Ratings based on 199 Verified Reviews

4.1 out of 5
79% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Belgrade

perfect location and excellent approach to other f

Posted Sep 19, 2017
Pros: Location
Cons: Fitness equipment
Location: Sinan Erdem Sport hall was close and well connected to hotel
In last 7 years everything stay the same with solid quality. Only fitness machines need to be improved.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2016
nice and friendly, the location is great but undergoing too many road works, overall the hotel is nice but old on the other hand
5 out of 5
Recommended
for Families
by A verified traveler from Houston, TX

Love the hotel but no shuttle to/from airport

Posted Aug 22, 2016
Cons: Airport shuttle.
The hotel is great and the location is very nice. We had a nice view of thew Sea of Marmara and the kids enjoyed the stay. Hotel staff was very friendly. When I booked it said the hotel has a shuttle but when calling they mentioned the shuttle is not for airport transfers. 10 min from the airport by cab but the way back is longer due to security checkpoints. The cab fare was supposed to be $6 according to several sources but the cabby asked for $13 - one way. Oh well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jun 15, 2016
Very nice hotel in a trendy area. Room had a great view of the bay and adjacent marina. Room was very nice as well. One thing we noticed is the water from the shower was all over the bathroom floor as there was no proper way to contain it.
Comment from Hotel Management
Jun 18, 2016 by Reservation Supv., Hotel Management
Dear Guest, We would like to thank you for your kind feedback for Sheraton Istanbul Atakoy Hotel. Hope to see you agian. Best Regards,
1 out of 5
by A verified traveler

Bad hotel

Posted May 26, 2016
Good and lovely staff working inside disgusting place. Perfect location include sea view, close to shopping center ,and near to ferry station. But the bed and bathroom (( Trah )).
2 out of 5
by A verified traveler from Rome, Italy

2 visits, 2 different rooms, same problems

Posted May 1, 2016
Pros: The sea views
Cons: Electrics which work properly
Location: Restaurants, mall, marina and esplanade walks
Electrical gremlins in both rooms. A list of the problems was provided for the hotel to address, they said action had been taken however the same issues continued. Air Con did not respond to adjustment by the controls, tv repeatedly switched itself on during the night, the master light switch did not turn off all the lights, fridge light (with glass door) did not switch off, bathroom mirror heater did not work. Late night visits by the hotel maintenance staff made a temporary band-aid repair. The same issues existed in the 2nd room we occupied on our next visit, 5 days later. Very disappointing.
4 out of 5
by Maria from Us

One night stay

Posted Apr 30, 2016 on Hotels
The negative was I didn't like the decor much it was just very busnessy decorated and bland
Comment from Hotel Management
May 7, 2016 by Sheraton Istanbul Atakoy, Hotel Management
Dear Maria, First of all we would like to thank you very much for choosing Sheraton İstanbul Ataköy Hotel and sharing your comments with us since its truly valued to us to recognize our service quality and improve it. Please kindly be informed that your comments are delivered to the related department heads and we are looking forward to welcome you back at Sheraton İstanbul Ataköy Hotel soon. Bestr Regards. Guest Relations Execuitve. Tuğçe Ergüven
5 out of 5
by John

This traveler left a rating score only Posted Mar 25, 2016 on Hotels
5 out of 5
by Huseyin from USA

Spacious rooms.

Posted Feb 6, 2016 on Hotels
Older rooms however everything worked and very spacious rooms with great seaviews.
Comment from Hotel Management
Feb 10, 2016 by Sheraton Istanbul Atakoy, Hotel Management
Dear Mr. Huseyin, Greetings from Sheraton İstanbul Ataköy Hotel. We would like to thank you very much for your kind feedback since each comment comign from our guests are truly valued to us. We are so pleased to hear that you have completed your stay in a satisfactory way. We are looking froward to welcome you back at Sheraton İstanbul Ataköy Hotel for your next visit to İstanbul. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from YA

Good stay

Posted Jan 23, 2016
Everything was amazing exept the valet.. They took 20 TL saying that it's service fee, then recognized the valet service is free. Just be carfule with the staff.
Comment from Hotel Management
Jan 26, 2016 by Guest Relations Executive, Hotel Management
Dear Or Guest, First of all we would like to thank you very much for sharing your kind feedback with us. I would like to kindly ask you to send us an e-mail with your reservation details. The parking service is free of charge for all of our guests. It will be my pleasure to investigate and resolve the issue for you. We hope that this negative impression will not deter you from choosing Sheraton İstanbul Ataköy Hotel for your next stay. Please kindly note that your complaint will be delivered to our management and the necessary procedures will be apllied on the staff who is involved. Best Regards.