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Reviews of Basma Hotel Aswan

4 out of 5
Basma Hotel Aswan
EI fanadek street, In Front Of The Nubian Museum, Aswan, Aswan

Reviews

7.2

Good

Rating 10 - Excellent. 58 out of 233 reviews" "
Rating 8 - Good. 73 out of 233 reviews" "
Rating 6 - Okay. 56 out of 233 reviews" "
Rating 4 - Poor. 25 out of 233 reviews" "
Rating 2 - Terrible. 21 out of 233 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Doreen

Traveled with partner
The property was very average. The rooms were fine and it had a pool. There was one restaurant that served decent food. Unfortunately several evenings they had only a poor but expensive buffet available. So there were no other options for food within walking distance.
Stayed 3 nights in Feb 2024
Response from Reham on Feb 17, 2024
We're really grateful and appreciate you taking the time to share your rating with us

6/10 Okay

Pablo

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel has a nice view, but it is in major renovations. Not worth it for the price we payed.
Stayed 1 night in Dec 2023
Response from Reham on Feb 15, 2024
Thank you for taking the time to review our services

2/10 Terrible

Humaira, Dallas

Stayed 2 nights in Dec 2023
Response from Reham on Feb 15, 2024
Thank you for taking the time to review our services

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Accommodating but less in professionalism
The location and view is great. Staff can be trained to the next level of professionalism compared to the other hotels I have stayed. At the checkout, the guy was so busy so even say thank you. Just handed me a print out and start talking to someone else. When I asked for an envelop , he just gave me one. There were other incidents as well… Rooms are a little out dated. Food was good but the cutleries, plates and the buffet area doesn’t meet the high standards.
Stayed 2 nights in Dec 2023
Response from Reham on Feb 15, 2024
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

4/10 Poor

Rajesh

Traveled with family
Disliked: Property conditions & facilities, room comfort
Hotel with huge potential fallen through the cracks
Stayed 1 night in Dec 2023
Response from Reham on Feb 15, 2024
Thank you for taking the time to review our services

6/10 Okay

David, Morgan Hill

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Reham on Dec 21, 2023
Dear David Thank you so much for the feedback! We appreciate your business and hope to see you again soon

6/10 Okay

Ovul

Traveled with family
Liked: Staff & service
Nice room with a view of the Nile. Beds are comfortable. Room was specious. Staff was great. Walking distance to city center. Nice property but there was construction work at the lobby and restaurant.
Stayed 3 nights in Nov 2023
Response from Reham on Dec 21, 2023
Dear Ovulthank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.

10/10 Excellent

Caroline, Raleigh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind and helpful. They helped with daytrips and ride to the airport. There was construction at the hotel and down the street but it was still quiet and clean. Pool side was great to rest after expeditions to archaeological sites. The Nubia Museum was conveniently across the street. Restaurant had pretty decent food.
Stayed 2 nights in Nov 2023
Response from Reham on Nov 30, 2023
Dear Caroline Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

6/10 Okay

Susan

Stayed 1 night in Nov 2023
Response from Reham on Nov 30, 2023
thank you so much

4/10 Poor

Jennifer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Contacted the hotel and they said construction was finished and when we arrived it was evidently not finished. Finger prints on drinking glasses, no coffee mugs, kettle was dirty, stained sink, toilet and bathtub, no hot water. Food was not fresh, buffet was still plastic wrapped, staff was touching everything with bare hands when organizing the breads and deserts. Internet was very spotty. Cannot make international phone calls from the hotel phone.
Stayed 1 night in Nov 2023
Response from Reham on Nov 28, 2023
Dear Jennifer I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Uncomfortable Stay!! 1 Star Hotel at best
This is not a 4 star hotel!! We were looking forward to getting a good night sleep after a long day trip and to our demise, the bed was hard as a rock!! Not to mention we had boulders as pillows. The hotel does not have queen beds so they put two single beds together just to have an awkward canyon in between my wife and I. There was not hot water for a shower and the power went out around midnight when we noticed the AC was off. I can’t emphasize enough to stay away from this hotel and go elsewhere for a comfortable stay.
Stayed 1 night in Nov 2023
Response from Reham on Nov 23, 2023
My Dear I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

6/10 Okay

DARREN, Waterloo

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Little outdated and far from the nile strip but 20/30 minutes walkable. My opinion that not good for seniors need taxi. Bad food (breakfast buffet) not fresh they serve from previous day food i guess. i got stomoch upset for couple of days to having their food
Stayed 3 nights in Nov 2023
Response from Reham on Nov 19, 2023
Dear DarrenI am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

