Outdoor pool, open 7:00 AM to 10:00 AM, pool umbrellas, sun loungers

Reviews of Crowne Plaza Asuncion, an IHG Hotel

4 out of 5
Crowne Plaza Asuncion, an IHG Hotel
Cerro Cora 939, Asunción

Reviews

8.0

Very Good

Rating 10 - Excellent. 41 out of 122 reviews" "
Rating 8 - Good. 49 out of 122 reviews" "
Rating 6 - Okay. 17 out of 122 reviews" "
Rating 4 - Poor. 10 out of 122 reviews" "
Rating 2 - Terrible. 5 out of 122 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ana on Apr 8, 2024
AntonThank you for taking the time to tell us about your experience at Crowne Plaza ASUNCION.Please note that his comments are extremely valuable to us. We use feedback, like yours, to make ongoing changes to our brand to improve the guest experience. We hope you will give us the opportunity to serve you again in the future.Sincerely,Ana Victoria Aranda RuizFront Desk Supervisor

6/10 Okay

Omar

Liked: Cleanliness, staff & service, amenities
-
Stayed 4 nights in Jan 2024
Response from Ana on Apr 8, 2024
Dear OmarThank you for taking the time to tell us about your experience at Crowne Plaza ASUNCION.Please note that his comments are extremely valuable to us. We use feedback, like yours, to make ongoing changes to our brand to improve the guest experience. We hope you will give us the opportunity to serve you again in the future.Sincerely,Ana Victoria Aranda RuizFront Desk Supervisor

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay in Ascuncion
Great hotel with great gym, breakfast buffet and a very very friendly staff!
Stayed 3 nights in Nov 2023
Response from Reservation Department on Nov 21, 2023
Dear Harris, thank you for your review about your stay at Crowne Plaza Asuncion.Best regards.

10/10 Excellent

Dylan

Stayed 1 night in Sep 2023
Response from Departamento de Reservas. on Sep 20, 2023
Estimado Sr. Dylan,Muchas gracias por dejar su comentario de satisfacción sobre nuestros servicios. Estamos contentos de que su estadía haya sido excelente, quedamos a disposición ante cualquier consulta o sugerencia.

6/10 Okay

Trevor

The rooms are dated.
Stayed 1 night in Jul 2023
Response from Reservation Department on Aug 9, 2023
Dear Trevor,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We are working to improve our facilities.Again, thank you for sharing your comments.Best regards.

8/10 Good

Jorge

Stayed 3 nights in May 2023
Response from Departamento de Reservas. on Jun 2, 2023
Estimado Sr. Jorge, muchas gracias por su retorno en cuanto a su experiencia durante su estancia ya que comentarios como el suyo nos ayudan a seguir mejorando nuestros servicios. Tendremos muy encuenta su comentario para que su proxima visita sea de su agrado en un 100%. Esperamos tenerlo de vuelta.

10/10 Excellent

Claudia

Stayed 2 nights in Jan 2023
Response from Departamento de Reservas. on Feb 1, 2023
Estimada Sra. Paula,Muchas gracias por visitarnos y dejar su encuesta de satisfacción la cual nos ayuda mucho para seguir mejorando y dar el mejor servicio. Lo esperamos nuevamente por el Crowne Plaza Asunción. Departamento de Reservas.

10/10 Excellent

Saulo

Stayed 3 nights in Dec 2022
Response from Departamento de Reservas. on Feb 1, 2023
Estimado Sr. Saulo,Muchas gracias por visitarnos y dejar su encuesta de satisfacción la cual nos ayuda mucho para seguir mejorando y dar el mejor servicio. Lo esperamos nuevamente por el Crowne Plaza Asunción. Departamento de Reservas.

10/10 Excellent

Stefano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff trying to do their best to satisfy any request and make guests comfortable.
Response from Reservation Department on Dec 6, 2022
Dear Stefano,Thank you for taking the time to tell us about your experience at Crowne Plaza ASUNCIÓN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.

10/10 Excellent

Miguel

Stayed 1 night in Oct 2022
Response from Reservation Department on Dec 6, 2022
Dear Miguel,Thank you for taking the time to tell us about your experience at Crowne Plaza ASUNCIÓN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.

