Bedbugs and bad service
Posted Apr 19, 2016 on Hotels
This review is concerning my second stay at this establishment. It's a basic place. The rooms are spartan, but fine if you're just looking for a place to crash. Service is generally unremarkable at first glance.
I'm writing in order to describe my latest experience, which lasted around 10 or 15 minutes total.
A few minutes after I checked into my room, I noticed a brown spot on the pillow. A closer inspection revealed that the spot was in fact a bedbug. I killed it, scooped it up into one of the cups from the room, and took it right down to the front desk along with my bags.
The guy at the desk apologized profusely and swore that it was very, very, very rare. I believe him to some extent, but I wasn't going to leave it to chance. They offered a different room, but I asked for a refund instead. He agreed and promised to pass the request on to management in the morning along with my contact information.
I didn't hear from the manager, so I called later in the afternoon. Whoever I spoke to swore that "there are no bedbugs in this facility", and refused a refund. I pointed out that I appreciated that "there are no bedbugs in this facility", but there was one last night. This went nowhere.
The upside is that I'm not out a ton of cash, because the place is on the cheap side. The downside is the lack of willingness to do the right thing on the part of the hotel. I know you get what you pay for, but I feel that this is unacceptable regardless.