Ratings based on 38 Verified Reviews

4.2 out of 5
74% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Beirut

Horrible 3 nights

Posted Jul 11, 2017
This hotel might have been one of the best beach resorts some 20 years back but it seems the time stopped then. Aside from the wifi service which works everywhere, everything else is either overpriced or inadequate. There is no kettle in the room , no espresso machine although I booked a Mediterranean Bungalow which is supposed to be one of the luxurious rooms they have since it contains a jacuzzi.
Comment from Hotel Management
Jul 17, 2017 by Nikos Tzimas, General Manager, Hotel Management
Dear Ellie A. We would like to thank you for sharing your experience with the readers of Expedia website. Further to your comments about the room facilities kindly note that kettles are provided upon request with no extra charge. Our Front Office department or our Guest Relations department would be more than happy to provide you with one if you had requested it during your stay. As a member of the Leading Hotels of the World our goal is to meet and exceed our guests wished and expectations therefore all your comment are very important to us and will be transferred to the appropriate departments. Once again thank you for your feedback and we hope to welcome you again in Grand Resort Lagonissi. Sincerely, Nikos Tzimas General Manager
1 out of 5
by A verified traveler from Amman

Service started good, then went down hill

Posted Jul 5, 2017
Pros: The facilities, and being on the beach.
Cons: Many things need improvement. The staff need to be trained to work under pressure. If the hotel is full, that's a good thing. Handle it well.
Our first night stay was acceptable. Then the hotel filled up and service became horrible. Example: I asked for clothes hangers from house keeping, and they said call tomorrow!!! The restaurant food and service was very bad also.
Comment from Hotel Management
Jul 17, 2017 by Nikos Tzimas, General Manager, Hotel Management
Dear Farid, We would like to thank you for choosing Grand Resort Lagonissi for your stay. We are sorry to read that we did not meet your expectations. Further to your comments about the restaurants, please note that our prices and service are equivalent with restaurants in the area of Athens that offer the same cuisine, service and quality. As a member of the Leading Hotels of the World our main aim is to provide all guests with exceptional service. Therefore our team attends service training seminars annually in order to maintain our high standards of service and it is no coincidence that we have received many positive comments over the years. Moreover I would like to inform you that we have a continuous renovation program to ensure that the hotel is up to date and during the winter we reassess the hotel and its facilities for the upcoming season. Our goal is to meet and exceed our guests’ expectations and demands therefore every comment positive or negative is very important for us. Please rest assured that we will share your remarks with the appropriate departments for immediate action and consideration. Once again thank you for your comments and we hope to welcome you back soon to offer you the service we are known for. Sincerely, Nikos Tzimas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Beautiful beachfront Resort!

Posted Jun 29, 2017
Nice rooms w/ large outdoor balcony. Water sports available. Nice pools & beaches. Several nice restaurants but are pricey.
Comment from Hotel Management
Jul 17, 2017 by Nikos Tzimas, General Manager, Hotel Management
Dear Theresa, We would like to thank you for sharing your comments regarding your recent stay at Grand Resort Lagonissi with the readers of the Expedia website. We are glad to read that you enjoyed your stay with us, the facilities, location and the services we offer. Please rest assured that we will share your review with the rest of our team who I am sure will be positively encouraged. Once again thank you for your feedback and we hope to welcome you again in the future. Kind regards Nikos Tzimas, General Manager
5 out of 5
by stefania

Great staff!!!

Posted Apr 24, 2017 on Hotels
We had a very pleasant and comfortable stay. On the last day our tire was flat and they arranged and happily change that for us so we can have a safe ride home. The service is perfect the staff is very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Amazing hotel Great location

Posted Sep 15, 2016
Pros: Everything . We will return one day , I still dream of the room 151 !
On our arrival we were upgraded to a superior bungalow which made us extremely happy as we had direct access to the beach from our room. It was the best ever view you can possibly get ! Everything was top notch: location , size of the rooms and bathroom (walk in wardrobe was a very appreciated bonus) , diversified and yummy breakfast , choice of restaurants , cleanliness , service.
5 out of 5
by Stacy

This traveler left a rating score only Posted Aug 25, 2016 on Hotels
5 out of 5
Recommended
for Couples
by Antoine21

Great to relax as a couple

Posted Oct 9, 2015 on Orbitz
Had a great 6 day stay with my wife from Sept. 8 -14/15. They gave us an upgrade to a beautiful bungalow. The premises were absolutely impeccable and the buffet breakfast was outstanding. The location was great if you want to feel like your on an island while being close to Athens (40 kms). The only complaint was the Greek restaurant (Oyzeri), we were surprised to hear more foreign music (Italian, English) than Greek music at dinner. Also, even thou the food was very good it seems that the staff were not knowledgeable enough about the food and wines and the service was not at par with a restaurant of this caliber.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Perfect setting

Posted Aug 28, 2015
My wife and I were in for a wedding of two close friends and found this gem a few months prior. We upgraded the room with the understanding that they were a bit small. Overall the landscape, hotel and views looked like something out of a storybook. However, the hotel is showing some age with minor carpet stains and wrinkles, exterior light fixtures out in multiple areas and a few other minor items that one would expect for the price are being maintained. No complaints about the food or service. Everyone was great and bent over backwards.
5 out of 5
Recommended
for Everyone
by A verified traveler from riyadh, saudi arabia

Nice hotel on the beach

Posted Aug 23, 2015
Beautiful hotel, one of the safest areas in Athens, water sports on the beach all ammenties needed are found in grand resort langonissi
Comment from Hotel Management
Aug 27, 2015 by Nikos Tzimas, Hotel Management
Dear mohammed alsaud, We would like to thank you for taking the time to share your recent holiday experience at Grand Resort Lagonissi with the readers of Expedia website. We are delighted to read that you had a wonderful stay with us and that you enjoyed the facilities and services. As a Member of the Leading Hotels of the World our main priority is to satisfy our guest’s expectations and requests in order to offer them a memorable stay with us. Once again we would like to thank you for the high score and positive feedback and hope to welcome you back in the nearest future to offer you once more our services. Best Regards, Nikos Tzimas General Manager
3 out of 5
by walid

Very average

Posted Jul 25, 2015 on Hotels
it it a very nice hotel except the rooms were tinny and the bathroom even smaller ! Was very disappointing ! Very far from everything . Service was just ok . Rooms need updating ! This was definitely not a deluxe room .
Comment from Hotel Management
Oct 3, 2015 by Nikos Tzimas, Hotel Management
Dear walid, We would like to thank you for taking the time to share your holiday experience at Grand Resort Lagonissi with the readers of the Hotels.com. We regret to read that we couldn’t fulfill your expectations and rest assured that we will review your comments with the appropriate departments. It is a pity that you didn’t find our location convenient, taking into consideration that we are only 22km away from the airport and 40km from the city center of Athens. Once again thank you for your feedback and hope to have the chance to welcome you back in the nearest future to offer you our high standard of service we are renowned for. Best Regards, Nikos Tzimas General Manager