2/10 Terrible

Sofia

Stayed 2 nights in Oct 2022

8/10 Good

Nick

Stayed 2 nights in Sep 2022
Response from Departamento de Reservas on Oct 4, 2022
Gracias por tomarse el tiempo de contarnos su experiencia en el Crowne Plaza ASUNCIÓN. Por favor, sepa que su comentario es muy valioso para nosotros. Usamos los comentarios, como el suyo, para hacer cambios continuamente en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos dé la oportunidad de servirle de nuevo en el futuro. Agradecemos su preferencia y por favor, ante cualquier consulta o información adicional no dude en contactarnos directamente al 59521452682 o a reservas@crowneasuncion.com.py. Saludos cordiales.

2/10 Terrible

George

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I ask with 24 h before checkin for refund because I got corona virus and you refused me… I will never come to your hotel.
Stayed 1 night in Sep 2022

6/10 Okay

Ricardo Martin

Stayed 2 nights in Jun 2022
Response from Departamento de Reservas on Jun 23, 2022
Estimado Sr. Ricardo Martin, Gracias por tomarse el tiempo de contarnos su experiencia en el Crowne Plaza ASUNCIÓN. Por favor, sepa que su comentario es muy valioso para nosotros. Usamos los comentarios, como el suyo, para hacer cambios continuamente en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos dé la oportunidad de servirle de nuevo en el futuro. Agradecemos su preferencia y por favor, ante cualquier consulta o información adicional no dude en contactarnos directamente al +59521452682 o a reservas@crowneasuncion.com.py. Saludos cordiales.

8/10 Good

Leandro Augusto

Stayed 3 nights in Jun 2022
Response from Departamento de Reservas on Jun 22, 2022
Estimado Sr. Leandro, Agradecemos se haya tomado el tiempo de remitirnos su puntuación respecto a su estadía con nosotros. Comentarios como los suyos nos ayudan a seguir trabajando para ofrecer un servicio de excelencia a nuestros huéspedes. Esperamos recibir su visita nuevamente a nuestras instalaciones. Quedamos a las órdenes ante cualquier consulta adicional. Saludos cordiales.

6/10 Okay

Daniella

Stayed 7 nights in May 2022

4/10 Poor

Kathrin

Stayed 6 nights in May 2022
Response from Departamento de Reservas on May 31, 2022
Buenos días estimada Sra. Kathrin. Agradecemos se haya tomado el tiempo de remitirnos su puntuación respecto a su estadía con nosotros. Comentarios como los suyos nos ayudan a seguir trabajando para ofrecer un servicio de excelencia a nuestros huéspedes. Esperamos recibir su visita nuevamente a nuestras instalaciones. Quedamos a las órdenes ante cualquier consulta adicional. Saludos cordiales.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniente location; quite unsafe at night though.
Stayed 28 nights in Apr 2022
Response from Departamento de Reservas on Jun 23, 2022
Dear Carlos. Thank you for taking the time to tell us about your experience at Crowne Plaza ASUNCION. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me here. Best regards.

8/10 Good

YONGHWAN

Stayed 1 night in Apr 2022
Response from Departamento de Reservas on May 18, 2022
Buenos días estimado Sr. Yonghwan. Agradecemos se haya tomado el tiempo de remitirnos su puntuación respecto a su estadía con nosotros. Comentarios como los suyos nos ayudan a seguir trabajando para ofrecer un servicio de excelencia a nuestros huéspedes. Esperamos recibir su visita nuevamente a nuestras instalaciones. Quedamos a las órdenes ante cualquier consulta adicional. Saludos cordiales. Departamento de Reservas.

8/10 Good

tejadas

Stayed 2 nights in Mar 2022
Response from Departamento de Reservas on Apr 8, 2022
Buenos días estimado Sr. Tejadas. Agradecemos se haya tomado el tiempo de remitirnos su puntuación respecto a su estadía con nosotros. Comentarios como los suyos nos ayudan a seguir trabajando para ofrecer un servicio de excelencia a nuestros huéspedes. Esperamos recibir su visita nuevamente a nuestras instalaciones. Quedamos a las órdenes ante cualquier consulta adicional. Saludos cordiales. Departamento de Reservas.

