Ratings based on 6 Verified Reviews

4.5 out of 5
100% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Comfortable

Posted Sep 23, 2016
Good facilities, clear room, kind staff, tasty meal
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Brussels

Very pleased

Posted Aug 29, 2016
Pros: Everything.
Cons: nothing
Excellent hotel, outstanding staff, perfect. Very good restaurants, food is amazing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very secure and nice but bad food!

Posted Apr 20, 2016
Pros: The staff, Lobby, elevator and spa were nice
Cons: The food!
The Rixos is very secure and nice and the staff is very courteous but the food we order for room service was expensive and bad. My all beef hamburger was beige/white and probably was more of a mixture of tofu and porc or chicken then beef. The pasta sauce tastes like it came from a can and the deserts we not very good either.
5 out of 5
Recommended
for Everyone
by A verified traveler from Witney, UK

Luxury hotel near the city centre

Posted Mar 9, 2016
Pros: Great and courteous staff, excellent facilities, attractive rooms.
Location: Close to government, tourist attractions and shopping. Ideal location in Astana.
They look after you at the Rixos. My experience, during a busy time for staff looking after a large and high profile government delegation, was of excellent and courteous service, and outstanding facilities. I can't praise the hotel enough and hope to stay there again. It is one of the best hotels I have ever stayed at, and certainly the best in Central Asia.
4 out of 5
Recommended
for Everyone
by Emma from London

Convenient Business Hotel

Posted Mar 29, 2014
Pros: dramatic high ceiling from the plant filled lobby. Staff very pleasant, helpful and many speak very good english
Cons: see above about moving the poor caged birds from the lobby area
Location: was on a business trip, so had no time to check out anything of note on the cultural side
One Italian restaurant pretty empty. The more lively Irish pub with food, is full of smokers, nasty! The Lobby is great except the horrible caged birds, should be removed immediately, their incessant chirping (probably let me out, let me out - of the cages!) is irritating and distracting. Dear Rixos, please remove these birds from your lobby! Lovely piano player with flutist, this is what is needed in the lobby area not distressed birds!
Comment from Hotel Management
Sep 21, 2015 by Elena Shvarts, Hotel Management
Dear Emma, Thank you for sharing your experiences at Rixos President Astana. I would like to inform you that we have made many improvements on our services and looking forward to welcome you at Rixos President Astana hotel again soon. Best Regards, Elena Shvarts Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2016
Pros: nettes Personal
Cons: bessere Info zu Einkaufsmöglichkeiten
Location: direkt im neuen Stadtzentrum, fußläufig zur Oper
Sehr komfortables Hotel, Kurzreise 2 Personen zum Kennenlernen von Alt- und Neustadt