Ratings based on 259 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Rogers, OH
Quickly fixes mistakesPosted Apr 20, 2017
Pros: Wonderful breakfast buffet each morning. Coffee available throughout the day.
Location: Good selection of restaurants closeby.
When I arrived at the hotel, I was disappointed when the first room I was assigned had not been cleaned. The bed was not made and there was trash in the room. When I informed the desk of the problem, I received a sincere apology and I was immediately given another room. This room was very clean and my stay the remaining three days was wonderful. Breakfasts are excellent and there is coffee available throughout the day for guests. Very pleasing, overall!
by A verified traveler
Posted Apr 2, 2017
Average hotel. A bit messy and needs updating. However, the staff and the breakfast were excellent.
for Everyoneby A verified traveler from Pgh., PA
Very nice - very close to Ohio UniversityPosted Mar 29, 2017
Very nice, clean hotel. Beds were great - bathroom was great (water was VERY hot). The breakfast was delicious. I will be staying here again and again on visits to my student at OU.
for Everyoneby A verified traveler from Chicago
Last minute reservationPosted Mar 22, 2017
Pros: Clean, modern decor, access to coffees and teas at night when I arrived, good staff easy checkin/out. Bathroom was very clean modern.
Cons: Phoning in to hotel needs to be improved. Confusing, Not normal business phone response.
Location: right off the exit very easy. I did not stay in town I was raveling to a specific place the next morning.
Came in late arrival. Tried to call half a dozen times could not get through to hotel. Got a cell phone with no identification as Holiday Inn, Voice message did not say Holiday Inn. Looked up number several different ways came up the same. Called back several times finally a young man answered said it was the right number and I explained I would be checking in late. This was very confusing, I was afraid if I did not talk to someone about coming in after midnight I would not have a room when I arrived.
for Everyoneby A verified traveler from OHIO
Posted Feb 4, 2017
Great hotel, very well kept and comfortable. Would definitely stay here again.
Posted Feb 2, 2017 on Hotels
Family trip with my grankids. I loved it loved it loved it loved it staff so friendly help with everything
for Everyoneby A verified traveler
Posted Jan 30, 2017
Hotel is in a nice location in reference to Ohio University which is why I booked our room there.
by A verified traveler
Posted Jan 16, 2017 on Hotels
Convenient and nice hotelPosted Jan 3, 2017 on Hotels
Great Hotel, convenient location, nice staff. Our only complaint were the guests on our floor who allowed their 5 children to run up and down the hall until 11:00 PM for two nights. The hotel staff was very accommodating and gave us another room to sleep in.
Pet friendly relaxationPosted Jan 2, 2017 on Hotels
Stayed here after a long day of driving a moving truck. Check in was seamless & friendly & were willing to assist with any room needs.