Ratings based on 537 Verified Reviews

4.3 out of 5
83% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from southwest France

Near airport

Posted Aug 7, 2017
The lounge and good service was a bit lacking. The buffet was fine but we wanted to order our food.
Comment from Hotel Management
Aug 26, 2017 by Bengi Han, Hotel Management
Dear Mr. Randy, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Airport a shopping wass great.

Posted Jul 19, 2017
The staff was excellent helpful always on hand. The breakfast was wonderful Top hotel to be in Istanbul
Comment from Hotel Management
Aug 31, 2017 by Bengi Han, Hotel Management
Dear Mr. Mohammed Abdull, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

The best hotel near Ataturk airport

Posted Jul 15, 2017
Pros: Convenience, cleanliness and the price.
Cons: Nothing
Location: Big mall to shop and eat.
I stayed at this hotel with my granddaughter before we left for France. it is a very short drive to and from airport. Hotel is very clean and staff is very polite and efficient. Right across, there is a mall. We ate there. Many choices to eat. I will stay there again. Thanks Gonen
Comment from Hotel Management
Jul 18, 2017 by Bengi Han, Hotel Management
Dear Mrs. Leyla, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
It is much higher than your expectations with reasonable price.
Comment from Hotel Management
Jul 9, 2017 by Bengi Han, Hotel Management
Dear Guest, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent city break hotel

Posted Jun 22, 2017
Decent hotel at a fair price, only downside was that the pool was not working.
Comment from Hotel Management
Jun 25, 2017 by Bengi Han, Hotel Management
Dear Guest, After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on Expedia about our hotel… Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time… Sincerely Yours, Bengi HAN Guest Relation Supervisor
3 out of 5
Recommended
for Everyone
by A verified traveler from ıstanbul

Nıce

Posted May 26, 2017
Good hotel very good breakfast good locatıon ın istanbul good servıce l lıke ıt
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 13, 2017
Nice hotel , the spa is great, the service is well, there is a Supermarket and a choice of various restaurants nearby, 3 minutes walking distance, also there is an outlet mall "star city " crossing the bridge, like 7 minutes walking . The breakfast was fine but the only thing that bothered me the housekeeping , they start knocking on the door at 8:30am!! There is no public transportation nearby. The hotel provide shuttle bus to the airport .
3 out of 5
by A verified traveler from Dubai

Disappointed

Posted Apr 30, 2017
I arrived at the hotel and everything was good. I got my room key and went to my room which was amazing. The receptionist couldn't speak much English so I had to point out exactly what I wanted. Stressful at times. I ordered room service which was amazing however the porter who delivered my order hung around in the room waiting for a tip. I had no small change on me so I couldn't tip. After he dropped the tray on the table I said thank you but he stood there for about 20 seconds them left. Next I rang reception aski g if they had a european socket adapter for my phone charger. They said yes and would drop one up. They never did. I asked them about an hour later and they told me the same thing. Next morning.... I rang room service for my breakfast which arrived late and cold. Coffee was cold and had no milk or sugar with it. The omelette was cold and still soggy. The fruit was bruised and the bread was rock hard...no butter either. It was like it was picked up the previous day from outside someone's room and given to me. Only positive thing was the cleanliness of the room and the free shuttle bus to the airport. If you could choose any other hotel except this one I would recommend it. Never again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Awesome hotel; Great rooms,spa, service & food

Posted Mar 23, 2017
Pros: Room, Spa, breakfast, food service
Cons: English language for staff
I had a very pleasant stay in Gonen Hotel. The only negative point is that staff should talk more in English language facilitating the communication with international clients.
4 out of 5
by A verified traveler

Very good

Posted Mar 15, 2017
Good hotel near to Shopping center. The room.service was on time. I recommend this hotel.