898 West Broad Street, Business 78 & Hwy 15, Athens, GA
Reviews
4.6
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Broken furniture
Water leaks from ceiling light in bathroom
No phone
Poor service
Mariranne
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 29, 2024
Dear Mariranne,We're sorry to hear that you didn't have a good time with us overall. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. In addition, please accept our apologies for any service concerns during your visit. All of your comments will be discussed internally and we'll make improvements where necessary. Thank you, and we hope you will consider giving us another chance in the future.
Had to check in standing outside at the "night window". They did not allow us inside to check in. It was 4 pm, raining, and about 4C/40oF. This is the most basic of basic motels. Reasonably clean, but that is all to recommend it.
Nicholas
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Nicholas,While we're happy to know that you found our accommodations to be clean, we're sorry to hear that we weren't able to meet your expectations overall. All of your comments will be discussed internally and we'll make improvements where necessary. Thank you, and we hope you will consider giving us another chance in the future.
6/10 Okay
Emmanuel
Feb 25, 2024
Disliked: Property conditions & facilities
Bare minimum motel experience, but safe, quiet and convenient. Good location, short walk to downtown Athens, and bagel place across the street is great for breakfast. Don't forget to ask for the wifi password on arrival. Shower was only very hot or very cold.
Dear Ronald,Thank you so much for your feedback. We apologize for any upkeep concerns during your visit and our team will be sure to keep your comments in mind for the future. In addition, while we treat our property regularly, our pest control team will be sure to look into your comments further. We hope you'll consider giving us another chance soon.
Place is filthy and falling apart and needs ALOT of attention.
Jerry
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 30, 2023
Dear Jerry,We appreciate your feedback and are particularly grateful for the opportunities for improvement that you highlighted. The respective teams will reflect and work together to take a step in the right direction. We are determined to do better, and hopefully, you'll allow us to welcome you back for an experience that is nothing short of stellar.
The owners were accommodating and friendly. The air conditioner in the room was in great working order. The cleanliness of the room could definitely be improved upon. There were no bed bugs or other insects seen. We had 3 rooms and stayed one night. It was reasonably priced.
Julie
Stayed 1 night in May 2023
Response from aj on May 20, 2023
Thank you for review. We appreciate it and we will definatley work on improving the cleaning part. Thanks once again
There was no lobby to check in. We checked in through a closed window with a hole in it. This experience caused a sense of insecurity. No coffee maker in the room, no complimentary water bottles in the room. Place smells like a smoke house, building is old and smelly. Too much noise, not worth staying there again. Too pricey for that it has to offer.
Bhajaninder
Stayed 1 night in May 2023
Response from aj on May 14, 2023
lo0bby was closed because of renovation. That's the only reason but this is a very secure place with 24 hrs presence of manager. Sorry for your inconvenience.
I think Expedia should send somebody to stay there and decide if this is really the type of property they want to list.
It has no functioning lobby; guests check in at a window that opens to the parking lot. I booked a nonsmoking room and they gave me a smoking room with air so bad that all my clothes had to be washed as soon as I left, but there seemed to be vacant nonsmoking rooms. The floor is soft in some places under the carpets. The owner/desk clerk seemed like she didn't want us to stay there. Family members in the room complained of bedbugs. The toilet flushed sporadically.
Jerelyn
Stayed 1 night in May 2023
Response from aj on May 14, 2023
Sorry we didn't had a non smoking rooms available and the guest booked a smoking room from a third party seller which is not in our control. Extremely sorry for the inconvenience
I did not like that everything was broken and filthy. There was long back hairs on the towel, where my friend and I have brown short hair. I booked a NON smoking room. But when we got there, we told that we booked a smoking room. Where I in fact did not. When asked to chance it the women at the front desk said oh there are no free women's. When in fact the parking lot was empty for the whole three days we where there. Finally the "free wifi" did not work well at all. We got at most one bar on our devices if we where lucky. This hotel was a total disappointment and I don't recommend any one to go there again.
Marilee
Stayed 3 nights in Jan 2023
Response from Guest Relations on Feb 6, 2023
Dear Marilee,We are disappointed that you did not have the quality stay you expected. When a reservation is made through a third-party site, it does not always sync properly with our system. We apologize for any inconvenience this caused regarding your room type. It's our hope you were still able to enjoy your time in town overall, and we appreciate you sharing your feedback. Our team will review our internet to ensure everything is as it should be. We hope you will offer us another opportunity to change your lasting perceptions.
THIS PLACE HAS BED BUGS!!
I stayed in room 106 this past weekend and came home with beg bugs all over my clothes and in my bags.
This place reeks of cigarettes and it incredibility unsafe.
I wouldn't send my worst enemy here.
Ok well let me start with the positives… running water. Roof. Door that locked. Blackout curtains. Was ready for checkin early so we could get to the game. Walking distance to everything.