10/10 Excellent

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in downtown, bed was comfy and room was clean !
Stayed 1 night in Feb 2022

10/10 Excellent

FABIAN

Stayed 1 night in Feb 2022

10/10 Excellent

Christell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Willian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Orlando

Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and spoke english. Room service has good food. Located near local bars and Ubers werw always close.
Stayed 6 nights in Feb 2020
Response from Elizabeth Riveros on Feb 20, 2020
Dear Guest; We appreciate the preference and, as indicated, we are pleased to know that we have met all your expectations, during your stay and that you have felt at home. See you soon again. Best Regards,

8/10 Good

P., VA

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
It’s ok, but not in a good location, quite far from everywhere
Stayed 1 night in Feb 2020
Response from Mr. on Mar 5, 2020
Dear Thank you very much for choosing Crowne Plaza in Asuncion, it was a pleasure to welcome you and we are pleased to know that I enjoy our room. We hope to receive it again soon. Best Regards - Booking Department

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2020
Response from Mr on Mar 5, 2020
Dear Mr. Thank you very much for choosing Crowne Plaza in Asuncion, your score is very important to us, they help us to improve, I will also extend your pleasant experience with our team, the room and the points that met your expectations. We look forward to receiving you very soon again. Regards - Booking Department

8/10 Good

Peter

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, room comfort
The staff were all very friendly and attentive.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice, just the internet is very slow...
Stayed 3 nights in Jul 2019

10/10 Excellent

Jackie, Washington DC

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly and attentive staff. Beautiful pool area, new gym and spa amenities. Wilson's restaurant is very slow, most likely because of room service orders, but everything else was wonderful.
Stayed 1 night in May 2019
Response from Hotel reservation department on Jun 20, 2019
Dear Mrs. Jackie, Thank you for taking the time to share your comments and suggestions, help us improve, we will consider your suggestion regarding the Wilson restaurant. We work to create a memorable stay for each of our guests. We hope to receive it again very soon. Hotel reservation department

8/10 Good

Nassib, Curitiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great HOTEL
Hotel is good... Bad location.. Great service. Wonderful breakfast.
Stayed 2 nights in Apr 2019
Response from Hotel booking departament. on Jun 20, 2019
Dear Nassib, Thank you for taking the time to comment on your experience at our Crowne Plaza hotel, we are pleased to know that you felt comfortable and that we met your expectations. We hope to receive it soon again. Hotel booking departament.

8/10 Good

Arnaud G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Convenient hotel in a nice area of Asuncion. Noting that the staff is extremely helpful and kind.
Stayed 2 nights in Sep 2018

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Asunción
Excellent service, kind staff, very attentive to offer excellent service! 3 fantastic restaurants in the hotel or across the street. Great value. Highly recommend.

10/10 Excellent

Éderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Perfect choice for business! Good location - historical donwtown. Gym very well equiped.
Stayed 4 nights in Dec 2017
Dear Mr. Ederson, Thank you very much for taking the time to share your comments, we truly appreciate it. We are pleased to know you had a pleasent stay with us and that you enjoyed our hotel location and facilities. We look forward to welcome you back in the near future. Should you require any further assistance, please don't hesitate to contact us. Best regards, Nathalia Cardenas Guest Experience Manager

8/10 Good

Ollie, Narnia

Liked: Cleanliness, staff & service, room comfort
Almost perfect
Great location, good food, excellent staff. Room was superb. Only negative was the pool and spa facilitates were closed and this was not disclosed at time of booking. Bit disappointing as I spent the weekend there in addition to a full week.
Stayed 7 nights in Oct 2017
Response from Nathalia Cardenas on Dec 22, 2017
Dear Ms. Ollie, Thank you for taking the time to share your comments with us. We are pleased to know you enjoyed your room, the food and the hotel location. We apologize for the regrettable experience you encountered during your stay, we are currently undergoing some renovations, we are working on improving our hotel facilities to offer our guests a better service. We look forward to welcome you back soon. Should you have any question or require any further assistance please don't hesitate to contact us. Best regards, Nathalia Cardenas Guest Experience Manager

