Ratings based on 558 Verified Reviews

4.3 out of 5
83% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2017
good at english and nice staffs. room was clean and comfortable. wanna stay here again
Comment from Hotel Management
Nov 6, 2017 by Bengi Han, Hotel Management
Dear Mr. Nami, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wifi problem

Posted Sep 29, 2017
The wifi in the new building of the hotel is so bad İ stayed before in the old building but this time my room was in the new building which is very good and comfortable but the wifi signal is very bad
Comment from Hotel Management
Oct 3, 2017 by Bengi Han, Hotel Management
Dear Guest, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. And the internet connection complains that You written had shared with our Hotel Management to take corrective and better actions for Your satisfaction… With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Great experience

Posted Sep 20, 2017
We stayed at the Gonen Hotel for 10 days and it was her. The location for our needs was good but Istanbul is a huge city so expect to take city transportation. The front desk experience was great, Erman could speak English so he was very helpful. Rooms were clean and the staff kept them neat and tidy. We enjoyed the outdoor pool especially because the days were hot. Breakfast was plentiful and the staff friendly. Room service was not the best. Food arrived cold and some of the options on the menu weren't available. Starcity Mall was right across the street if needed but if you go to Istanbul there is too much to see to waste time in a Mall. We recommend the Gonen for traveler's who want quality and service at a reasonable price
Comment from Hotel Management
Oct 5, 2017 by Bengi Han, Hotel Management
Dear Mrs. Heather, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from southwest France

Near airport

Posted Aug 7, 2017
The lounge and good service was a bit lacking. The buffet was fine but we wanted to order our food.
Comment from Hotel Management
Aug 26, 2017 by Bengi Han, Hotel Management
Dear Mr. Randy, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Manager
5 out of 5
by Brooke

Great hotel for staying near the atuturk airport!

Posted Jul 20, 2017 on Hotels
I really enjoyed my stay here. It is great if you want to be close to the airport. The pool area is nice and the greek restaurant inside was really good. There is also a supermarket next to it, so if you want fruit, snacks and drinks, it's a good place to get it. The buffet breakfast was an extensive Turkish style breakfast, which was really good! Turkish breakfast is different than american breakfast, so know that! Overall, the service was great. Room service was good and I enjoyed my two days there before heading off to the airport!
Comment from Hotel Management
Aug 29, 2017
Dear Mrs. Brooke, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Airport a shopping wass great.

Posted Jul 19, 2017
The staff was excellent helpful always on hand. The breakfast was wonderful Top hotel to be in Istanbul
Comment from Hotel Management
Aug 31, 2017 by Bengi Han, Hotel Management
Dear Mr. Mohammed Abdull, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Manager
4 out of 5
by Imad

perfect, Really 5 stars hotel...

Posted Jul 16, 2017 on Hotels
It was perfect. But a little bit far from the city.
Comment from Hotel Management
Aug 29, 2017
Dear Mr. Imad, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

The best hotel near Ataturk airport

Posted Jul 15, 2017
Pros: Convenience, cleanliness and the price.
Cons: Nothing
Location: Big mall to shop and eat.
I stayed at this hotel with my granddaughter before we left for France. it is a very short drive to and from airport. Hotel is very clean and staff is very polite and efficient. Right across, there is a mall. We ate there. Many choices to eat. I will stay there again. Thanks Gonen
Comment from Hotel Management
Jul 18, 2017 by Bengi Han, Hotel Management
Dear Mrs. Leyla, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Supervisor
1 out of 5
by A verified traveler

Posted Jul 14, 2017 on Hotels
Comment from Hotel Management
Jul 16, 2017
Dear Guest, We thank You very much for taking Your time and leaving us a note on Expedia which You inform us about your thoughts which You made during Your recent stay at Istanbul Gonen Hotel. According to Your given feedback, we have to regretfully realize that we were not able to meet Your expectations regarding our hotel. Please allow me an opportunity to introduce myself. May you please inform us about the reason of this estimation? What was the reason for it? So we may share Your complaints with our Hotel Management to take corrective and better actions for Your satisfaction… We hope to welcome You back to our Hotel in the near future that we will use as an opportunity to offer You further improved quality and hospitality to make Your stay a memorable one. Best Regards, Bengi HAN Guest Relation Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
It is much higher than your expectations with reasonable price.
Comment from Hotel Management
Jul 9, 2017 by Bengi Han, Hotel Management
Dear Guest, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Supervisor