8/10 Good

Albany

Traveled with family
Liked: Staff & service
This was a great stay at Basma Hotel Aswan. Check in was smooth, and contrast to other reviews our booking through expedia was recieved fine, with all requested extras fufilled. Lobby is manned 24/7 so our 3am check out was easy. The room was fine, for what you pay for we had no complaints. We got toiletries everyday the room was re-freshed/ cleaned well every day. We got a welcome drink and plate of food. Tea and coffee packets in the room and bottled water everyday. The wifi was good in rooms and shared areas. Pool was good, towels provided and beds comfortable. This area could of been cleaner, with the toilets here needing attention. This hotel has a great view of Aswan and the Nile. Its on a hill near the Cataract hotel. A good climb/ walk everyday into the town, about 30 mins to be central. The breakfast was good, buffet, could of done with more variety but we didnt go hungry. Staff are attentive and friendly. For the price point i would reccomend for a cheap and cheerful stay.
Stayed 5 nights in Nov 2023
Response from Reham on Nov 9, 2023
Dear AbanyWe’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

10/10 Excellent

yasmin, Clermont

Traveled with family
Liked: Cleanliness, staff & service
Beautiful property. Under major construction. Will be even more impressive once completed. Wonderful, hardworking elderly staff. Extremely gracious. Love it there mostly because of the staff.
Stayed 2 nights in Oct 2023
Response from Reham on Nov 4, 2023
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

4/10 Poor

Xia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located good place but service was not good and rooms were not clean.
Stayed 1 night in Oct 2023
Response from Reham on Nov 4, 2023
Dear XiaI am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

10/10 Excellent

Kelcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is just fantastic. Makes you feel like youre at a five star resort without the cost. The pool is the best part and the evening pool manager treated us so well and even gave me a cake for my birthday. Cool view of aswan and the lobby is very artsy and unique. Good food too!
Stayed 3 nights in Oct 2023
Response from Reham on Nov 4, 2023
Dear KelcieWe’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

4/10 Poor

Audrey

Disliked: Staff & service, property conditions & facilities
Not Worth The Price
I recently stayed at this hotel and was extremely disappointed by the check-in experience. The check-in time was clearly stated as 2pm, and I arrived at the hotel at 3pm, expecting a smooth process. However, my expectations were far from met. After completing all the necessary paperwork, I was asked to wait in the lobby for my room assignment. 30 long minutes passed, and I decided to approach a receptionist for an update. To my surprise, the receptionist responded with a curt "Sorry" and walked away without offering any further information. I had been initially attended to in English, so language wasn't a barrier here. Frustrated by the lack of communication, I approached another receptionist and inquired about the delay. She informed me that I would need to wait for another 20 minutes as the housekeeping staff were occupied. This was a considerable inconvenience, as I had to cancel a scheduled ticket collection appointment due to the delay. To make matters worse, when I finally checked into my room around 4pm, I discovered that I had been given two separate single beds instead of the queen bed I had requested. The beds could have been placed together. The only bright spot in my stay here was a receptionist helped to arrange a taxi for me during check-out. In conclusion, this accommodation does not worth the high price paid given the extreme delay in check-in, room assignment mishap, terrible customer service and average room condition.
Stayed 2 nights in Oct 2023
Response from Reham on Oct 23, 2023
Thank you for taking the time to review our services, I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

8/10 Good

Erick, Richmond Hill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location, beautiful views of the Nile. Excellent customer service. We really enjoyed our stay there.
Stayed 2 nights in Sep 2023
Response from Reham on Oct 17, 2023
Dear Erickwe are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to see you again soon.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
I was there just overnight. It was a lovely hotel, had a reasonable price.
Stayed 1 night in Oct 2023
Response from Reham on Oct 12, 2023
Dear Trevor We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

6/10 Okay

gefu

Traveled with family
Disliked: Cleanliness
Not clean bad service check in slow
Stayed 2 nights in Oct 2023
Response from Reham on Oct 7, 2023
Dear Gefu We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible

8/10 Good

Marion

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It is a very beautiful hotel in a great setting. The room was nice, spacious, clean. Staff who did the rooms failed to bring towels and a bath mat on a regular basis. Breakfast (included in the room rate), was good and we enjoyed the outdoors seating, with views of the river and their gorgeous swimming pool. I wouldn't recommend dining there. Meals were not very tasty, and didn't meet the menu's description. Having said that I didn't find any restaurants in Aswan that I would recommend. At check-out, they tried to charge US$89, which we did not owe!
Stayed 3 nights in Oct 2023
Response from Reham on Oct 7, 2023
Dear MarionWe're really grateful and appreciate you taking the time to share your rating with us.”

