The only good thing about this hotel is the front desk manager, everything else is horrible. They have excuse for almost anything. The reception desk is open till almost 4:00 PM and the hotel is so depressing. There is no security or someone at the front desk in case of emergency. They provide you a code right before you get there, which is very confusing and impersonal. There was a loud room till early morning but no one could call them because there is no phone service and the excuse is it is being upgraded. The WIFI is so bad and spotty, the excuse is the neighborhood network is being upgraded. There is no room service and they bring the food to your room till 4:00 pm if you order delivery from an app service. The little TV in the room has limited channels. There is no tissues in the rooms. This hotel is not a four star hotel, they are extremely frugal and they try to save money but want to make money. One of the owners who does not speak English comes and hangs around in the lobby with no purpose. The cafe is completely closed and they have a vending machine instead. I got pickpocketed in Athens in the first night, and the hotel did not extend any help till I rectify the financial situation. Will never stay in this hotel ever again. The cleaning people were very polite, but the rooms need to be refurbished and no matter how much they clean them, they are still old and unpleasant.