stacey,Thank you for taking the time to review about Rixos President Astana Hotel. We hope we have the pleasure of welcoming you back soon whenever your travels take you to Astana!Best regards,

2/10 Terrible

Darya

Stayed 1 night in Oct 2023

10/10 Excellent

Alexey

Stayed 1 night in May 2023
Response from Отдел по работе с гостям on Dec 27, 2023
Уважаемый Алексей,От лица команды отеля Rixos President Astana позвольте поблагодарить Вас за то, что нашли время оставить отзыв.Большое спасибо за Ваш прекрасный комментарии и такую высокую оценку нашей работы!Будем счастливы приветствовать Вас вновь в Rixos President Astana.С уважением,

10/10 Excellent

Lana

Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel and customer service!
Stayed 1 night in Feb 2022
Response from Guest Relation Team on May 11, 2022
Dear Lana, Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive such positive feedback and we'll make sure to share it with the whole team! We hope we have the pleasure of welcoming you back soon whenever your travels take you to Astana! Sincerely, Guest Relations Team

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Guest Relation Manager on Dec 27, 2021
Dear Mr. Douglas, Thanks for taking the time to share such wonderful score from your stay at Rixos President Hotel Astana. Our highly skilled team takes great pride in creating a unique atmosphere, with exceptional service and personal touch we are really pleased that you enjoyed the attention of our team members. Thanks again and we hope to welcome you back to Rixos President Hotel Astana soon. Merry Christmas & Happy New Year! Sincerely yours, Nailya Karipova,

10/10 Excellent

Nadezhda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequently stay here. Excellent price-value ratio.
Stayed 2 nights in Dec 2021
Response from Front Office Manager on Dec 21, 2021
Уважаемая Надежда, Спасибо за великолепную оценку нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Дархан Бигарин,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a couple issues
The hotel is nice and the room was very comfortable. The service was good, as was the food. Only issues are the equipment in the gym is need of replacement and maintenance (Technogym makes the worlds worst club level cardio machines). Also most of the world no longer allows smoking indoors, specifically international hotels. I wanted to eat and have a drink in the Irish Pub but the smell and level of smoke in the air was untorlerable for a noj smoker. Its extremly unhealthy and non eco friendly, and its puts off clients. You can eat in the lounge bar instead, however, it has a reduced menu (which makes no sense considering all food comes from the same kitchen).
Stayed 3 nights in Nov 2021
Response from Front Office Manager on Nov 30, 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin,

10/10 Excellent

Shukhrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Front Office Manager on Oct 18, 2021
Dear Shukhrat, We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Front Office Manager on Oct 15, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, Darkhan Bigarin,

6/10 Okay

Dmitry

Liked: Cleanliness, property conditions & facilities
Уставший отель из прошлого с евроремонтом, нуждается в обновлении, сервис слабенький
Stayed 3 nights in May 2021
Response from Front Office Manager on Jun 8, 2021
Уважаемый Дмитрий, Спасибо за то, что Вы нашли время поделиться своим мнением о прибывание в Rixos President Astana. Нам очень жаль, что предложенный сервис не соответствовал Вашим ожиданиям. Позвольте принести Вам наши самые искренние извинения. Мы будем очень признательны, если Вы предоставите нам шанс восстановить оказанное нам доверие. Мы Вам очень благодарны за отзыв, и искренне надеемся, что Вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. С уважением, Дархан Бигарин, Начальник отдела приема гостей

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Front Office Manager on Sep 9, 2020
Dear Guest, Thank you for the great evaluation of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, Darkhan Bigarin,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay n highly recommended
Excellent hotel with top notch resources in good location
Stayed 1 night in Feb 2020
Response from Front Office Manager on Sep 9, 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

catalina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing family relaxing time
The stay was perfect and comfortable.. they helped us with everything we need .the pool was so nice anq quiet and the breakfast was delicious.. looking forwad to come back....
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Very unique and nice hotel . Neighborhood is excellent. Good value for money
Stayed 1 night in Aug 2019

10/10 Excellent

Sachin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a good locatik to visit the sights. It is clean and the service was very good. The pool and spa facilities were very good. The obby restaurant had great food and we could sit next to a pianist. Breakfast had a really good selection of food and the quality was excellent. The only thing that could be improved would be a choice of fresh orange juice. I would definitely stay here again when back in kazakhstan.
Stayed 1 night in Jul 2019

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very bad room and furniture and Aircondition
Worst room and worst Aircondition and not equal for payment
Stayed 8 nights in Jun 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Rixos use to be a superb hotel In Astana-Nur-Sultan. But it is losing grounds. Best spa almost lost Balinese girls ( replaced with cheaper kazakhstanians). Swimming pool is under renovation, will see what will happen! Also it is rip-off - came with early flight at 4 am and was charged one more FULL day with incredible rate. Think twice about staying there.
Stayed 1 night in May 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Songbirds in central Nur-Sultan
One of the most opulent hotels in central Astana/Nur-Sultan, the Rixos is built around a huge hall filled with plants and large cages of songbirds. It's everything you would expect from this kind of hotel, with very polite and helpful staff, a nice breakfast restaurant, and a medium-sized underground spa and swimming pool. The location means its very easy to walk to Nurzhol Boulevard and other central locations. There isn't much that could be done differently here: it's a luxury hotel in a good location, and does exactly what it says on the tin.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel in a good location
extended my checkout stay w/o question, accommodating and very nice place to stay
Stayed 1 night in Jan 2019