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and attentive during our stay. The buffet breakfast was good with lots of options. The beds were comfortable and our room was clean. The pool was nice to cool down in.
Stayed 3 nights in Aug 2023
Response from Reham on Aug 9, 2023
Dear Simon We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

8/10 Good

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean Breakfast service can be improved
Stayed 2 nights in Jul 2023
Response from Reham on Jul 16, 2023
Dear Khalid we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to see you again soon.

10/10 Excellent

Gerard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight before cruise. Pool open late which was great. Lovely breakfast. Amazing view from room.
Stayed 1 night in Jun 2023
Response from Reham on Jul 15, 2023
Dear GerardWe’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

10/10 Excellent

Candelaria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel. the staff were very professional and pleasant. breakfast was good.
Stayed 3 nights in Jun 2023
Response from Reham on Jun 24, 2023
Dear Candelaria We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

10/10 Excellent

Douha

Liked: Cleanliness, staff & service, property conditions & facilities
Love you guys
Stayed 1 night in May 2023
Response from Reham on Jun 5, 2023
Dear DouhaWe’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to see you again soon

10/10 Excellent

Thamer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Reham on May 22, 2023
Dear ThamerWe loved being of service to you and hope we can assist you again soon.

8/10 Good

Mohammad Azhar

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Reham on May 20, 2023
Dear Mohamed we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2023
Response from Reham on May 4, 2023
Dear Carlos Thank you so much for the feedback! We appreciate your review and hope to see you again soon

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Reham on May 4, 2023
Dear ThanhThank you so much for the feedback! We appreciate your review and hope to see you again soon

8/10 Good

Mahtab

Liked: Staff & service, amenities, property conditions & facilities
The hotel was old but the staff are good , the room is tidy and clean enough! The rate was more than 7!
Stayed 1 night in Mar 2023
Response from Reham on Mar 30, 2023
Dear , Mahtabwe are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
This hotel has a really nice view of the city, the rooms are big, and has some really nice installations, loved it
Stayed 1 night in Mar 2023
Response from Reham on Mar 26, 2023
Dear DavidThank you very much for taking the time to leave us a review, it is very much appreciated by us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Very worth the money. Deserves a better rating compared to what I have seen in Egypt
Stayed 1 night in Mar 2023
Response from Reham on Mar 16, 2023
we appreciate the fantastic review and are glad we could be of service. wish to see you again

10/10 Excellent

Zakaria, Mississauga

Traveled with family
Liked: Property conditions & facilities
I really amazed how this hotel is keeping such level of service which competes with the internationally managed hotels. We have enjoyed our staying and for sure we will do it again.
Stayed 2 nights in Mar 2023
Response from Reham on Mar 16, 2023
I would like to thank you for using our hotel your feedback is appreciated. Please come visit us again soon!

6/10 Okay

Christine

Traveled with family
Liked: Staff & service
It was fine - a bit overpriced for the rooms but the service was wonderful. A few weird things in the shower (the head kept falling off), the floor in the room was pretty dirty, and the AC/cooling system was terrible. The use very firm memory foam mattresses which probably work well for some people. Easy to walk to/from, the staff were great and helped with an early check in and late check out, arranging a guide and airport transfer.
Stayed 1 night in Mar 2023
Response from Reham on Mar 16, 2023
we appreciate your business and value your feedbackthanks and wish to see you again

10/10 Excellent

Joost

Stayed 9 nights in Feb 2023
Response from Reham on Mar 4, 2023
Dear .Joostwe appreciate your review and are glad we could be of service.

10/10 Excellent

Anita

Stayed 1 night in Feb 2023
Response from Reham on Mar 26, 2023
Dear Anita We're really grateful and appreciate you taking the time to share your rating with us

6/10 Okay

cecil

Traveled with family
Liked: Cleanliness, staff & service, amenities
Not that well run and down market s bit fir the price The buffet was bad and not soirtiding lunch or dinner F&B needs bug Shake up ! RAHEM -GUEST RELATIONS -WAS EXCELLENT SERVICE
Stayed 1 night in Feb 2023
Response from Reham on Mar 1, 2023
Dear CECIL we appreciate your review and value your feedbackThanks alot

6/10 Okay

Abdul Hamid

Disliked: Cleanliness
AVERAGE HOTEL NOT WORTH THE RATES CHRAGED
Average hotel Only good thing is the view from the room and breakfast was good. Room not so clean full of dust everywhere. Rooms need some renovations. Upon check nobody seems to bother showing me the room until asking someone to assist.
Stayed 3 nights in Feb 2023
Response from Reham on Feb 21, 2023
Dear Abdul Hamid We would not be able to grow and develop without feedback like yours,thanks alot