Negatives. All the rest you could imagine. Dirty. Ugly. Smelly. No coffee maker. Slightly better than sleeping in the car. Slightly.
Stayed for game day….. 1 mile walk to the stadium. Ideal bagel across the street for coffee… No coffee maker in room…. Restaurants about 1.5 walk from room.
Not as good as I had hoped. Nothing in walking distance. I was attend a conference at UGA but the conference facility was full. This location was a poor substitute
Seemed clean enough so I guess its ok for a quick one night stay but don't expect anything more. Everything is in a state of disrepair, room was tiny and smelled of bad incense. Clerk was extremely unhelpful and unwilling to make any accommodations.
They no longer serve breakfast which they haven't updated online. Checkout time was an hour earlier than advertised. The shower wouldn't get warm at all on my first use. It wouldn't go any cooler than scolding hot on the second use. My card wouldn't work for the door on 3 occasions over a 2-night stay. Each time required a trip to the front desk. No apologies were given. Some outlets weren't working. The blanket is essentially a tablecloth.
Andrew
Stayed 2 nights in Mar 2022
Response from AJ on Mar 7, 2022
covd no breakfast sorry
2/10 Terrible
nicole
Feb 28, 2022
Disliked: Property conditions & facilities
This place should be shut down! Scary people around with belongings in trash bags! Bathroom disgusting! Do NOT stay here!
Worst hotel stay of my life. Yes it is a budget hotel but this is well below the standard for any budget hotel I’ve ever stayed at. The room didn’t have a lamp, the TV didn’t work at all, the shower was terrible because it was either scalding hot or freezing (I tried to get the temp right for 10 minutes). The rooms are dirty and smelly. This hotel claims they have breakfast but stopped breakfast “due to COVID”. The issue with that excuse is I’ve stayed in plenty of hotels during COVID and all of them keep breakfast, they just individually wrap the items. The bed was terribly uncomfortable and the “comforter” was literally a curtain. We slept with a flat sheet and a curtain to cover us. We happen to have gotten a room with 2 beds so ultimately we stacked both flat sheets and both curtains to simulate an actual bedding experience as close as we could. I raised these concerns to the manager and he was dismissive. He actually waived me off and walked back into the back office. The “savings” on this place is NOT worth it. Do yourself a favor and pay $25 extra to stay at the other hotels nearby.
Steven
Stayed 1 night in Jan 2022
Response from Guest Relations on Jan 20, 2022
Dear Steven,
This is not what we like to hear, as we work hard to impress our valued guests. Nonetheless, thank you for bringing your concerns to our attention, as this allows us to reflect and seize all opportunities for improvement. We know we can offer you a much better experience in the future, and we want nothing more than a chance to prove it.
The hotel was so bad, we were not even able to stay. The room was filthy, dark and smelled terrible. The bed speared to have dirty sheets and bed spread. This was the absolute worst room I have ever seen
Dana
Stayed 2 nights in Oct 2021
Response from AJ on Oct 22, 2021
Sorry about that I will speak to the workers about that, thank you for your feedback.
4/10 Poor
Verified traveler
Oct 19, 2021
Disliked: Cleanliness
How clean was it?
The room was very small but serviceable. Unfortunately, both my husband and I were bitten by bed bugs while we were there, which makes me question the cleanliness of the linens.
Verified traveler
Stayed 2 nights in Oct 2021
Response from AJ on Oct 22, 2021
Sorry about that I will speak to the workers about that, thank you for your feedback.
This hotel/motel needs A LOT of upgrades. Generally, a very bare bones room that is so outdated and cheap.
No lamps. No coffee pot. No breakfast as advertised (though we probably wouldn't have eaten it anyway).
No toiletries. No housekeeping services. Can't even walk inside to check in. They had a small window where you talked to the front desk. Maybe for safety reasons??Didn't really feel very comfortable in this hotel safety wise. Definitely won't be returning. It certainly didn't help that at 8:30AM on Saturday a guy was right outside our door sanding down a staircase to repaint it. Of all the things that need to be upgraded in this place, the staircase is far down on the list.
Amy
Stayed 2 nights in Sep 2021
Response from Guest Relations on Sep 18, 2021
Dear Amy,
It's unfortunate to know that you didn't have the stay that we would have wanted. We apologize for the lack of amenities in your room. Breakfast services have been suspended due to the current climate and we apologize if that was not properly communicated to you. Wishing you safe travels.
Terrible service would not replace soile covers you could see stains on sheets terrible management would not listen to customer would not recommend this place to anyone manager would not come see customer complaints lousy customer service.
GREGORY
Stayed 1 night in Aug 2021
Response from AJ on Aug 18, 2021
I am sorry about your experience, I will talk to the staff and manger.