2/10 Terrible

Julian, Nashville, TN USA

Disliked: Staff & service, property conditions & facilities, room comfort
No cold water and construction noise at 6:30am :-(
Extremely disappointed with the hotel. Stayed at the Executive Suite and experienced hotel construction noises right outside my window every morning starting at 6:30am. In top of that, they decided to empty the pool and fill it up on a Saturday morning, cutting off cold water from the bathrooms for about 3+ hours during peak hours (9am - 12 noon). TV was not working, poor water pressure from the showers and shower door dislocated. Tried to speak with the managers and they had me wait. Lesson learned, next time I will stay at the Sheraton hotel.
Stayed 4 nights in Aug 2017

8/10 Good

Hamish, Melbourne, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Convenient location to downtown area
I'd recommend this hotel for a business stay or when the pool and spa are fixed up for a holiday stopover to base yourself for a walk around the older downtown area. The aircon was efficient but at times it was a little noisy.
Stayed 7 nights in Aug 2017

4/10 Poor

JAY, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for business meetings
There was only one problem: When I arrived at 4 am on Monday 7-24, I never was verified how many days I was going to stay, what were the cut off times. I was in the middle of a meeting and I needed to go to my room to get something. The card did not work and when I went to the front desk to replace it they told me that I was not longer admitted because my reservation ended at noon of 7-25, when I clearly requested 3 days for the business egagement I had. So I saw myself in the middle of the day without a room. They told me the only room they had was a presidential suite at 780 dollars a night. I plead with them and I got it for 450. I did not have any other choice. This was very bad. I do not recomend this hotel staff to no one!! they shoul of told me at the begining what to expect so I could of made arrangements, no to the end and on top exped 450 dollars for 5 hours sleep . My plain left at 2 am. BAD!!!
Stayed 2 nights in Jul 2017

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2017

6/10 Okay

Melvin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel some better options in the same city
The hotel service was great! The rooms however were prehistoric old and not very clean. Given that it was my first time in the city, I was unaware of the different options of hotels. The Gym was not so great and the pool area was being renovated so it was extremely dusty in the gym because the pool is on the same floor as the gym. Didn't seem that the pool will be ready before 2020 if they work fast.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort

8/10 Good

Oscar, Miramar FL

Liked: Staff & service, room comfort
Good Hotel
Short trip but it is good to have a clean bed for night

4/10 Poor

Anders, Sto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst horel in town
Upon arrival at 7am i was asked to pay for an additional night to get an early check in. I said i read my emails, have breakfast, shower in the fitness and come back later. Then they didnt have any room available. I finally got a room at 1130. In the back of the hotel, the corridor was damp and wall under renovation. No isolation between room. Heard tv from one side until 3am and noise from the bathroom on the other side from 4am. Alarmclock not turned off from previous guest woke me up at 530 after aost no sleep.
Response from Aracely on May 14, 2016
Dear Mr. Anders, Thank you very much for taking your time and letting us know about your stay with us. Your comments will help us improve our services every day. I am very sorry to know that your stay was not what you expected, as this was not the experience we wished for you. I will meet personally with the departments responsable and will follow up on your comments. We hope to receive your visit again soon and this time meet your expectations. Best regards, Front Office Manager. .

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowne Plaza Asuncion
Well located (downtown area) with clean and nice rooms

8/10 Good

Rogelio, Chicago, USA.

Liked: Cleanliness, staff & service, room comfort
Good hotel better staff
King rooms are very small. I recommend you book double bed. Staff is very friendly and they try to go the extra mile for you.
Response from Aracely on Dec 26, 2015
Dear Mr. Rogelio, Thank you for taking time to leave a review. We deeply appreciate your positive comments and we are glad to know that we are on the right path. We are looking forward to welcome you in our Hotel soon to experience our brand service. Sincerely yours, Aracely Giménez Guest Service Department Hotel Crowne Plaza Asunción

4/10 Poor

Enrique, Alabama

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel
I was in the hotel for a business trip, the hotel location is in the downtown (very old and in bad shape place), the rooms are outdated, no to clean neither. I do not recommend this place to anyone.
Response from Aracely on Sep 19, 2015
Dear Mr. Enrique, Thank you very much for your time and for gave us valuable information. Concerning points that are related to the rooms, I am pleased to let you know that we are starting some renovations in all of the rooms from this year. These renovations also include all public areas. Your feedback will help us to improve the experience and work in all important points to ensure comfort during your next stay. I will pending about your answer and if you have any question or comment don´t hesitate to contact me. Yours sincerely,

10/10 Excellent

Nicolas, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great hotel, centrally located