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. I would stay here again!
Great staff, well maintained room and amazing view
Stayed 1 night in Feb 2023
Response from Reham on Feb 19, 2023
•Thank you for taking the time to leave us a review

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Initially I felt the hotel was dated, a bit dark and could do with an update and a thorough clean. But in saying that, I was met with friendly staff. I was here 3 nights so starting feeling quite comfortable. Breakfast was sufficient, not a huge variety. Room was spacious with a lovely view of the Nile and city. If you’re after luxury, then book at the higher end hotels, if you’re looking for comfort, then this is it. *completely unrelated to the hotel, be mindful of the 5am wake-up from the mosque speakers*
Stayed 3 nights in Jan 2023
Response from Reham on Jan 9, 2023
Dear Yvette , it is because of customers like you that we continue to improve our services Please come see us again soon.

6/10 Okay

Ravi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Family stay
the stay was JUST OK. NO Gym facility. rooms were old.
Stayed 2 nights in Dec 2022
Response from Reham on Mar 1, 2023
Dear Ravi I would like to thank you for your review and your feedback is appreciated. Please come visit us again soonThanks

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great one night stay at the Basma. Really enjoyed the vast property, had great food at the restaurant, and an excellent massage by Nana at the spa. A perfect end to my 30 days of travel through Egypt.
Response from Basma hotel team on Dec 9, 2022
Dear MaryThank you for taking the time to leave us a review. You are more than welcome, we are very happy to hear that your experience with us was an amazing one!wish to see you again in our hotel.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Paul

Stayed 1 night in Oct 2022

10/10 Excellent

Benjamin

Stayed 1 night in Sep 2022
Response from Florance Victor on Sep 20, 2022
Dear Benjamin, Thank you for your feedback about Basma Hotel Aswan, we appreciate you taking the time to share your experience with other travelers we are delighted to receive such positive feedback. It will be shared with our entire team and will definitely encourage us to continue to provide such high-quality service and ensure all of our guests have the most unique and memorable stay. we look forward to welcoming you back again soon. Best Regards, Guest Relations.

10/10 Excellent

Leah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, staff & rooms are great. The pool furniture could use new cushions.
Stayed 1 night in Sep 2022
Response from Florance Victor on Sep 20, 2022
Dear Leah, Thank you for your feedback about Basma Hotel Aswan, we appreciate you taking the time to share your experience with other travelers we are delighted to receive such positive feedback. It will be shared with our entire team and will definitely encourage us to continue to provide such high-quality service and ensure all of our guests have the most unique and memorable stay. we look forward to welcoming you back again soon. Best Regards. Guest Relations.

10/10 Excellent

Rejoice

Stayed 3 nights in Aug 2022
Response from Florance Victor on Sep 2, 2022
Dear Rejoice, Thank you for your feedback about Basma Hotel Aswan, we appreciate you taking the time to share your experience with other travelers we are delighted to receive such positive feedback. It will be shared with our entire team and will definitely encourage us to continue to provide such high-quality service and ensure all of our guests have the most unique and memorable stay. we look forward to welcoming you back again soon. Best Regards, Guest Relations

8/10 Good

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great view
Good Hotel, walking distance from downtown and the unfinished ovelisk. Good facilities but need to improve internet and hotel entrance outside cleaning. There is an ATM inside not good for international cards
Stayed 1 night in May 2022
Response from Florance Victor on Sep 2, 2022
Dear Eduardo, Good morning from Basma Hotel Aswan. we would like to thank you for your positive words for Basma Hotel Aswan. we would like to apologize for the ATM. kindly be assured that your valuable comments are very important to us to improve our service towards our valuable guests and guide all the concerned departments to take the necessary actions for solving the problem. Looking forward to welcoming you soon to our hotel. Thanks & Best Regards. Guest Relations

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
An Ok hotel
This hotel was a jewel on its time; however, it is time for some major renovations. Lobby and restaurant were great, rooms need some work of basic maintenance. I requested a queen bed, but I received 2 twin beds. The wifi connection was poor and the A/C unit was very noisy, to the point that I could not sleep comfortable.
Stayed 2 nights in Mar 2022
Response from Florance Victor on Sep 2, 2022
Dear Jose, Good afternoon from Basma Hotel Aswan. we would like to thank you for your positive words for Basma Hotel Aswan. we would like to apologize for any problem that faced you. kindly be assured that your valuable comments are very important to us to improve our service towards our valuable guests and guide all the concerned departments to take the necessary actions for solving the problem. Looking forward to welcoming you soon to our hotel. Thanks & Best Regards. Guest Relations.