Ratings based on 52 Verified Reviews

4.3 out of 5
78% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Beach location next to the main hotel

Posted Sep 12, 2017
Very friendly staff, choice of excellent restaurants and a very conveniently located beach for swimming all made our stay memorable.
4 out of 5
by A verified traveler

Posted Sep 9, 2017 on Hotels
Beautiful location and resort, rooms on the small side, bathrooms in the main hotel are tiny. Hotel is a little outdated and needs some renovation, and is definitely understaffed.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 17, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2017
it was very fantastic experience the hotel was excellent. the staff were very friendly. the food was quite awesome. the views were incredible.
Comment from Hotel Management
Aug 21, 2017 by Nikos Tzimas, General Manager , Hotel Management
Dear Guest, We would like to thank you for choosing Grand Resort Lagonissi for your vacation. This review reflects on our excellent standards with the signature of the Leading Hotels of the World; our unique location with its private beaches, in compliance to the high standard service and the fantastic facilities meet our guests’ expectations offering them a holiday experience to remember. Please rest assured that I will share your wonderful feedback with our team who will be encouraged by your remarks and they will feel honored that their efforts went a long way to meet and satisfy your expectations and requests. Once again thank you for your review and we hope to welcome you soon again. Sincerely Nikos Tzimas General Manager
4 out of 5
by A verified traveler

Great location but rundown

Posted Jul 12, 2017 on Hotels
This was a our last two nights on our 12 day trip and we wanted to stay away from the city and enjoy the beach. The hotel lobby was really nice - the service was good - but we were put in a sea view beach bungalow that was amazing but the rooms are very outdated (back to the 70's); the grounds on the sea side view were not taken care of, very run down. It was amazing to have our own "private" beach, no one else used the beach area but it was very run down
Comment from Hotel Management
Jul 17, 2017 by Nikos Tzimas, Hotel Management
Dear guest, We would like to thank you for taking the time to share your review on the Expedia website. We are delighted to read that you enjoyed our resort's location. As a member of the Leading Hotels of the World we try to meet and exceed our guests’ expectations and demands therefore every comment positive or negative is very important for us. Please rest assured that we will share your remarks with the appropriate departments for immediate action and consideration. Once again thank you for your review and we hope to welcome you again in the future. Sincerely, Nikos Tzimas General Manager
1 out of 5
by A verified traveler from Beirut

Horrible 3 nights

Posted Jul 11, 2017
This hotel might have been one of the best beach resorts some 20 years back but it seems the time stopped then. Aside from the wifi service which works everywhere, everything else is either overpriced or inadequate. There is no kettle in the room , no espresso machine although I booked a Mediterranean Bungalow which is supposed to be one of the luxurious rooms they have since it contains a jacuzzi.
Comment from Hotel Management
Jul 17, 2017 by Nikos Tzimas, General Manager, Hotel Management
Dear Ellie A. We would like to thank you for sharing your experience with the readers of Expedia website. Further to your comments about the room facilities kindly note that kettles are provided upon request with no extra charge. Our Front Office department or our Guest Relations department would be more than happy to provide you with one if you had requested it during your stay. As a member of the Leading Hotels of the World our goal is to meet and exceed our guests wished and expectations therefore all your comment are very important to us and will be transferred to the appropriate departments. Once again thank you for your feedback and we hope to welcome you again in Grand Resort Lagonissi. Sincerely, Nikos Tzimas General Manager
1 out of 5
by A verified traveler from Amman

Service started good, then went down hill

Posted Jul 5, 2017
Pros: The facilities, and being on the beach.
Cons: Many things need improvement. The staff need to be trained to work under pressure. If the hotel is full, that's a good thing. Handle it well.
Our first night stay was acceptable. Then the hotel filled up and service became horrible. Example: I asked for clothes hangers from house keeping, and they said call tomorrow!!! The restaurant food and service was very bad also.
Comment from Hotel Management
Jul 17, 2017 by Nikos Tzimas, General Manager, Hotel Management
Dear Farid, We would like to thank you for choosing Grand Resort Lagonissi for your stay. We are sorry to read that we did not meet your expectations. Further to your comments about the restaurants, please note that our prices and service are equivalent with restaurants in the area of Athens that offer the same cuisine, service and quality. As a member of the Leading Hotels of the World our main aim is to provide all guests with exceptional service. Therefore our team attends service training seminars annually in order to maintain our high standards of service and it is no coincidence that we have received many positive comments over the years. Moreover I would like to inform you that we have a continuous renovation program to ensure that the hotel is up to date and during the winter we reassess the hotel and its facilities for the upcoming season. Our goal is to meet and exceed our guests’ expectations and demands therefore every comment positive or negative is very important for us. Please rest assured that we will share your remarks with the appropriate departments for immediate action and consideration. Once again thank you for your comments and we hope to welcome you back soon to offer you the service we are known for. Sincerely, Nikos Tzimas General Manager
4 out of 5
by Hysam

Posted Jul 4, 2017 on Hotels
The management and staff were doing their best to make the guest comfortable
Comment from Hotel Management
Aug 21, 2017 by Nikos Tzimas, Hotel Management
Dear Hysam, We would like to thank you for taking the time to share your feedback with us and for choosing Grand Resort Lagonissi for your vacation. As a member of the Leading Hotels of the World we continuously strive to meet and exceed our guests needs and expectations therefore every comment positive or negative is very important to us. Please rest assured that we will share your feedback with the rest of our team who I am certain will be positively encouraged. Once again thank you for your review and we hope to welcome you soon again. Sincerely Nikos Tzimas General Manager
4 out of 5
by Ted

This traveler left a rating score only Posted Jul 4, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Beautiful beachfront Resort!

Posted Jun 29, 2017
Nice rooms w/ large outdoor balcony. Water sports available. Nice pools & beaches. Several nice restaurants but are pricey.
Comment from Hotel Management
Jul 17, 2017 by Nikos Tzimas, General Manager, Hotel Management
Dear Theresa, We would like to thank you for sharing your comments regarding your recent stay at Grand Resort Lagonissi with the readers of the Expedia website. We are glad to read that you enjoyed your stay with us, the facilities, location and the services we offer. Please rest assured that we will share your review with the rest of our team who I am sure will be positively encouraged. Once again thank you for your feedback and we hope to welcome you again in the future. Kind regards Nikos Tzimas, General Manager