10/10 Excellent

Kam Ying

Liked: Cleanliness, property conditions & facilities, room comfort
Great overall. Excellent for business travelers.
Spent 4 nights at the hotel. Big and clean room, nice view, great breakfast and short walking distance to malls. The staff at the front desk were very helpful and speak good English. However, I had booked a dinner reception for 14 people for our important guests. The staff at the restaurant kept mixing up the menu choices despite all the information sent to the sales representative well in advance. Apparently that was because their English was very limited. I had to serve the guests myself in the end. Also, on my last night, a staff entered my room at around 9pm without my permission. Not exactly sure why this was the case. Other than that it was a very nice stay.
Stayed 4 nights in Nov 2018

6/10 Okay

Joe, Los Angeles CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good. just like a crown plaza hotel. only complain: the hotel taxi is 5 times more than the city taxi.
Stayed 1 night in Oct 2018

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please pay attention to the breakfast menu
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel right in the city centre.
An amazing hotel right in the city centre. excellent swimming pool. very good breakfast. Noce hotel room. well insulated. reasonable speed WiFi (enough to watch movies). Top notch
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, close to offices on the south bank. Liked it very much.
Stayed 9 nights in Aug 2018

10/10 Excellent

Reid, Los Angeles Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious and well located
Luxurious hotel with very courteous and attentive staff. Very clean, with stuff pain constant detail throughout. The included breakfast buffet was absolutely astounding, with a wide selection, including sushi. Very minor cons: Check menu prices at the lounge, as a glass of sparkling water can set you back almost 6 US dollars, which I thought was a bit much. Also, it’s the first hotel I’ve ever stayed up that did not have a maildrop.
Stayed 2 nights in Jun 2018

10/10 Excellent

KZgirl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only stayed one night, but it was great.
Stayed 1 night in Jun 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

nnn, nnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always a pleasant to stay here
everything is perfect.... nice room,,.. nice staFF
Stayed 1 night in Feb 2018

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
very good location hotel
nice location , clean ,near to main areas of atraction ,mall the staff are very helpful near to many restaurants and its secure hotel
Stayed 5 nights in Jul 2017

8/10 Good

Max, Aulue Ata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in central Astana
Rixos is a nice hotel in central Astana, close to major attractions, governmental bodies etc. It is safe, clean and comfortable. Many important meetings and conferences are held in there. Good hotel. Perhaps the only minor issue in the hotel is the swimming pool:- it is not bad but if they could had added a bit of greenery in there it would be absolutely great, especially during long grey winter months.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Not the first choice in Astana anymore
They charge you a full fare (standard hotel rate) for early check-in before 0700

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Astana
The best hotel in Astana. Will always stay there. Highly recommended!

8/10 Good

Alexander, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Good facilities, clear room, kind staff, tasty meal

10/10 Excellent

Oleg, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Excellent hotel, outstanding staff, perfect. Very good restaurants, food is amazing.

10/10 Excellent

Thomas Godfrey, Rotorua, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable second time around.
A pleasant stay; and a very friendly and energetic crop of young staff to assist.

8/10 Good

agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Hotel with superior service.

8/10 Good

baruch, Tel-Aviv

Liked: Cleanliness, staff & service, property conditions & facilities
Still one of the top business hotels in Astana
avoid rooms at the end of the hallway, i.e. xx027 xx028 - the maid room is next door! tends to be noisy at times A/C was not effective - most of the time was too cold and I couldn't make it work properly. Shower is in poor condition the upside - free international calling from their IP phone installed in the room. Great gim and pool! good breakfast....

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very secure and nice but bad food!
The Rixos is very secure and nice and the staff is very courteous but the food we order for room service was expensive and bad. My all beef hamburger was beige/white and probably was more of a mixture of tofu and porc or chicken then beef. The pasta sauce tastes like it came from a can and the deserts we not very good either.

10/10 Excellent

Duncan, Witney, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel near the city centre
They look after you at the Rixos. My experience, during a busy time for staff looking after a large and high profile government delegation, was of excellent and courteous service, and outstanding facilities. I can't praise the hotel enough and hope to stay there again. It is one of the best hotels I have ever stayed at, and certainly the best in Central Asia.

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Emma, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Business Hotel
One Italian restaurant pretty empty. The more lively Irish pub with food, is full of smokers, nasty! The Lobby is great except the horrible caged birds, should be removed immediately, their incessant chirping (probably let me out, let me out - of the cages!) is irritating and distracting. Dear Rixos, please remove these birds from your lobby! Lovely piano player with flutist, this is what is needed in the lobby area not distressed birds!
Response from Elena Shvarts on Sep 21, 2015
Dear Emma, Thank you for sharing your experiences at Rixos President Astana. I would like to inform you that we have made many improvements on our services and looking forward to welcome you at Rixos President Astana hotel again soon. Best Regards, Elena Shvarts Rooms Division Manager