Disappointing. We come to Greece every year but this was our first stay at the Grand Resort. The service/people working at the resort are wonderful but the resort is run down, lacks the amenities required of a five star resort and appears that it is generally poorly managed.
The grounds are large and the room had a lot of switches. Typically, at resorts such as this, someone takes you around the resort and your room to show you where things are/how things work. No one did that and, as a result, we found our favorite beach on the last day (4th night).
The beach in front of our room was unkempt, the room was not restocked and we waited 45 min for toilet paper, the internet and TV stopped working (they eventually brought a new TV our last night), the air-conditioning was not working properly and we had to have 4 chairs replaced because they were broken. When we told management, they kindly listened but did nothing.
Overall, disappointing for the price.