Clean, but beware of your possessions.
Posted Sep 19, 2016 on Hotels
The room was fine, though smelled kind of odd. It was clean. I was there for business and it was quiet. Housekeeping did not clean my room until I called to ask for it. Biggest complaint, and the reason it gets such a low rating from me: I parked in their lot, which is self park but fenced, and some time from mid-afternoon to 7:30 the next morning someone hit the passenger side of my van hard enough to scrape the door and bend the door frame. The hotel's response was that there are no cameras in their lot and because it's self park they hold no liability or responsibility. That is outrageous to me and because of this I won't be back and will tell others the same.
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Courtyard by Marriott Athens. I am so sorry that your experience with us did not meet your expectations; please allow me to express my sincerest apologies.
At the Courtyard by Marriott Athens, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.